We stayed here on a Saturday night purely based on it's location which was handy for Sydney city.
On arrival Gary at front of house was probably the most rude receptionist I have ever encountered. He was unhelpful, sarcastic and rude to both me, my partner, and another group of girls checking in at the same time. Checking out was also a nightmare and after asking to pay cash for parking the receptionist continued to put it on my credit card without me knowing until it was too late.
Whatever you do, don't drive and park here - the car park was potentially one of the most stressful events of my life and is the tightness and most ridiculous car park I ever been in!! Also, you have to pay which was not stated in the parking info when we booked.
All in all the room was pretty good. Up to date, clean and comfortable. Once we walked in we thought what a cool set up having the indoor pool and spa situated in the middle of all the units. Not good at 8 in the morning when you are awoken by screaming kids after a big night out. The walls in the unit were also paper thin - could hear people next door and other unit's showers in use.
I would not return mostly because of the rude experience we had - especially considering they pride themselves on "customer service" as is sprawled across the wall in the lobby. In addition to that, it wasn't the best value but in their defence accommodation in Sydney isn't exactly cheap.
And Gary if you read this - please put a smile on your dial or seek some other employment because clearly you should not be working in customer service.
- Official Description (provided by the hotel):
- The newly refurbished Abey Hotel in Sydney’s Surry Hills is proof that luxury needn’t come with a hefty price tag.Belying its modest costs, each room’s modern, comfortable decor is enhanced with a range of features including high speed internet access, complimentary tea and coffee making facilities, fridge, iPod docking station, in room safes and flat screen TV.In addition to the room features, the hotel itself boasts 24 hour reception and room service, a heated indoor pool and spa, automated self check-in and undercover, secure parking.With 56 rooms available in either Twin Double or Twin Single Bedding configurations, The Abey Hotel is the smart choice for those who recognise that quality needn’t cost an arm and a leg. ... more less
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