I was very excited to take some time for myself today to have a treatment at Alysium Day Spa at the Hilton Sydney. However, my experience was nothing at all to be excited about.
Upon arrival, I had no idea where to go, as the "spa" is located in the adjacent building within a fitness club. After asking for directions, yes directions to the "spa", my excitement started to wear. I entered the fitness centre and had to sign in, walk through the gym, full of people working out and then to the back corner of what seemed like the basement to enter the "spa".
I was not impressed. White lounge covers draped over the seating, the worst selection of reading materials (out of date and stingy looking), limited space and a very un-relaxing vibe accompanied by random gym users walking by the windows of the "spa" peering in; not the experience I had in mind.
I was greeted upon arrival and asked if I would like a tea or water. I was then asked to complete some paperwork, during which the staff member at the desk decided that it was appropriate to ask another client, who was waiting, to explain her reason for checking off what sounded like an allergy to citrus fruits and oils....! This was completely un-professional and not appropriate. I could tell that the client felt uncomfortable having to explain her allergy in such an open, public space. It was very awkward.
The music playing at the spa was not at all relaxing; a lot of love songs, faster paced and really more suitable for a dinner or romantic setting.
After waiting for about 15 minutes, I finally met my therapist, who was friendly, and was shown where I would have my treatment. This would have been a much better time to be asked about the client paperwork, not out in the waiting area. There was't really a connection between client and therapist. It was just more like "here's the room, here's what I need you to do to get ready for your treatment". Then the door closed. Very basic, very disappointing.
The treatment itself was okay; not great, not bad. The room was very cold and lacked that spa feel and atmosphere; a couple of lit candles and some dim lighting doesn't really create an "oasis of well-being" or so it says on the website.
When I was finished I headed out to the front desk to be greeted by the same male staff member who plunked a glass of water on the desk in front of me and asked how my treatment was. As I was offering my reply, he interrupted me and wanted to inform me about payment options. Again, not a very "spa" like experience; more like "thanks for coming, pay us and here's the way out".
My overall experience today does not make me want to return or suggest this spa to friends, co-workers, family or visitors. For a "spa" that boasts phrases such as "our focus is on your overall wellbeing", " enjoy the many touches of luxury designed to help you fully unwind" and "the finest therapeutic treatments and products all designed with the individual in mind" it is definitely not living up to what it claims to be.
According to Greek Mythology "Elysium" (correct spelling) is a Paradise; something far from what I experienced today.
This is a business that claims it's name means the "place where the Gods Go To Rest", but it is really nothing more than a want-to-be spa that lacks professionalism, a relaxing atmosphere and it's client's best interests in mind.
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