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“Excellent value with helpful staff”

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Meriton Suites Waterloo
Ranked #23 of 179 Hotels in Sydney
Certificate of Excellence
Australia
Level 4 Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Excellent value with helpful staff”
Reviewed April 16, 2014 via mobile

I stay here weekly when working in Sydney. Rooms are large and well-appointed with kitchen, washing machine and air con.
Access to the gym and pool is included. Price varies according to demand but good value compared to similar hotels in city.
Staff have always been friendly and helpful particularly Eliza and Elvis.
Highly recommend

Stayed April 2014, traveled on business
Helpful?
1 Thank JstcaMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, April 20, 2014
Dear JstcaMelbourne,

We value our return guests and would like to thank you for your ongoing support! We aim to provide amenities that won’t leave you wanting, including access to our great pool and gym. We have fantastic staff here at Waterloo, thank you for your great compliments; Eliza and Elvis are particularly pleased and are both personally flattered by your comments.

Thanks again! We look forward to greeting you next time you’re in town for business, and we hope you will continue to experience great stays here at Meriton Waterloo.

Kind Regards,

Birender C.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Melbourne
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 15, 2014

I am frequently staying at Meriton Apartments (usually at Zetland) but after staying here at Waterloo, I am again torn as to where to stay in the future. The location of the Waterloo apartments is fantastic, close to the bus and easy to get to from the airport if you have a car (or even arriving by taxi).
The apartment I stayed in was great, and as always, service from check-in to check-out fantastic. Look forward to staying again!

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank KimC88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, April 20, 2014
Dear Kim,

Thank you for always choosing to stay with Meriton, we’re glad to hear that you enjoyed staying with us so much! Our location is indeed nice and convenient to access the city and airport, without all the hustle and bustle of being in too close proximity! It’s a pleasure to hear that you experienced great service from beginning to end of your stay, that’s what we always aim for here!

We look forward to welcoming you back to Meriton Waterloo for your next stay!

Kind Regards,

Birender C.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
1 review
Reviewed April 15, 2014 via mobile

Recently moved to Sydney and had the pleasure of staying here for a few nights while we sorted out our house. The apartments are immaculate, spacious and very comfortable. All the front desk staff are wonderful and helpful which made it an even better stay. A special mention to Lon who went far and beyond with helping us. House keeping staff are wonderful also. Thank you meriton for a great stay!!

Stayed March 2014, traveled with family
Helpful?
Thank lovestotravel2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, April 16, 2014
Dear Lovestotravel,

Thank you so much for leaving us a 5 star review, I’m so glad to read that your family enjoyed the apartments! At Meriton we strive to provide a home away from home, and it’s great that you were comfortable here while waiting for your new house to be finished. Lon personally sends her thanks, and was so excited to receive such amazing and personal feedback. Our housekeeping and reception staff all love reading great trip advisor reviews- I’m sure yours will not be an exception!

Thank you again for taking the time to leave us such an amazing review, it would be a pleasure to welcome your family back to Meriton again soon!

Kind Regards,

Birender C.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed April 13, 2014

From check in to check out the staff was extremely nice and professional. The rooms were spacious and clean. Had a little trouble with electrical while cooking but staff took care of it. Close to grocery store and bus to get downtown in 20mins. The 20 min bus ride and 10 min walk to apartment was the toughest when coming back late with small children. Would consider a closer location if traveling with small kids. Probably something near the Darling Harbour.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, April 16, 2014
Dear Greg,

Thank you so much for your review, it’s great to read that you had an enjoyable stay! Our staff always aim to make your stay as comfortable as possible and pride ourselves on being professional and efficient – we apologise for the inconvenience whilst cooking but we are glad we were able to resolve the issue for you. We are lucky to have a supermarket, bus stop and a variety of eateries all a few doors down from the building. As you mentioned, the apartments are a short distance from Sydney’s CBD, and I understand that the trip can be a challenge with small children in tow! We hope that you made the most of the CBD nevertheless.

Greg, thanks again for the review- we really appreciate your thoughts, and would love to welcome you back to Meriton again soon!

Kind Regards,

Birender C.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 12, 2014

I was displeased when I was trying to check in because they wanted all parties present before check in. After a little back and forth with the lady at reception she finally let us check in and offered us a "free" upgrade from a one bedroom to a two bedroom to console me as she could tell i was very upset. My friend had stayed there before and when we entered the room it was exactly the same size as the one bedroom we thought that's ok at least we have a second bathroom and bedroom. After about a minute or so we realised that they had locked the second bedroom and bathroom. I called reception and they said "oh but you only paid for one room". I had to argue to get the second bathroom unlocked and they absolutely would not unlock the second bedroom. I believe if your offering a customer a free upgrade then that is exactly what you should get otherwise don't offer one. I've never been through so much stress with a hotel and they really need to bring up their service levels. DO NOT RECOMMEND!

Room Tip: If you want great service, a nicer room and something closer to the city/train pay a little extra an...
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Biljana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, April 14, 2014
Dear Biljana,

Thank you for choosing to stay with us at Meriton Waterloo and for taking the time to share your feedback.

I am very disappointed to read your comments about your recent experience, please be assured that your feedback is being used to improve the services we offer. I would like to mention that Meriton does not require all guests to be present for check in, however we do require that at least one registered guest provide a valid Photo ID and payment method for check in and unfortunately we also require that the person to whom the credit card is issued be present for check in if their card is being used for payment or bond.

In regards to your apartment allocation, please accept my sincere apologies if the situation was not explained thoroughly, your feedback has been passed onto our reception to ensure we communicate this information correctly to all of our guests. If you would like to discuss your feedback further please feel to contact us via tawat@meriton.net.au.

Kind Regards,

Birender C.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Level 4 Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed April 10, 2014

A bit out of town. Around a $25 taxi ride to Circular Quay. But otherwise, great. Nice views. A grocery store within walking distance. Nice cafes within walking distance. Great staff. Very helpful. Very. Great rooms. Very clean. Very spacious. Don't get a regular hotel room in Sydney...get one of these Meriton places.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank KevlarAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, April 16, 2014
Dear Kevlar,

Thank you so much for your 5 star review, it’s so great to read such glowing feedback! As you mentioned, the apartments are located 15-20 minutes from Sydney’s busy CBD, although the Waterloo location does have the perks of being closer to the SCG and the airport. The Parkview apartments provide some spectacular views- I’m glad you had the chance to enjoy them, and to explore the local area. I’m sure that both our housekeeping and reception staff will be excited to read your praise, as they strive to provide the best possible guest experience.

Kevlar, thanks again for leaving such an amazing review, we look forward to seeing you at Meriton again soon!

Kind Regards,

Birender C.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coolangatta, Australia
Level 5 Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 9, 2014

Cheaper, and there is much development around the area regarding food, supermarket, etc. but this is a second-rate Meriton because it's a refurb. Clean, tidy, and reasonably modern, but floor plans are often split-level (annoying just to go to bed). Room numbers are confusing and not sequential. One lift, higher floors must THEN catch ANOTHER lift. This said, the unit was clean, tidy and modern. At least there's GREAT coffee nearby, and close to major traffic for taxis, etc.

Room Tip: Choose a lower floor nearest side which faces Bourke Street.
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, April 16, 2014
Dear AWCfarjar,

Thank you so much for reviewing your stay with us, we really value your feedback! As you mentioned, the Waterloo location is great budget apartment option, as our rates are generally cheaper than the inner city Meriton apartments. I’m sure that our housekeeping team will be excited to hear such praise regarding the apartments. I am sorry to hear you were unhappy with the split level apartment. We find that some of our guests prefer the split level layout for privacy, while others favour the single level apartments for ease of accessibility. Rest assured that we do our best to meet all layout requests that are made upon reservation, and I sincerely hope that Meriton can better meet your needs next stay.

I apologise also for the difficulty you experienced navigating the building- as you mentioned, the higher floors of the building are accessed by a separate lift to the one at reception, although they do have the benefit of great views and a quieter location. Rest assured that your feedback will be taken on board, as we aim to constantly improve the apartments as best we can.

AWCfarjar, thank you once again for your review, we would love to welcome you back to Meriton again soon.

Kind Regards,

Birender C.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meriton Suites Waterloo

Property: Meriton Suites Waterloo
Address: 30 Danks St | Waterloo, Sydney, New South Wales 2017, Australia
Location: Australia > New South Wales > Sydney > Inner South
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Sydney
#18 Romantic Hotel in Sydney
#23 Luxury Hotel in Sydney
#30 Business Hotel in Sydney
#41 Family Hotel in Sydney
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Meriton Suites Waterloo 4.5*
Number of rooms: 184
Official Description (provided by the hotel):
Touch down at Sydney Airport and arrive 10 minutes later to a stylish and modern lobby space, experience a warm welcome by our porter assistance and be checked into a stunning suite by a team of friendly and professional Guest Services staff, who are on-site 24 hours a day for your convenience. With a variety of suite styles and bedding options available, we will suit your every need to ensure you have a perfect suite every stay. Ranging from Classic Studios to 3 bedrooms, all 184 masterfully designed suites come equipped with the quality services and products that our guests have come to love about Meriton Suites. Many of our suites offer a split level floor plan, providing extra space and comfort, and also includes modern furnishings, a full gourmet kitchen, internal laundry and plush bedding. Our guests can choose to relax and unwind to the soft sound of birds chirping while sitting back to captivating views of lush parkland with our Park Suites. Energise your body in the 3 indoor heated swimming pools, large spa and sauna as well as a fully-equipped fitness centre, all of which are found only a couple of minutes from the complex at Crown Square fitness centre and aquatic facilities. Come back to an immaculately serviced suite daily and stay connected with our free high speed Wi-Fi network, accessible from all areas of our hotel, including your suite. Nestled amongst the residential precinct of Waterloo, the hotel is surrounded by tranquil green leafy lined streets, lush gardens and is surrounded by a vibrant cafe culture. Located only 5 minutes away is Danks St Plaza, a local precinct that provides the Waterloo community with convenient shopping and dining options. Our Waterloo location will be every sport lover's dream as it is positioned only minutes from the Sydney Cricket Ground, Sydney Football Stadium, Royal Randwick Racecourse and Moore Park Golf Course while those seeking out entertainment will find the Entertainment Quarter the perfect destination for live shows. With Sydney CBD only 4 kilometres away, public transport close by and the Bourke Street bike track, a scenic cycling corridor between Mascot and Sydney Harbour, only moments away, our guests will be able to see the sights and other parts of this vibrant city with ease. Combining the perfect mix of culture, convenience and comfort, Meriton Suites Waterloo will provide a better quality and better value accommodation experience. ... more   less 
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Also Known As:
Meriton Serviced Apartments Danks Street, Waterloo Hotel Sydney
Meriton Cameo Apartments Sydney
Meriton Cameo Apartments Hotel Sydney

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