We stayed at the hotel for 3 nights leading up to New Year so prices everywhere were steep. The hotel is brilliantly located for Darling Harbour, and the room was very nice - big bedroom, big living room complete with goldfish, good sized kitchen and dining area and large bathroom with jacuzzi bath. The room also had a washing machine and tumble dryer.
However, when we arrived the door to the room did not work such that you could not open the door from the inside. We called reception and it took them 15 minutes to come and let us out. They treated us as if we were stupid before finally acknowledging that the door needed fixing. We left the hotel for about 3 hours and returned to change for dinner. When we got back to our room the door still was not fixed. We called reception again and they informed us that the maintenance man had left for the day and they could not move us as the hotel was full. They offered that we could have a walkie-talkie to radio to reception if there was an emergency in the night! We were horrified that this was even suggested - we were on the 20-something floor! After much arguing they called an emergency locksmith out and gave us free dinner in the restaurant. But the service from reception was poor of the following two days as well. They didn't change the bedding when requested and seemed totally disorganised with no customer care skills at all.
Shame when the apartment itself was wondering in such a great setting. They must work on their customer facing side!
- Official Description (provided by the hotel):
- Mantra on Kent, in the heart of Sydney's CBD, and on the doorstep of beautiful Darling Harbour, is close to attractions such as the Sydney Aquarium, ICC, Star City Casino, Cockle Bay, King Street Wharfs, bars and nightclubs. Offering guests a choice of spacious and comfortably appointed Studio, One Bedroom and interconnecting Two Bedroom Apartments each containing a fully equipped kitchen, LCD TV, CD/DVD player, individual controlled air-conditioning & heating, Foxtel and broadband access. The hotel's in-house restaurant Cascade Restaurant is open daily for breakfast. Offering services including 24 hour reception and licensed restaurant and bar, we ensure maximum comfort during short and extended stays. Parking is located at Wilson Car Park, next door to hotel, accessible by Mantra on Kent. Cost is $50 per 24 hour period and includes one entry and one exit. ... more less
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- Also Known As:
- Mantra On Kent Sydney
- Mantra On Kent Hotel Sydney