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“One of the nicest hotels stayed in”

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Fraser Suites Sydney
Ranked #26 of 178 Hotels in Sydney
Certificate of Excellence
Melbourne
Level Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“One of the nicest hotels stayed in”
Reviewed August 10, 2013 via mobile

This hotel was excellent. We had a 1 bedroom twin apartment. These only go up until floor 29. View was fantastic all the same. We had room 2904. It is in a perfect location, 2 mins from town hall station. 5 min walk to darling harbour. 20 min walk to circular quay. Right neat china town restaurants and some really nice pubs on almost every corner. The room was beautiful. Clean bathrooms and a great shower. Clean towels, clean bed linen which were lovely and crisp. Plenty of room and we had a few of us in there later in the evening. It is very quiet. Also very easy access to George st through a little Japanese food court. Absolute perfect stay and staff were excellent. This will be our regular place to stay in Sydney from now on. Thank you everyone!!!

Stayed August 2013, traveled with friends
Helpful?
Thank Madnesss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjaminNesbitt, Manager at Fraser Suites Sydney, responded to this review, September 1, 2013
Thanks for posting a review!

And thanks for making us your regular hotel of choice in Sydney! We look forward to welcoming you back to Fraser Suites Sydney on your next visit from Melbourne!

See you then,

Ben Nesbitt
Operations Manager
Fraser Suites Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,017 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
NT
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 9, 2013

We stayed at Fraser Suites in June of this year for a Sydney stopover on our way back home from Melbourne. I could have sworn we booked a studio room but we arrived to be given a 1 bedroom deluxe suite which I was happy to take. The rooms are great sizes and while we didn’t have a use for the kitchen, it was nice to have the extra space and the ability to do our laundry on site with complimentary powder.

Our room didn’t have a particularly nice view but I never expect it when we stay in a city central hotel so it wasn’t a big bother. The shower was great (having come from a very small one) and the bathroom was spacious in size but didn’t have a lot of shelf space – we didn’t want to have to put everything we owned into the cupboards so a bit more room around the sink would have been nice.

However, in saying that, I found the room décor and some of the furniture was a bit older and showed signs of wearing. Our chairs were scuffed and had bits peeling off them, the walls had marks and the tv’s were a lot older then I’d expect in a 5 star hotel. (I’d say it’s probably more 4-4.5star)

We also had a strange moment as we checked out – we said to the guy at reception that we were checking out. He then asked for our name and how long we were staying. We had to repeat several times that we weren’t checking in, we wanted to check out!

Otherwise, it was lovely. The location was quite good, the staff seemed friendly and we enjoyed our time.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leesa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjaminNesbitt, Manager at Fraser Suites Sydney, responded to this review, September 1, 2013
Thanks for posting a review!

We are so pleased you enjoyed your time with us at Fraser Suites Sydney, however I was concerned to read your comments about some of our suite décor.

Following your stay in June 2013, and prior to this review being posted, the hotel undertook the replacement of all of our dining and single lounge chairs in every suite, as we, like you, recognised the need to enhance our product to the level expected by you, our guests.

Additionally to this, the hotel will be replacing every television in every room prior to the conclusion of the 2013 calendar year, as we have also identified this area as one critical to our guests stay at Fraser Suites Sydney.

We do hope to welcome you back again soon on your next trip south from the Northern Territory,

See you soon,

Ben Nesbitt
Operations Manager
Fraser Suites Sydney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney australia
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed August 7, 2013

My wife and I stayed on our wedding night and once again our stay was a memorable one. The ease of check in, the complimentary sparkling and car parking and the upgraded room was most appreciated and made our stay even more special. The service by all staff we encountered was second to none (which was what made us book again after a great stay earlier this year), accommodating our needs with pleasure and always with a smile. We will definitely be booking again in the future.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank josh909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjaminNesbitt, Manager at Fraser Suites Sydney, responded to this review, September 1, 2013
Thanks for posting a review!

And what a review! We are so grateful to have hosted your wedding night, and look forward to welcoming you back... perhaps for your 1st Anniversary!

See you again soon,

Ben Nesbitt
Operations Manager
Fraser Suites Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 7, 2013

We spent along weekend in Sydney at the Fraser Apartments in a 2 bedroom suite. The accommodation was superb with views across Darling park and beyond. We used the excellent Health Club facilities with a good kid friendly pool and very well equipped gym.

The Free WiFi was a welcome surprise, especially as it was super fast. Overall a very pleasant experience.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjaminNesbitt, Manager at Fraser Suites Sydney, responded to this review, September 1, 2013
Thanks for posting a review!

Exceeding expectations is what we try and do everyday, so I am so pleased to have received your feedback.

We look forward to welcoming you and your family back to Fraser Suites Sydney on your next trip up from Melbourne,

See you then,

Ben Nesbitt
Operations Manager
Fraser Suites Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 3, 2013 via mobile

Pros: Free wifi, nice quiet newish room, good toiletries (the conditioner actually conditions the hair unlike some hotels), close to train station (town hall), close to exhibition and convention centre, close to chinatown and city centre and a range of food places just out the door. Great views. Good service with friendly staff.

Cons: There wasn't a way to switch off the main lights but still leave the lamps on. It wasn't on the nicest looking street. For the same price I could get a king size bed with a larger room close by(this place makes up for it by being newer and the free wifi)

The pros far outweigh the cons which is why we've decided to stay here when we're in Sydney next.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Syn88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjaminNesbitt, Manager at Fraser Suites Sydney, responded to this review, September 1, 2013
Thanks for posting a review!

"The pros far outweigh the cons!"... and we very much look forward to looking after you on your next visit from Perth.

See you soon,

Ben Nesbitt
Operations Manager
Fraser Suites Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
Reviewed August 2, 2013

Stayed there for 1 night mid week last week and was very pleasantly suprised. Requested ealr check-in (normal check-in is 3pm) and arrived at 1pm and room was all ready to go. I had booked a 1 bedroom Deluxe apartment and was upgraded free of charge to a 1 bedroom premier apartment. Upon arrival into the room we realised we had a eastern facing room (23rd floor) which only had buildings to view. A quick call to reception to see if there was a room with a view available and we were then on our way to the 39th floor. The view we had was of Darling harbour, Sydney Heads, Centrepoint Tower and even a glimpse of the Harbour Bridge.

The room was very spacious, modern and extremely clean. Free Wi-Fi makes it a business persons dream accommodation choice.

The Hotel Facilities are great aswell. A good sized heated pool, spa and Sauna certainly didn't go to waste. A very well equipped Gym is also available also.

Overall a great hotel/apartment if a fantastic location only a 7 min walk from Darling Harbour, Chintown and the Sydney Entertainment Centre.

Will definately stay here again

Room Tip: Highest possible floor for the best views like always. Level 10 has access to a lane-way/eatery that...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brettg1719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjaminNesbitt, Manager at Fraser Suites Sydney, responded to this review, September 1, 2013
Thanks for posting a review!

"Early check in... spacious, modern and extremely clean... free Wi-Fi... well equipped Gym... fantastic location..."

We couldn't have said it better ourselves! Thanks for posting such a fantastic review, and we'll see you on your next visit,

Kind Regards,

Ben Nesbitt
Operations Manager
Fraser Suites Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Braidwood, Australia
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 1, 2013 via mobile

The trouble with slick, modern design is that after a few years' of use it's not so slick any more. Older style places get a beautiful patina that adds to their appeal over time. Slick too easy become ick.

This is what is happening to this otherwise perfectly lovely place; the soft furnishings are getting worn (note the scuffs on the yellow leather chair) and the sharp surfaces are dulled.

It's still comfortable but it's just a bit worn.

Tip: ask for the highest floor they can give you to avoid views of a carpark and to enjoy some spectacular sunsets.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SybariteCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjaminNesbitt, Manager at Fraser Suites Sydney, responded to this review, September 1, 2013
Thanks for posting a review!

We are so pleased you enjoyed the location and the cleanliness of our property during your stay with us in May 2013.

We appreciate your feedback, and prior to receiving it online, the hotel began replacing every chair in our hotel, along with other minor changes, as part of our reinvestment in our product to ensure we are in line with our brand standards, and to ensure our guests are receiving the product standard they associate with the Fraser Suites brand.

We are also currently planning a replacement of all Televisions in the hotel which we hope to execute by year end, along with new bedding in some of our suites.

I do hope I can welcome you back again sometime soon, and urge you to please contact me directly on your next visit to Sydney via benjamin.nesbitt@frasershospitality.com.

See you soon,

Ben Nesbitt
Operations Manager
Fraser Suites Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fraser Suites Sydney

Property: Fraser Suites Sydney
Address: 488 Kent St, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Sydney
#26 Luxury Hotel in Sydney
#30 Family Hotel in Sydney
#43 Romantic Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fraser Suites Sydney 5*
Number of rooms: 201
Official Description (provided by the hotel):
Fraser Suites Sydney ~ deluxe 5 star rated and multi-award winning serviced apartments located in Sydney's central business district and next to Darling Harbour. Accommodation ranges from studios, one bedroom suites, two bedroom suites or stunning duplex penthouses, embodied in a striking glass tower. The building is complemented by modern design elements, with decor and furnishings that evoke a sense of Manhattan style. Guests enjoy complimentary access to an inspiring leisure centre featuring a fully equipped gymnasium, spa, sauna and heated pool. Breakfast is served daily on the Mezzanine level and room service is available in the evening. Guests may stay overnight, a week or even longer, as many of our suites offer a full galley kitchen (incl stove top, oven, microwave, dishwasher, cutlery and crockery), washing machine, dryer, dining table and lounge area.Guests can immerse themselves in a kaleidoscope of shopping, cinemas, entertainment, restaurants, bars, banks, corporate headquarters, supermarkets, picturesque walks, theatres and children's activities all within walking distance from the front door. ... more   less 
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Also Known As:
Fraser Suites Sydney Hotel Sydney
Fraser Hotel Sydney
Sydney Fraser Hotel

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