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Mantra on Kent
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Reviews (1,645)
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572
685
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39
Show reviews that mention
All reviewsdarling harbourgreat locationone bedroom apartmentwashing machinetown hall stationqueen victoria buildinglaundry facilitiesfull kitchenwould stay againnice roomreception staffroom servicegood sizebuffet breakfastbed was very comfortablecentral locationshort stay
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1,610 - 1,615 of 1,645 reviews
Reviewed July 7, 2006

We stayed at the hotel for 3 nights leading up to New Year so prices everywhere were steep. The hotel is brilliantly located for Darling Harbour, and the room was very nice - big bedroom, big living room complete with goldfish, good sized kitchen and dining area and large bathroom with jacuzzi bath. The room also had a washing machine and tumble dryer.

However, when we arrived the door to the room did not work such that you could not open the door from the inside. We called reception and it took them 15 minutes to come and let us out. They treated us as if we were stupid before finally acknowledging that the door needed fixing. We left the hotel for about 3 hours and returned to change for dinner. When we got back to our room the door still was not fixed. We called reception again and they informed us that the maintenance man had left for the day and they could not move us as the hotel was full. They offered that we could have a walkie-talkie to radio to reception if there was an emergency in the night! We were horrified that this was even suggested - we were on the 20-something floor! After much arguing they called an emergency locksmith out and gave us free dinner in the restaurant. But the service from reception was poor of the following two days as well. They didn't change the bedding when requested and seemed totally disorganised with no customer care skills at all.

Shame when the apartment itself was wondering in such a great setting. They must work on their customer facing side!

  • Stayed: December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
7  Thank LizzieR007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie W, Front Office Manager at Mantra on Kent, responded to this reviewResponded April 4, 2018

Dear {0}
Thank you for staying with us at Mantra on Kent. We appreciate you taking the time to share your feedback.
Kind Regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
317
Reviewed March 5, 2006

Great spot for shopping and sightseeing, everything within walking distance. Very helpful staff.Ask for a room on high floors with a view of Darling harbour. Very nice restaurant attatched to complex.
rooms very modern and clean, big comfortable bed. very spacious for two.

6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie W, Front Office Manager at Mantra on Kent, responded to this reviewResponded April 4, 2018

Dear Rachel Reid
Thank you for staying with us at Mantra on Kent. We appreciate you taking the time to share your feedback.
Kind Regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
melbourne australia
12
Reviewed February 18, 2006

l stayed here for a weekend back in june 2005 my afl team was playing the sydney swans l liked the barthroom of my appartment a nice big spa barth and marble floors and sink but the internet use ws expensive they didnt have many channels on the foxtel the staff was very nice when l had a late flight home when l checked out they watched my bags all day for me the bed was very cozy to sleep in and the place was very clean the cleaning lady would change ur bed sheets and towels very day

  • Stayed: June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie W, Front Office Manager at Mantra on Kent, responded to this reviewResponded April 4, 2018

Dear Matt
Thank you for staying with us at Mantra on Kent. We appreciate you taking the time to share your feedback.
Kind Regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Scotland
110
Reviewed May 1, 2005

We stayed at this hotel in July 2004 after checking out of another. The suites are excellent, with cooking facilities and ours even had laundry facilities. The staff were also very helpful, providing maps and directions. Although not for the budget conscious, the suites were value for money and you do get what you pay for. The location is good, across from Darling Harbour, which houses a variety of shops and also the Sydney Aquarium. Areas of the city such as the Rocks and Opera House can be reached on a bus within about 15 minutes. The main shopping areas are also only 10 minutes walk. Overall I would recommend this hotel if you are looking for a facility which is clean, comfortable and well located.

  • Stayed: July 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
10  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie W, Front Office Manager at Mantra on Kent, responded to this reviewResponded April 4, 2018

Dear G.P
Thank you for staying with us at Mantra on Kent. We appreciate you taking the time to share your feedback.
Kind Regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2005

Stayed for 1 night for an early flight home.2 adults and 2 kids in a 1 bedroom suite for au$155 from their home site. Modern furnishings,spotless, well appointed,small apartment- kids slept on a sofa bed.Wouldn't stay any
longer with children, but great for a couple.Good location for shopping etc.
Washer,dryer,dishwasher,equipped kitchen -all you'd need for a short stay at a cheap price.We came away more than happy!

  • Stayed: March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
13  Thank Rangitane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie W, Front Office Manager at Mantra on Kent, responded to this reviewResponded April 4, 2018

Dear Sarah Blades
Thank you for staying with us at Mantra on Kent. We appreciate you taking the time to share your feedback.
Kind Regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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