We bought our daughter a halloween themed cup cake cooking course for her 11th birthday. My daughter was so excited but on the day when we went they had cancelled the course without bothering to inform us. We then left several messages but no-one ever replied and I was never reimbursed the $200 we had paid. Our daughter was left in tears of disappointment. The only thing that saved the situation was the kind shop assistant trying to make it up to my daughter by giving her some cupcakes as a consolation. However the new owners (the business was recently taken over) have never bothered to contact at all. The worst customer experience I have ever had.
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