I have been fortunate to have stayed at most of the hotels in Sydney and I can say I will not return to the Fraser Suites. I was laying on the chaise watching television and a cockroach crawled on my arm. I called the manager on duty and was informed that they do not have bugs yet offered bug spray(if you do not have a bug problem why do you keep bug spray on hand). I understand that bugs do occur but the staff was not helpful during the stay. There was a large painting cloth left on the floor during my entire stay. Again not typical of a 5 start hotel. Due to the race to Bondi I had to make two reservations and actually check out on Saturday. I asked five times for the staff to notify me if a room would become available. No one followed up and I was told I had to check out. I do not have a problem with checking out but upon looking at other travel websites I found that they were offering rooms at $2000 per night. Rather than keep a customer happy they allowed me to leave and cancel the rest of my reservation. I doubt they were able to get $2000 for that one night so they lost revenue from all of the nights I canceled. I asked to speak to the manager and was told she was on leave and that another manager would get back to me on Monday. I also left a comment card and emailed reception staff directly and I have yet to hear back from anyone. At $337 per night you can certainly find nicer places that are less costly. The Four Seasons and Taj Blue are fantastic!
- Official Description (provided by the hotel):
- Fraser Suites Sydney ~ deluxe 5 star rated and multi-award winning serviced apartments located in Sydney's central business district and next to Darling Harbour. Accommodation ranges from studios, one bedroom suites, two bedroom suites or stunning duplex penthouses, embodied in a striking glass tower. The building is complemented by modern design elements, with decor and furnishings that evoke a sense of Manhattan style. Guests enjoy complimentary access to an inspiring leisure centre featuring a fully equipped gymnasium, spa, sauna and heated pool. Breakfast is served daily on the Mezzanine level and room service is available in the evening. Guests may stay overnight, a week or even longer, as many of our suites offer a full galley kitchen (incl stove top, oven, microwave, dishwasher, cutlery and crockery), washing machine, dryer, dining table and lounge area.Guests can immerse themselves in a kaleidoscope of shopping, cinemas, entertainment, restaurants, bars, banks, corporate headquarters, supermarkets, picturesque walks, theatres and children's activities all within walking distance from the front door. ... more less
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- Also Known As:
- Fraser Suites Sydney Hotel Sydney
- Fraser Hotel Sydney
- Sydney Fraser Hotel