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All reviews moore park great location eastern distributor split level close to the airport public transport bus stop apartment was clean coles supermarket great apartment walking distance full kitchen close to shops living room washing machine surry hills great place to stay
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36 - 41 of 1,052 reviews
Reviewed 4 weeks ago

We found two cockroaches in the room in two consecutive days. The only compensation provided was a room change and a late check out.
The first employee to help us even said “my house is clean is it has cockroaches too”. She undermined our complaint and was not able to compensate us properly.

Date of stay: December 2019
Trip type: Traveled with friends
Review collected in partnership with this hotel
Thank RebecaLDauscha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSDanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this reviewResponded 3 weeks ago

Hi RebecaLDauscha,

Thank you for taking the time to share your candid feedback.
Naturally, the team and I are always disheartened to hear that we have fallen short of our guest expectations.

Please do accept my apologies furthermore for any ill received response. Our team meant no disrespect and only sought to provide some perspective and peace of mind.

Whilst we employee strict pest control measures, unfortunately our warm and humid Sydney environment means unwanted pests do occasionally find our way into view of our hotel guests. Something that all residential, commercial and resident buildings experience.

In speaking with you and your partner post stay, we had believed that our acknowledgement had been received with gratitude, understanding and demonstrate our high levels of customer care, regretfully your review would suggest not.

Not-with-standing, I hope that in time you may look to forgive any perceived shortcomings and look to stay with us on your next return to Sydney, Australia.

Kind Regards,

Samuel Rowley
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We arrived in Sydney and our booking at another place had been mucked up. Called these guys who were helpful. For the price we paid we were wrapped with the space. Scored ourselves a 2 story unit. So well equipped. On a main road but noise was non existent.

Date of stay: December 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank thehungrymummyof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSDanksStWaterloo, Manager on Duty at Meriton Suites Waterloo, responded to this reviewResponded 4 weeks ago

Dear thehungrymummyof3
Thankyou for taking the time to review your stay at Meriton Suites Waterloo.
We are delighted to read you had a wonderful stay and enjoyed the freedom of our spacious suites.
We take pride in our high standards in cleanliness and customer services, it is feedback such as yours that inspires us to strive for even high levels for each and every guest.
We hope to welcome you back very soon.
Best regards,
Lloyd G
Manager on Duty

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Reviewed 5 weeks ago

Beautiful apartment great kitchen very well equipped. We had a two bedroom apartment and both beds were lovely and comfortable. It was in an ideal location very near the city and public transport. We were only there for one night but would have loved if we could have stayed longer

Date of stay: December 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank mccarthy500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSDanksStWaterloo, Manager on Duty at Meriton Suites Waterloo, responded to this reviewResponded 4 weeks ago

Dear mccarthy500,
Thankyou for your 5 star review.
It is a delight to hear you had an enjoyable stay, in particular our spacious suites, high standards in cleaning and convenient location.
We are located only moments from restaurants, public transport and Moore Park.
mccarthy500, we look forward to welcoming you back on your next trip into Sydney.
Warm regards,
Lloyd G
Manager on Duty

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Reviewed 5 weeks ago

The hotel is situated in a very good location which are accessible to supermarket, restaurant/cafe and the bus stop.

Our suite was always clean, with very comfortable bed. But being senior citizens were having hard time climbing up and down the stairs.
The kitchen cupboards are too high that we are struggling to get and return the things that we needed.

Date of stay: December 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank 508mhogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSDanksStWaterloo, Manager on Duty at Meriton Suites Waterloo, responded to this reviewResponded 2 weeks ago

Dear 508mhogan,
thank you for taking the time to share your recent experiences at Meriton Suites Waterloo.
We are very pleased to see our location was very convenient for your stay and you managed to take full advantage of the shops near by. At Mertion, we take pride our selves on delivering a 5 star service and I believe we have on this occasion and hope the inconvenience of the high shelves did not deter your otherwise excellent stay.
We hope to see you again very soon.
Best regards,
Lloyd G
Manager on Duty

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Reviewed 5 weeks ago

Disappointed with the price we pay for 1 night stay.
Over $300+ per night for a one bedroom studio which we could get from somewhere else at half of the price. not even a bottle of complimentary water.
What a rip off!!!! Never go back

Room tip: Ok but not for the price we paid
Date of stay: December 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank 418vant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSZetland, Manager at Meriton Suites Waterloo, responded to this reviewResponded 4 weeks ago

Hi 418vant,

Thank you for your review.

Naturally, the team and I were most upset to hear that we have fallen short of expectations, particularly in the area of value for money. A core quality that Meriton Suites prides itself on.

I appreciate that you have a choice in accommodation providers and am somewhat perplexed by your comments.

Our oversized apartment style accommodation provides so much more than just a bed. Each one of our 4000+ Suites has its own fully equipped Kitchen, Laundry and Lounge facilities, providing the creature comforts and space of your own home.

Our central and convenient location to the Sydney Cricket Ground, Fox Studios, Randwick Race Course, Centennial Parklands, Moore Park Golf Course, Entertainment Quarter and CBD makes for an ideal and hassle free stay.

Its terribly disappointing no other aspect of your stay was taken into consideration or that our added value and facilities have appeared to have been overlooked.

I hope that overall there might have been one redeeming aspect of your stay and that our friendly customer care, location or amenities were well received.

I would be grateful for the opportunity to speak with you further regarding your feedback.

Warm Regards,

Samuel Rowley
Hotel Manager
Meriton Suites Waterloo & Meriton Suites Zetland
mgr.nsw7@meriton.net.au

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