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“Great room - but why no WiFi??!!”

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Fraser Suites Sydney
Ranked #31 of 179 Hotels in Sydney
Certificate of Excellence
Reviewed November 20, 2011

We stayed in a very spacious one bedroom premier suite. The room was clean, had masses of wardrobe space (important for two girls!) and was well-cleaned each day.

Biggest gripe was internet access. No wireless. Come on guys, this is 2011!!! It is essential. If you want to connect using the cable it will cost $30 per day and it was slower than dial up. Well, that was before the hotel lost all internet access for several hours. Not satisfactory.

Overall score reflects internet issue. With fast wireless connection would score this much higher.

  • Stayed: November 2011
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Thank Melbourne_Female
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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910 - 916 of 1,111 reviews

Reviewed November 17, 2011

I booked this hotel because I needed a hotel to stay at for my friend's Hens Night. Upon arrival in my hotel room I noticed that we were allocated a room right next to the lifts. I was not too happy about this, because I requested a quiet room away from the lifts. But because they were full capacity, they could not move us to another room.

The hotel rooms are pretty clean. The rooms are roomy.

When we arrived in the room we noticed a bottle of wine and a letter. The letter or wine was not for us, it was for someone else. We notified reception and they promptly took the items away, but let us keep the wine. This was a nice gesture.

The rooms were quite hot when we arrived. We turned on the air conditioning and it was still hot. It appeared that the air conditioning was not working properly. We saw a cleaner come past our room, so we asked his help with the air conditioning and he said it is definitely not working. So we decided to call reception for assistance. They said they would send someone up to have a look. Three calls later and approximately 45 minutes later the manager Ben came to have a look. We told him that the cleaner agreed that the air conditioning was not working. Ben then rudely said "No offence the cleaners do not really know much about air conditioning". We were shocked that he spoke so disrespectfully about his staff members! The manager Ben also treated us rudely too, he treated us like we were clueless. I may not be an air conditioning specialist, but I have stayed in enough hotels to know when the air conditioning is not working. Eventually the air conditioning got fixed. The air conditioning did stop working that night. A maintenance worker came to fix the air conditioning before we checked out.

The beds in the hotel room were quite soft. The bathrooms were quite roomy and clean. The hair dryer is really bad!

The hotel itself is located in a good position. Convenient for travellers who want to stay in the middle of everything and in close vicinity to major attractions.

I would advise travellers to be aware of the heating issues with the rooms. Nothing more worse than an over heated room. I personally would suggest staying at neighbouring Apartments.

  • Stayed: October 2011, traveled with friends
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Thank advocate_of_truth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2011

One bad experience after another.

- couldn't find booking when we checked in - took an hour to check this - never let us know - we had to chase them- seems to be common theme

- rooms tired, worn, dirty, small, noisy

- slowest lifts I've ever experienced in my life

- three interruptions at our door within the first hour of our arriving

- locked out of our room 'due to fire alarm resetting locks'

- room keys needed to be reissued repeatedly (they weren't carried next to my phone as staff suggested)

Room Tip: My suggestion for choosing a good room is go to another hotel
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  • Stayed: September 2011, traveled as a couple
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1  Thank m239a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2011

I stayed here over night recently for business purposes as an alternative to the hotel I normally stay at. It was recommended to my by a colleague so i was expecting quite a bit more than I got.

Firstly, I was under the impression that I would be a booking an apartment style accomodation given my booking stated a 1 bedroom studio but was disappointed to find a room that was about half the size of most hotel rooms.

Secondly, the bed was one of the most uncomfortable i have ever encountered (way too soft - no back support) and the pillows were ridiculously high and hard. The curtains although thick and heavy were not surrounded by pelmets so light streamed in the sides and tops. The noise level from the street was incredible, in particular considering I was on the 31st floor. All of this made for a very poor night's sleep.

Thirdly, the bathroom, although clean and modern had very poor lighting. It was as if everything was on dimmer. Not conducive to shaving etc in the mirror.

Lastly, although the hotel offers in room breakfast, disappointingly it is only limited to non cooked food.

On the positive, the hotel is clean, modern and in a nice location. Breakfast in the restaurant was quaint although having arrived at 7:45am with only 3 other people in the restaurant I was surprised to see half of the cooked food empty. Likewise nobody explained to me that i could have things cooked to order as i then saw other people receiving.

In am led to believe that the larger rooms and apartments are more comfortable and would be willing to give them another go but all in all, a disappointing experience.

  • Stayed: August 2011, traveled on business
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Thank JK_family_of_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2011

Spent 2 weeks at Fraser Suites in room 4109 on the top floor, it faces out onto an apartment block but this was not a problem for us.
Darling Harbour a 5 minute walk, Circular Quay about m20, can catch bus to Bondi a few streets away, Sydney is very busy and everywhere in the centre is very crowded, so it wuss nice to have a haven to return to.
Staff friendly, we had 1 bedroom delux which had seating area, flat screen tv, DVD, small kitchen area which consisted of 4 ring hob, combi microwave oven, fridge, kettle, draw dishwasher, we had them remove all of the mini bar items from the fridge and used it to store our own wine and groceries (Coles supermarket an woolworths walking distance).
Bedroom also had flat screen tv, bath robes, bathroom walk in shower.
Previous entry mentioned shortage of coffee etc, a few times they were not filled up, but we rang housekeeping and they would send more up, not a problem.
Room cleaning a bit hit and miss, sometimes they forgot to leave enough towels or dishwasher powder etc, but usually rectified with a quick phone call.
Few items stopped working during our visit, kettle and iron, but again replaced straight away.
Beds large and very comfortable.
Nice large indoor pool, jaccussi and sauna, most days you could have it to yourself, same with the gym, 4 treadmills with tvs, 2 cross trainers, 3 bikes and a rower, good selection of fixed weight machines and free weights, punchbag (but only 1 glove) Swiss exercise balls.
Downside Internet access 12aus$ per hour or 30$ for the day, rip off as all of the small town motels and b&b's we stayed in on our trip offered it free, we took advantage of an offer at woolworths and bought a Vodaphone broadband 3G dongle valid for 30 days for $25 which covered all of our needs, making telephone calls from the hotel also expensive, buy a cheap sim when you arrive at a 7 eleven for $2 (lebara network top up on line, only $5 a minute to ring uk.

  • Stayed: November 2011, traveled as a couple
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1  Thank LynHNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2011

Beautiful modern apartment in heart of city - Has a kitchenette, laundry fac, comfy bed, wonderfully clean - extra bedding had to be asked for- however house keeper was friendly helpful and caring, making sure we were ok!

No points to girl on front reception - When we checked in she couldn't find our booking -took a while - When we asked for a west facing room with a view - They ignored or did not under stand our request - announced the room was north facing - Despite exhorbant price - there was only a view of aircon & tall buildings - You can also hear traffic noise from here!

However it's close to Queen Vic Building 4 shopping, underground rail, monorail, coffee close by - Also Coles - Strange number of 3 satchels of coffee, sugar and small container of milk ! We ran out, had to buy coffee, tea, sugar !

Toilet inconveniently located inside bathroom! No bubbly on arrival ! 2 LCD tv's , aircon , Internet $12 a day -No problems in the stormy weather!

  • Stayed: November 2011
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1  Thank SneakyReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2011

We stayed for a week in a one bedroom premier suite on the 30th floor, very nice, clean, and comfortable. Staff very friendly and location (for us) was spot on around all the major shops and darling harbour. Walked to the rocks a couple of times and took about 20 minutes.

Room Tip: We had a corner room - very quiet and tucked away
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  • Stayed: October 2011, traveled with family
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Thank Martyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fraser Suites Sydney

Address: 488 Kent St, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Sydney
#30 Luxury Hotel in Sydney
#30 Family Hotel in Sydney
#43 Romantic Hotel in Sydney
Price Range: $174 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fraser Suites Sydney 5*
Number of rooms: 201
Official Description (provided by the hotel):
Fraser Suites Sydney ~ deluxe 5 star rated and multi-award winning serviced apartments located in Sydney's central business district and next to Darling Harbour. Accommodation ranges from studios, one bedroom suites, two bedroom suites or stunning duplex penthouses, embodied in a striking glass tower. The building is complemented by modern design elements, with decor and furnishings that evoke a sense of Manhattan style. Guests enjoy complimentary access to an inspiring leisure centre featuring a fully equipped gymnasium, spa, sauna and heated pool. Breakfast is served daily on the Mezzanine level and room service is available in the evening. Guests may stay overnight, a week or even longer, as many of our suites offer a full galley kitchen (incl stove top, oven, microwave, dishwasher, cutlery and crockery), washing machine, dryer, dining table and lounge area.Guests can immerse themselves in a kaleidoscope of shopping, cinemas, entertainment, restaurants, bars, banks, corporate headquarters, supermarkets, picturesque walks, theatres and children's activities all within walking distance from the front door. ... more   less 
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Also Known As:
Fraser Suites Sydney Hotel Sydney
Fraser Hotel Sydney
Sydney Fraser Hotel

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