Checked in around 4pm, the reception gave us the keys to the room only to find out there were already another guests in the room. Shocking!
Went down with our lugagges to the receptionist on level 1 to confirm again. Receptionist finally gave us the correct room. went to the room, found the air con did not work properly, tv remote is nowhere to be found and have to call again to ask for the tv remote.
At night time we decided to explore the city and went back to the hotel around 12am, the hotel was locked and we have no idea how to open it as they didnt give us any info when we first check in. Lucky we came back with our friend who stayed in the same hotel and she got the passcode to go in.
We told all of these dramas to the receptionist the next day and she did apologies and told us that they would not charge us for the fiji mineral water ($4.50) we had the night before. However in the afternoon we received the email from the hotel that they will charge the water into our credit card. I mean, i dont really mind paying for the water we had as i didnt expect them to give us free water in the first place, but dont tell us its a complimentary and then sent us email to charge $4.50 into the credit card. Ridiculous.
As my title review, the only good thing about staying in this hotel is the good location.
We are definately not coming back.
- Official Description (provided by the hotel):
- Located in the heart of Sydney’s entertainment and theatre district, the Pensione Hotel Sydney is centrally located and like no other. Set behind a beautiful Heritage-listed façade, the Pensione Hotel offers boutique interiors, breathtaking hospitality and incomparable value for money. Featuring all the desired hotel amenities, with warm and inviting staff that have a great knowledge of the local area, the Pensione is perfectly suited as a base to explore Sydney. ... more less
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- Also Known As:
- Pensione Hotel Sydney - By 8 Sydney
- Sydney Pensione Hotel