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“Great Things Come in SMALL Packages” 5 of 5 bubbles
Review of Pensione Hotel Sydney - by 8Hotels

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Pensione Hotel Sydney - by 8Hotels
Ranked #58 of 179 Hotels in Sydney
Melbourne, Australia
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great Things Come in SMALL Packages”
5 of 5 bubbles Reviewed May 6, 2013

If 8 Hotels isn't Australia's coolest small hotel group, I'm dying to see who is!? Pensione Sydney is almost as good as Pensione Melbourne (except, clearly it's in Sydney)

I must first state, I like little hotel rooms, I don't want any excuse to hang around a hotel room while on holiday. Having said that, I love stylish, well thought out rooms, they must have: peace and quiet, ambient lighting, a good bed and a well maintained (clean) history.

This in mind, 8Hotels' Sydney Pensione ticks all my boxes + it's at the none-tourist end of George Street.

The designer (she's just as gorgeous as the rooms) has put a bunch of thought into the rooms, I have to admit to wanting to paint my own walls that wonderfilled charcoal blue!

Pensione Sydney isn't for everyone, the rooms are SMALL, perfectly formed, but small. The staff are brilliant, very courteous.

If your not into small rooms (don't book the Petite) The King rooms are generous, still not large, but if like me the hotel room isn't what your visiting for, Pensione Sydney is perfect.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank michaelcourtenay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensione_Hotel, Pensione Team at Pensione Hotel Sydney - by 8Hotels, responded to this review, May 6, 2013
If you aren't the coolest Trip Advisor reviewer of the year, I don't know who is michaelcourtenay!

Thank you so much for you honest and charming review, it was a delight to read!

Please contact me directly next time you are in Sydney so I can ensure your next stay is just as wonderful as the previous.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,178 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 4, 2013

This hotel is value for money..
Close to restaurants.. Public transport..walk to Sydney sites..
I much prefer to stay in small hotels like the pensione hotel than the larger hotels much more personal & you aren't paying fir high overheads..will defiantly staying there again as well as any of their other hotels

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ourtravelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensione_Hotel, Reception Team at Pensione Hotel Sydney - by 8Hotels, responded to this review, May 6, 2013
Dear Ourtravelz,

Thank you for taking the time to provide us with your review.

It is so pleasing to read that you enjoyed your recent stay with us. We always look after our return guests and guarantee best rates. Similarly, if you are travelling to other locations throughout Australia, Bali and Paris and would like me to make inquiries with our sister properties on your behalf, we will be more than happy to do so.

We look forward to welcoming you back to the Pensione Hotel again soon. Please do not hesitate to contact us on sydney@pensione.com.au for any more information.

Warm regards,
The Pensione Team
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Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 27, 2013

The Pensione Hotel in Sydney delivers exactly what it promises, and then gives you just a little bit more for good measure. I had booked one of the petite rooms, which was cosy as the name suggests but was clean and neat and exactly what I'd paid for - no complaints. After a minor request could not be resolved by bedtime (a wheel was missing from the bed so I asked reception for something to chock it up with) I was upgraded to a double room at no extra charge for the duration of my stay, even though I was quite content to muddle through regardless in the small room. This kind of service, that delivered more than was strictly required, continued throughout my stay. I cannot say enough nice things about how helpful, professional and genuine the staff at the Pensione were. As for the rooms, they were consistently clean and neat. Bathrooms have a modern look and a clean feel. Some of the minor things other reviewers have raised, such as chipped paint or slightly threadbare carpet in hallways, were accurate but in no way impeded the enjoyment of my stay here, and the quality of fittings and linen in my rooms were absolutely fine. I will not hesitate to stay here again in the future.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank claire c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensione_Hotel, Manager at Pensione Hotel Sydney - by 8Hotels, responded to this review, April 28, 2013
Dear Claire C,

I would like to apologise for there being an issue with the bed in the first place, however thrilled to read that the team was able to find you an alternative solution that was equally, if not more comfortable than the last. While only a small team at the Pensione, we do pride ourselves on the service our guests have become accustomed to over the years.

I would also like to thank you for your kind words about housekeeping, it is a hard job that they have to complete whilst maintaining the high standard of cleanliness we have set ourselves. It may interest you to know that the carpet in the reception will be replaced shortly and I look forward to your feedback on the new look.

Again, thank you for your kind words and taking the time to provide us with your review. Please contact us directly next time you are in Sydney as we love to see familiar faces!
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Tugun, Australia
1 review
5 of 5 bubbles Reviewed April 26, 2013

My Room was just delightful. Not large but more than enough room. The bed was clean and comfortable. Pillows great. The room was all fresh and re-furbished. Looked great. Service was excellent and the people lovely. Will stay again for sure xxx

Samantha

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SamanthaTravels77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensione_Hotel, Manager at Pensione Hotel Sydney - by 8Hotels, responded to this review, April 28, 2013
Dear SamanthaTravels77,

We are so delighted you enjoyed your stay with us and it was out pleasure to look after you. Please do not hesitate to contact us directly next time you are in Sydney as we would love to welcome you back.

Thank you for taking the time to write a review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 22, 2013

You get what you pay for with the Pensione. It's well located. the petite rooms are very small but ideal for a single person. The bed is comfortable, bathroom clean and functional and it basically meets the basic needs of a quick visit to Sydney on the cheap. the staff were also very friendly.

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PensioneSydney, Front Office Manager at Pensione Hotel Sydney - by 8Hotels, responded to this review, April 25, 2013
Dear Dania V,

Thank you for taking the time to provide us with your feedback.

It is always great to see when a guest enjoys their stay at the Pensione, so please ensure you contact us directly next time you are in Sydney as we love to see familiar faces!
sydney@pensione.com.au
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 22, 2013 via mobile

The negative reviews of this place miss the point. This is NOT the Hyatt or the Shangri-La, but it does not profess to be. If you want a luxury experience, with the cost that entails, don't stay here. But if you want an adequate, clean bed in the centre of town for a very low price, near transport to everywhere, this place is good value. No, great value.

The rooms are old but comfortable, the staff (the ones I met) were helpful and friendly, and the location great (for the meetings I had). You wouldn't want to entertain snobby clients here, nor even sit in the common area. The carpets are worn, but so what? The rooms are clean, quiet, and for the price, adequate.

Don't expect a luxury experience; you will be disappointed. But for a not-backpacker cheap city hotel, this is a great choice.

You wouldn't go to Maccas and compare the food with a Michelin 4 star restaurant. Similarly, don't come to the Pensione, and complain it is not the Sheraton!

Stayed April 2013, traveled solo
Helpful?
3 Thank Athol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PensioneSydney, Front Office Manager at Pensione Hotel Sydney - by 8Hotels, responded to this review, April 25, 2013
Dear Athol M,

Thank you for your kind review!

We are so pleased to see our location, hotel and team were able to meet your expectations and very much look forward to welcoming you back to the Pensione Hotel Sydney!

We love to look after our return guests, please feel free to contact us directly next time you are travelling to Sydney - sydney@pensione.com.au
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prestatyn, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed April 14, 2013

Dont know where to start really.Whether its the misleading title (its just an overpriced hostel with its frayed furnishings and lamentable lack of facility) to its astonishing payment policy which would have left my wife and i quite penniless if we hadnt had access to other funds (so please those on limited budgets beware).

What really rankled though is the front desk staff who mislead and misdirect with impunity.

The hotel in its literature claims to offer "breathtaking service"! No argument there then.

Hotels 8 should be ashamed of themselves for making the unfounded claims that they they do for this run down hostel(sorry,hotel).

No doubt the manager will no doubt try and explain away the many appalling failings in this place. We were repeatedly told that he was "unavailable" when we were there for 3 nights in March so think he's given up the right of reply.

Please please other visitors to Sydney BEWARE !!

  • Stayed March 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank gravesend58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PensioneSydney, Front Office Manager at Pensione Hotel Sydney - by 8Hotels, responded to this review, April 18, 2013
Dear gravesend58,

Thank you for your feedback.

I would like to sincerely apologise for your stay falling short of expectations due to all aspects from your feedback received. It is disappointing to see such feedback and I would be extremely grateful if you could contact me directly to explain a little more on this thus allowing us to rectify the areas you felt we are not performing in.

Whilst we understand the hotel may not be to everyone’s taste the team is certainly one of the many reasons people usually return to us time and time again and I am sorry that you did not receive this same experience.

I look forward to hearing from you.

Warm regards
Heidi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pensione Hotel Sydney - by 8Hotels

Property: Pensione Hotel Sydney - by 8Hotels
Address: 631 - 635 George St, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > Chinatown
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #58 of 179 Hotels in Sydney
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pensione Hotel Sydney - by 8Hotels 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
Located in the heart of Sydney’s entertainment and theatre district, the Pensione Hotel Sydney is centrally located and like no other. Set behind a beautiful Heritage-listed façade, the Pensione Hotel offers boutique interiors, breathtaking hospitality and incomparable value for money. Featuring all the desired hotel amenities, with warm and inviting staff that have a great knowledge of the local area, the Pensione is perfectly suited as a base to explore Sydney. ... more   less 
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Also Known As:
Pensione Hotel Sydney - By 8 Sydney
Sydney Pensione Hotel

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