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“If you get sold Express room for Cambridge Hotel what your really getting is Abey Hotel”
Review of Abey Hotel

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Abey Hotel
Ranked #117 of 178 Hotels in Sydney
Reviewed March 12, 2013

Room is pokey and hot as air con unit is just an air recycler and dark as overshadowed from apartments over the road mind u if yr a peeping tom u will enjoy watching the girl walk around topless on a morning lol! We ended up staying here due to false selling by our travel agents in the brochure it said Cambridge Hotel Superior rooms when we got there we found theyd booked us in the express room which is technically the Abey Hotel and is 2 floor extension to Cambridge hotel which is like a motel and doesnt have any balconies, the only plus point is the swimming pool is warm and usually empty, only 1 lift to serve the 2 floor building which u will stand there forever at check out time and whatever u do dont use the stairs as its the fire escape once u go through the door theres no way of getting back in and u will be greated with cockroaches and collapsed ceilings.

Room Tip: Dont book the express room at Cambridge hotel as you will get the Abey hotel
  • Stayed: February 2013, traveled with family
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Thank Clairea1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbeySydney, General Manager at Abey Hotel, responded to this reviewResponded March 18, 2013

Dear Clairea1978,
Thank you for your recent stay at the Abey Hotel and for sharing your review with us.
I regret to hear that your stay at the Abey Hotel did not live up to your expectations.
We apologise for any inconvenience this may have caused, and we have taken all your comments on board. This has been brought up at our manager meeting, and we would like to thank you for bringing this to our attention.
We hope that we will be able to welcome you back, and reinstate the hotel back to your good favour.
Warm regards,
Steven Gargano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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76 - 82 of 100 reviews

Reviewed March 4, 2013 via mobile

I stayed at the Abey Hotel with 3 friends for the Mardi Gras weekend -- great location!!
We had a twin double room & it was a decent size. The bathroom was neat & tidy & had everything we needed.
There's a spa & heated pool on the 2nd level which is nice to relax in -- it creates a real echo through the hotel though!! If you want a super quiet hotel experience, Abey isn't for you. But we didn't mind too much at all -- we enjoyed our stay.
And Lorraine at reception was so lovely!!!!! :)

  • Stayed: March 2013
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Thank MissKris1709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbeySydney, General Manager at Abey Hotel, responded to this reviewResponded March 6, 2013

Dear MissKris1709,

Thank you very much for your recent stay at the Abey Hotel, and thank you for sharing your review with us on Tripadvisor.

It’s great to hear that you enjoyed you stay with us and that the location and hotel were to your satisfaction. I am so pleased to hear that the friendly staff made a positive impression on you, and Lorraine was very happy to receive your recommendation.

Once again, thank you very much for sharing your feedback with us and we look forward to welcoming you back to the Abey Hotel again soon.

Warm regards

Steven Gargano

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

I found this hotel online at the last moment when our initial accomodation fell through for a weekend visit to Sydney....... All i can say is that everything happens for a reason...
This hotel is quaint and awesome. Located only 2 blocks away from Oxford street we didnt even really have a need for the car we had hired. The staff were welcoming and friendly. The room was spacious and clean and well kept. The pool was right outside our door which made for a pleasurable dip both mornings.
I can highly recomend this hotel for any stay.

  • Stayed: February 2013, traveled with friends
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1  Thank Leigh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbeySydney, General Manager at Abey Hotel, responded to this reviewResponded March 6, 2013

Dear Leigh M,
Thank you much for your recent stay at the Abey Hotel and thank you very much for taking your time to share your great feedback with us.
I am delighted to hear that the hotel lived up to your expectations in many ways and that you would recommend the Abey Hotel. Your feedback is highly appreciated.
It is great to hear that you enjoyed the hotel, the location, and the friendly staff, it is also pleasing to hear that the facilities, spaciousness and cleanliness lived up to your expectations.
Once again, thank you very much for your feedback and we look forward to welcoming you back to the Abey Hotel again in the near future.
Warm regards
Steven Gargano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2013

This was really our only "affordable" option for New Years in Sydney. The hotel was fair, felt like a dorm room to me. We traveled as a family of 5 so we had to get two separate rooms. The idea of a pool-view room sounded good at first, but I would say request the tower rooms instead, as the strong smell of chlorine permeated through the walls and you could hear guests splashing around early in the morning. The elevator situation was horrible as there were no stairs even from floors 1 through 3. The staff did their best to be accommodating, but the facilities were just not that special to begin with. The bathroom was not very clean and the shower curtains were just downright disgusting. I had the feeling that the carpets had not been cleaned in ages. Don't fall for the breakfast deal as it was abysmal. You might as well head to a coffee shop on Oxford Street for a much better spread. We were able to use left luggage facilities while we toured Australia and that worked out well. Our return stay did have snag as we checked in at 10pm on our return and our room was not ready. We had to wait for front desk staff to clean up the room himself as housekeeping had left for the day. They made up for the delay with free coffee vouchers and free wifi. We also put on the top floor which did afford us a lovely view of the city. The rest of my family did not fair as well as they had a 2nd floor pool-view room and had no windows in their very stuffy room. Like I said, this hotel was fair. Not sure if I want to stay here again or just stretch my budget a bit to get a more comfortable stay elsewhere.

Room Tip: Ask for a tower room. Stay away from pool-view rooms.
  • Stayed: January 2013, traveled with family
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1  Thank hashbrowny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbeySydney, General Manager at Abey Hotel, responded to this reviewResponded January 24, 2013

Dear hashbrowny,
Thank you very much for your recent stay at the Abey Hotel and thank you for taking your time to share your feedback with us.
I am sorry to hear that your experience with us did not meet your expectations and that you reviewed the hotel as ‘fair’.
We take pride in our reputation with excellent customer service and we are therefore very disappointed that you experienced a series of unsatisfactory issues.
I am glad that the front desk staff did everything they could to accommodate you as best as possible, and I hope that this shows how seriously we take guest service. Unfortunately a mistake occurred on the day of your check-in where there was a miscommunication between our internal maintenance team and the external team and this caused the problem of not having the room ready upon check-in. We deeply apologise for this and hope that this experience will not prevent you from returning to the Hotel.
We are very thankful that you took a moment to share your experience with us as we value guest comments highly so we can continuously work on feedback and better ourselves.
We look forward to your return to the Cambridge Hotel.
Warm regards
Steven Gargano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2012

I stayed 3 days with my family for sydney city tour on 4 beds room. The room has enough space for 3 adults and 3 month old baby.

When I went to hotel using airport shuttle, the driver actually did not know this hotel name, but he knew Cambridge hotel. It was lucky I knew the other hotel name which is same hotel, bit tricky.

We used Museum train station frequently, and it take about 10~15 min for walking.

The room was not very fantastic, but still reasonable with this price and location. Room service was not bad (Staffs were made room daily). If you want to refill the milk or coffee, need to ask on the reception(maybe my case only).

Room Tip: This hotel use 1-3 level of building and have a pool on level 2, so if you do not want noisy sound f...
  • Stayed: December 2012, traveled with family
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1  Thank mas2100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbeySydney, General Manager at Abey Hotel, responded to this reviewResponded January 3, 2013

Dear mas2100,
Thank you for taking your time to share your feedback with us.
It is great to hear that you enjoyed your stay at the hotel, the spaciousness of the room and the location of the hotel. I am also pleased to hear that you found the hotel provided fair budget for a family room.
Please accept our apologies for any inconvenience caused by the new hotel brand name Abey Hotel, and hope that this will not deter you from returning to stay with us again.
Once again, thank you very much for your feedback, we hope you had a wonderful festive season and we look forward to welcoming you back to the hotel again soon.
Warm regards,
Steven Gargano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2012

We are a family of four with two kids aged 7 and 9. We stayed at Abey Hotel for a short vacation in a room on the second floor facing the main road. The room was clean, well kept and spacious enough. The bathroom seemed to be recently renovated and, after the trip, we particularly liked the generous size and the functionality of the shower. The location of Abey Hotel is just perfect if you are travelling with kids. It's only a 10 minute walk to the Museum underground station, where you can easily reach all the main city attractions. The Football Stadium is not far either, and we took the chance to catch a bus and watch a game. In Surry Hills there are many nice restaurants (especially in Crown Street), which are also at walking distance. The noise coming from the road during the night is the one you normally expect in big cities, but it won't take long to fall asleep if you have wandered the whole day in Sydney with kids. The staff was welcoming, friendly and helpful. I would recommend Abey Hotel to my friends.

  • Stayed: November 2012, traveled with family
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2  Thank Marco P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbeySydney, General Manager at Abey Hotel, responded to this reviewResponded November 29, 2012

Dear Marco P,
Thank you very much for your recent stay at the Abey Hotel. I would also like to thank you for taking your time to share your great feedback with us.
I am very pleased to hear that you enjoyed your stay and that the friendly staff lived up to your expectations.
I am delighted to hear that you found the location perfect for your vacation and that you would recommend the Abey hotel.
Once again, thank you very much for your feedback and we will look very much forward to welcoming you back to the hotel again soon.
Warm regards
Steven Gargano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2012

stayed here for one night before going to coldplay concert. 2 double beds turned out to be one in a room and a sofa bed that sank dreadfully in the middle and the pillows were soft and probably past their useful time. no water in fridge, order for room service seemed too much for reception to cope with. room was directly above entrance to hotel and as such was extremely noisy, even with doors shut and curtains drawn, curtain in bedroom doesnt cover end of window so light shone in there all night. some of the reception staff were extremely arrogant and condescending. car park was an absolute nightmare - hard to navigate around in such tight circumstances and dont bother trying to park in there if you have a large car, our small sedan struggled to get around in there and to find a suitable parking spot to fit into.

Room Tip: perhaps try the "cambridge" part of the complex - abey the poor relation!
  • Stayed: November 2012, traveled with friends
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3  Thank Kerrie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbeySydney, General Manager at Abey Hotel, responded to this reviewResponded November 22, 2012

Dear Kerrie Y,

Thank you for your recent stay at the Cambridge Hotel and for taking the time to share your feedback with us. I'm sorry to learn that your experience with us did not meet your expectations.

All the issues you experienced have been investigated, and measures have been taken to make good use of your feedback. All department heads, including the housekeeping manager, the maintenance manager, front desk manager have been involved in this process.

I am pleased to inform you that next week, there will be a compulsory full day staff training where many issues will be touched upon. Over the past few months all staff have made extra efforts to exceed guest expectations in the process of refurbishment, and we are now excited to be able to open up a new hotel and a new restaurant and the retraining and motivation is key to accomplishing this goal.

I do hope that this isolated experience will not prevent you from visiting us again so that we may reinstate the hotel back to your good favour and demonstrate the warm welcome and exceptional facilities the Hotel is known for.

I hope you give us an opportunity to be of service to you again.

We look forward to welcoming you back to the Hotel.

Warm regards
Steven Gargano
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Abey Hotel

Address: 208 Riley Street, Surry Hills, Sydney, New South Wales 2010, Australia
Location: Australia > New South Wales > Sydney > Surry Hills
Amenities:
Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #117 of 178 Hotels in Sydney
Price Range: $101 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Abey Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
The newly refurbished Abey Hotel in Sydney’s Surry Hills is proof that luxury needn’t come with a hefty price tag.Belying its modest costs, each room’s modern, comfortable decor is enhanced with a range of features including high speed internet access, complimentary tea and coffee making facilities, fridge, iPod docking station, in room safes and flat screen TV.In addition to the room features, the hotel itself boasts 24 hour reception and room service, a heated indoor pool and spa, automated self check-in and undercover, secure parking.With 56 rooms available in either Twin Double or Twin Single Bedding configurations, The Abey Hotel is the smart choice for those who recognise that quality needn’t cost an arm and a leg. ... more   less 
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