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“Clean and Empty”

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Meriton Suites Zetland
Ranked #10 of 178 Hotels in Sydney
Certificate of Excellence
Melbourne, Australia
Level 6 Contributor
258 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
“Clean and Empty”
Reviewed January 27, 2013

This place is very new, and so is the surrounding suburb. There are virtually no shops nearby and there is no in-room minibar either.
Although the apartment looks nice and new there were plenty of hidden issues. The dishwasher leaked, The in room iron does not use water so it does a poor job. Bedside lamps were missing, the bathroom drain was loose, cupboard door would not close etc etc. Lots of little problems. The floors in the foyer were so highly polished you slip with every step, and the pavers outside also.
The fire alarm went off at 6.00am , it has happened to me twice while staying there.
It will probably improve with time, but at this point I would not recommend it.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Globalcrtique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbell Street M, Manager at Meriton Suites Zetland, responded to this review, January 30, 2013
Dear citytraveller-db8,

Yes we are still very new and the suburb is developing quickly. The nearest shops are at Dank street Plaza and are only a 5min drive or 20min walk away. I have noted all of your comments and I am following up on these. You also mentioned that you would not recommend us at this point but please give as time and I am sure you will have a more satisfied stay.
We would love to welcome you back in the near future and hopefully we can change your mind about us!

Kind regards,
Belinda L Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (696)
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English first
Melbourne, Victoria, Australia
1 review
Reviewed January 26, 2013

Stayed for 2 nights with friends and had a lovely experience (except an incident of fire alarm in the early morning hours) Very friendly front desk staff and did their best to provide us early check-in as we asked for. Clean and well maintained furniture, kitchen cutlery and washroom facilities. Next door heavy highway traffic is not a worry with double glazed glass doors. Would recommend anytime and look forward to stay for my next visit.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meenu V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbell Street M, Manager at Meriton Suites Zetland, responded to this review, January 30, 2013
Dear Meenu,

The early morning wakeup call with the fire alarm I have to say is not really the way I would like to wake up either. For this we are sincerely sorry. We have since rectified the alarm & everything is working fine.
It is nice to read that you enjoyed your stay and will be back for another visit. Great news!

Kind regards,
Belinda L Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 26, 2013

Enjoyable apartment to stay. We had friendly staff and the apartments were more than well equiped. Building still in progress but this did not hinder our stay. Good for families, buses a 5 min walk away and has a Thai and Italian restaurant 5 minute walk away. Will be perfect when pool is finished. I will stay here again and am happy to recommend this place.

Room Tip: Stayed in apartment 224
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gdimitriou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbell Street M, Manager at Meriton Suites Zetland, responded to this review, January 30, 2013
Dear gdimitrious,

We so glad you enjoyed your stay with us at Meriton Zetland. We are working really hard & the building should be complete by early April. Zetland is a really affordable for families and now that the pool is open I am sure it will be that much more.
Our team is a small one at the desk but the customer service that they provide is fantastic and I will be sure to pass on your comments to them.
I thank you for recommending us to your family & friends.

Kind regards,
Belinda L Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 6 Contributor
97 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 17, 2013

Fast check in, new hotel, not a place to stay if you want to be in the city every day, rooms were a good size, our room had dirt on the couches and on the kitchen chairs, not as clean as they could be. rooms look like they were finished off in a hurry with grout hand prints on trimmings and not wiped around tiles, paint where it shouldn't be etc. overall it was still a pleasant stay as we have previously stayed at other meritons.

Room Tip: Some 2 bed apartments are double story so depending on your needs it might be more roomey
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 50opd2j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbell Street M, Manager at Meriton Suites Zetland, responded to this review, January 22, 2013
Dear 50opd2j,

Thank you for your review and your comments about the apartments being a great size. Your comments about the cleanliness of the apartment did disturb me though. I have since taken these issues up with the Housekeeping manager and we have been through the apartment and we have fixed up the issues you have raised.
Zetland is a pleasant place to stay and I hope that this has not tarnished your view as Meriton as a company. We hope to welcome you back very soon.

Kind regards,
Belinda L Hotel Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
77 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 16, 2013

Booked a studio and was very satisfied. Bed was comfortable and the living area had all that you required from a serviced apartment. It is virtually brand new and the tradesmen are still on site finishing off other apartments. Staff were friendly and helpful (traced a lost soft toy successfully that had been mixed with the sheets). Was concerned about being next to the highway (Eastern Distributor) but the insulation and double glazing is fantastic. You couldn't hear a thing and I am very fussy about noise in a hotel room!

You have to pay AUD25 per day for parking, which I found expensive but nornal for Sydney! There is street parking but it is limited and subject to time restictions during the day. You need a car for this location.

Be careful to book the right apartment! I thought we had booked Waterloo which to me is a better location. It's only 1 km away, but closer to shops and public transport.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CraigandSculli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbell Street M, Manager at Meriton Suites Zetland, responded to this review, January 17, 2013
Dear Craigandsculli,

Thank you for such a great review. The studio living is very comfortable at Zetland. It is great to read that you found the staff to be friendly and helpful and that the little soft toy was found successfully.
The street noise is not a worry for our guests as we do have double glazing so a good nights sleep is guaranteed.
We hope to welcome you back very soon.
Kind regards,
Belinda L Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alice Springs, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 11, 2013

Stayed here for New Years Eve and had a great experience. The price was very affordable from other places I had looked at. The beds where very comfortable and the apartments really made you feel at home. I would recommend the Meriton Serviced Apartments to anybody that is looking for a quality place to stay. The only down side to this complex was lack of a swimming pool and fitness center. You would have to go to one of the other complexes in order to use them.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrNate316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbell Street M, Manager at Meriton Suites Zetland, responded to this review, January 17, 2013
Dear MrNate316,

It was great to read that we played a part in your great experience on New Years Eve.
Meriton Zetland is becoming a home away from home as each stage opens. The swimming pool and fitness centre will be opening within a week so that will benefit most guests.
Hopefully we will welcome you back in the near future to use these new facilities.

Kind regards
Belinda L Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bathurst, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 6, 2013

We checked in to the appartment to find the kitchen had food left in the cupboard - the bench in the kitchen had not been wiped - there were crumbs and spills all over it - the kitchen floor was filthy- the oven door and a large food spill down the front of it. We complained to reception who offered to get the cleaners to come up but as it was already late and we had unpacked we decided to go out and eat. However when we went to have a shower the bathroom was also not cleaned - there were long black hairs all in the shower which could not have gone unnoticed if a cleaner had gone into the shower. We went out onto the balcony which we paid extra for and the garden was littered with a mountain of wet cigarette butts which absolutely stunk -

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Jan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campbell Street M, Manager at Meriton Suites Zetland, responded to this review, January 9, 2013
Dear Jan W,
Thank you for choosing to stay with us a Meriton Zetland and thank you for your review. I am truly disappointed that you did not enjoy your stay with us. I would still like to discuss your concerns in more detail. If you could contact us via 'tripadvisor@meriton.net.au' this would be appreciated.
Kind Regards, Belinda L Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meriton Suites Zetland

Property: Meriton Suites Zetland
Address: 8 Defries Avenue | Zetland, Sydney, New South Wales 2017, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 178 Hotels in Sydney
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Meriton Suites Zetland 4.5*
Number of rooms: 334
Official Description (provided by the hotel):
Be invited into the vibrant inner-city suburb of Zetland by our friendly porter assistance and experience superior service 24 hours a day with our professional and hospitable Guest Services team. Boasting 334 oversized and spacious suites, we promise all the comforts of home while at the same time showcasing resort style facilities here at Meriton Suites Zetland. Our range of Classic Studios to Modern Suites with 1, 2 and 3 bedrooms are fitted with comfy, plush bedding with deluxe linen, guaranteeing the perfect night's sleep while our luxurious, beautifully scented bathroom amenities will leave you feeling pampered. Featuring well-appointed kitchens and internal laundries, a reflection of the better quality priority of our Meriton Suites brand, our guests are able to take absolute comfort throughout their stay with us. Take it all in as you open the balcony doors of your suite, enjoy the fresh breeze and appreciate the inner city suburban atmosphere surrounding you. A swim in the heated 20 metre lap pool will have you energised after your flight, unwind in the spa and sauna or keep up your fitness routine in the state of the art fitness centre, complimentary and exclusive for our in-house guests. Come home from a day out to a freshly serviced suite, with our housekeeping team working daily to provide luxury cleaning for your comfort. Take some time out and browse the net with our complimentary high speed Wi-Fi connection, accessible from all parts of our hotel, including your suite. Strategically positioned 3.5 kilometres away from Sydney Airport and 4 kilometres from Sydney's CBD, Zetland is undergoing an urban renewal in the construction of modern retail, business and residential developments, making us the perfect place for all travellers looking for a convenient location. The newly established East Village shopping centre is only a couple of minutes' walk away, fitted with supermarkets, specialty retail and eateries to cater to all tastes. Neighbouring suburbs of Waterloo and Surry Hills offer popular inner city dining and trendy cafes while our location only moments from Green Square station and bus stops can transport our guests to the sights and wonders of Sydney in an instant. To discover the local area, our guests will love our positioning in between two of Sydney's finest golf courses - the Australian Golf Club and Moore Park Golf Club. Only a stone's throw away is the historic Sydney Cricket Ground, Allianz Stadium and Royal Randwick Racecourse. The Centennial Parklands will be the perfect setting for a daily run or walk, where travellers can be encapsulated by its beautiful surrounds, lush grassy areas and a magical water fountain or for a designer fashion shopping experience, Paddington and Surry Hills provides ample choices along their boutique scattered streets. Be whisked away to an exciting urban locale and stay with us at Meriton Suites Zetland, where you will find better comfort and better value in our luxury suites. ... more   less 
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