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“Great view, great service and huge room”

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Meriton Suites World Tower, Sydney
Ranked #6 of 180 Hotels in Sydney
Certificate of Excellence
Reviewed May 17, 2014 via mobile

We had a great time in Sydney esp during stay in this great apartment. we've got a great rate from booking.com for 2 bedrooms. Huge room with all things we need and give the extra for the stunning view from 65th floor. Absolutely recommended to everyone!
Huge compliment to housekeeping team coz my husband accidentally left his gold necklace in the room for 2 days but this necklace still there.

Stayed: May 2014, traveled with family
Thank Chrinthip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAWorldTower, Senior Manager on Duty at Meriton Suites World Tower, Sydney, responded to this reviewResponded May 27, 2014

Dear Chrinthip,

Wow 5 stars! Thank you for providing us with such a fantastic little review.

We are delighted to read that you have had such a great time in Sydney. Meriton apartments offer spacious and self -contained rooms aimed for the best of your convenience. Our higher floors capture the most stunning views of Sydney CBD and we are thrilled that you are happy to recommend us to everyone.

More so our excellent and dependable housekeeping team is just a reflection of the standard of training that we implement for all staff so it is such a delight to read that we have achieved this for you.

Once again thank you for sharing your experience with Trip Advisor and we look forward to welcoming yourself and your husband again soon.

Kind Regards

Sujeet S
Senior Manager on Duty

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1,811 - 1,817 of 2,942 reviews

Reviewed May 17, 2014

Stayed for two nights while on business in Sydney late April and was very impressed with the Manager Sanjeev who helped us through a few glitches. Hadn't stayed for over 4 years and was disappointed to see they don't provide in house movies any more (only the FOXTEL comedy movie channel on offer) and you have to go down to the shopping centre and use a kiosk to rent DVDs which is a bit painful after staying at Sofitel in Melb and Novotel in Manly where it's a standard offering. Much easier to come home late after working and dinner to in house movies. And you don't have to take them back...

A late check in upstairs from a group who stayed up till 3 am not partying but thumping around for some reason was annoying but to Sanjeevs credit they swiftly moved us to another room for the 2 nd night.
This is more of a serviced apartment so no room service, you can call local restaraunts to deliver and the food areas downstairs are good . We usually stay in apartment hotels this is more of a serviced apartment so maybe good for longer stays.

  • Stayed: April 2014, traveled on business
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Thank r0mantics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAWorldTower, Senior Manager on Duty at Meriton Suites World Tower, Sydney, responded to this reviewResponded May 27, 2014

Dear r0mantics,

Thank you for sharing your experience with us at Meriton Serviced Apartments, World Tower on Trip Advisor.

We are thrilled to have you mention a dedicated and hard-working staff member, Sujeet along with the rest of the team strive to meet and exceed all guest expectations so we are happy that Sujeet reflected that for you.

At Meriton Serviced Apartments World Tower we have a strict no party/no excess noise policy. Loud disruptions to your stay, especially at night, are not tolerated. We have security onsite every night to enforce this policy. I am delighted that Sujeet responded to your grievance quickly!

Along with the local restaurants that deliver straight to your room, there are also cafes, fast food outlets, shopping malls, cinemas, tourist attractions and public transport all within walking distance to the Meriton.

R0mantics, once again thank you for choosing Meriton apartments and we look forward to hopefully having you back in the near future.

Kind Regards

Sujeet S
Senior Manager on Duty

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Reviewed May 15, 2014

the location is perfect. could not be better for theatre, sight-seeing, chinatown, food places. however the air conditioning is pre-set to cut out at 4 hours which meant getting up in the middle of the night when we got overheated, to restart the a/c. we went at Easter so not even in summer but the 2BR apartment was unbearably hot without a/c. would not stay here again because of this. also wi-fi was v slow and limited, signs throughout the hotel saying "no parties allowed" so that shows you what kind of people this attracts altho noise was not an issue during our 3 nights stay.

  • Stayed: April 2014, traveled with family
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2  Thank gohawks23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAWorldTower, Senior Manager on Duty at Meriton Suites World Tower, Sydney, responded to this reviewResponded May 19, 2014

Dear Gohawks23,

We appreciate your time in writing this review on Trip Advisor.

We apologize for the inconvenience you experienced during your recent stay in regards to the air-conditioning timer. Please be advised that as of May 2014,the4 hours timer will be removed from all apartments to ensure a better and a more comfortable stay for all our guests.

I am extremely disappointed that you experienced a very slow WI-FI connection during your stay, as this is usually one of our strongest points. We do not apply any limitations as it will be free up to 1GB per day and you can connect up to 6 devices. Our front desk staff are always available they will be glad to assist in any situation.

We aim to provide a safe and quiet environment for our guests to relax and get a decent night’s sleep, thus our reason for our strict No Party Policy.

The No Party Policy is in place to ensure our guests are not disturbed by others. By having a party or gathering whatever the case, is a direct violation of the policy and Security and our Managers are required to act upon this

I hope you that all above matters will not deter you from staying with us again at MSA World Tower as we would like to welcome you again with us in the near future.

Kind Regards

Sujeet S
Senior Manager on Duty

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Reviewed May 15, 2014

Just stayed this week for my birthday and the service from start to finish was first class and the apartment was amazing. Right in the middle of CBD and easy access to everything. I now won't be staying anywhere else but here.

Stayed: May 2014, traveled with family
Thank Cathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAWorldTower, Senior Manager on Duty at Meriton Suites World Tower, Sydney, responded to this reviewResponded May 19, 2014

Dear Cathy B,

Thank you for your feedback about MSA World Tower.

We appreciate your time in writing such a nice review about MSA World Tower. As mentioned by you our property is located in a very strategic position offering convenience and simplicity with a 5 stars luxury service.

Thanking you once again for your kind review, we all wish to welcome you and your family back soon.

Kind Regards

Sujeet S
Senior Manager on Duty

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Reviewed May 15, 2014

We were a party of 3 that stayed at Meriton World Tower April 9-11, 2014. We arrived early morning to the property after our flight from Los Angeles. We were booked in a 3 bedroom apartment which was not ready so the front desk staff checked our luggage and provided great details/maps for bus routes, shops and sightseeing. We left for a while and returned to be pleasantly surprised that we had been upgraded to room 7406. Views of the city and harbors were amazing! Our unit was beautifully decorated and well stocked Meriton World Tower is located in a great area with tons of restaurants, shopping and access to tourist attractions. There is a grocery store located in the building complex which was convenient. Although our stay was only two nights because we boarded a cruise ship in Sydney, we enjoyed our stay and commend the excellent front desk staff, especially Sujeet for their professionalism and assistance. When I return to Sydney, I will definitely stay at Meriton World Tower again. Thank you !

Room Tip: Great views from the higher floors
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  • Stayed: April 2014, traveled with friends
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Thank MadWin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAWorldTower, Senior Manager on Duty at Meriton Suites World Tower, Sydney, responded to this reviewResponded May 19, 2014

Dear MadWin,

Thank you for sharing your feedback with us.

We are pleased to read that you and your party had a wonderful time in MSA World Tower and we made you feel like at home. We offer incredible facilities, stunning apartments and dream views as well as the primary location of our property.

I personally thank you for the special words used to describe our service and the professionalism of the whole MSA World Tower front desk staff.

We hope you will be visiting Sydney very soon and have the chance to re explore the beauty of our property.

Kind Regards

Sujeet S
Senior Manager on Duty

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Reviewed May 14, 2014

I organised my best friends hens night in the city and booked 2 x 3 bedroom apartments as there where going to be 12 of us staying. Another 8 girls decided not to stay but got ready at the apartments with us. There was no problem with room and plenty of seating and space for hens games etc! The view was magnificent and the apartment was spotless upon arrival. The front desk was happy to help with anything and very friendly which is hard to find these days. The location of the World Towers is also great, very central and close to everything as the hens night activities where all over the city. Price was extremely reasonable for the quality of the apartments and will definitely be recommending for any one staying in the City! Could not say one bad word about my stay.

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with this hotel
Thank Morgan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAWorldTower, Senior Manager on Duty at Meriton Suites World Tower, Sydney, responded to this reviewResponded May 17, 2014

Dear Morgan G,
It gives us uber sense of pride to receive such high words of praise on Trip Advisor.

We are immensely happy to note that you recognized the personal touch of our associates provided in their service to you. It is our constant endeavor to exceed our guests’ expectations by anticipating their needs and surprising them pleasantly. No step is too much for us.

Meriton Serviced Apartments World Tower is centrally located and offers magnificent apartments fully equipped to make sure that all our guests will get a comfortable stay.

Thank you for rating our product and service among top quality. We look forward to welcoming you back to the hotel on your next visit soon for another wonderful stay.

Kind Regards

Sujeet S
Senior Manager on Duty

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Reviewed May 14, 2014

Good things first: great location, great views, very clean.

Negatives: staff were extremely rude. Myself and other guests were up late watching tv and a staff member accompanied by a security guard stormed into the room stating that we had 'extra visitors' and proceeded to start looking in all the rooms and waking some of the guests. When this turned out not to be true, there was no apology or similar, she just stormed out again.

I also stayed there on 25 and 26 April. As at the date of this review, I still haven't had my deposit refunded since they didn't fax (fax!) the notice to refund the deposit to Amex until 8 May and, because it is a fax it then takes 10BDs to clear. They also didn't fax it until I chased them. I also note that it wasn't like they needed to hold the deposit for damage/theft, etc, given that (1) there was none; and (2) they are refunding the whole amount.

To sum up, nice rooms and great view, but worst customer service I have ever experienced.

  • Stayed: April 2014, traveled with friends
    • Value
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Review collected in partnership with this hotel
6  Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSAWorldTower, Senior Manager on Duty at Meriton Suites World Tower, Sydney, responded to this reviewResponded May 19, 2014

Dear John E,

Thank you for your review regarding your stay at Meriton Serviced apartments World Tower.

Firstly I would like to sincerely apologies if you felt uncomfortable at any time during your recent stay. I was very disappointed to read your comments regarding the manager on duty that you had encountered on the night of Saturday/Sunday 27th of April. It is rare that I receive such negative feedback, as more than often the feedback regarding our employees and their customer service is highly praised. This kind of behavior is very out of character.

The female manager on duty who accompanied security on the floor checks Sunday early morning, has advised me that there was excessive noise coming from your apartment at approximately 02.30am. She assured me that they knocked on the door and asked to do a head count and at no time she waked up any guests. In fact they overheard you when they left the room stating unpleasant words towards her and security .

When you registered at check in you have agreed to Meriton’s Terms and Conditions and that you agree to the No Party and Excessive Noise Policy. As per the policy, which states, “Any person(s) found to be creating excessive noise, having a party in their apartment or exceeding the numbers of permitted guests, will be evicted without refund and without warning.” This was agreed by you on arrival by signing your registration card.

Upon check in, an imprint of a credit card is required to cover any additional charges that may be incurred during your stay. This is a standard procedure at all hotels and is stated in our terms and conditions.

When an imprint of the card is taken, this puts the amount taken on hold, which is then released after 5-7 working days. This will affect the available funds on that card and the release time is unfortunately a restriction placed by the banks.

Once again I do extend my sincere apologizes for the above matters and I hope you will consider us for your future stay and we will have a chance to impress you with our impeccable quality service.

Kind Regards

Sujeet S
Senior Manager on Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meriton Suites World Tower, Sydney

Address: 95 Liverpool Street, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Sydney
#6 Luxury Hotel in Sydney
#10 Business Hotel in Sydney
#19 Romantic Hotel in Sydney
Price Range: $256 - $690 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Meriton Suites World Tower, Sydney 5*
Number of rooms: 115
Official Description (provided by the hotel):
Regarded as the highest accommodation option in Sydney, the excitement will build as you catch our fast lifts up to the top 17 floors of a 77 level residential building. Be stunned as you enter into one of our 115 newly refurbished extravagant suites, all of which are up to three times bigger than the typical hotel room, and experience a new level of comfort and luxury living. Spruce up your stay and create unforgettable memories in our Penthouse Collection suites, with both Icon and Sydney suites featuring unrivaled views of the vibrant city below and beyond. Awarded Sydney’s number one choice of family accommodation and rated five stars, these fully furnished 2 and 3-bedroom suites offer large living and dining space, gourmet kitchens, plush bedding, internal laundry as well as designer bathroom amenities. With all suites featuring the added extras of a second bathroom as well as flat screen televisions, complete with a range of Foxtel channels. ... more   less 
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Also Known As:
Meriton Serviced Apartments World Tower Hotel Sydney
Meriton World Hotel
World Tower Sydney
Meriton World Sydney

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