I booked this hotel for an overnight stay with friends in Sydney. Arrived at 8pm and looks amazing from the front. Was greeted at reception by a lady with an accent who preceded to take my details for the booking and so forth. Then as she handed over the key I was told the room that had been booked on wotif.com was not available.
Surely we could of been rang and told this before hand.
We had booked a 44sq.m room with a kitchenette and was give a 15sq.m room without one.
Then the attitude started. I was told that I am lucky to have a room as they were booked out and I should be grateful.
I wasn't offered a refund or a reduction on the rate.
The I was told a manager would contact me, and still nothing.
The room was ok, but it was tiny and to pay over $ 300 for something that was advertised online for under $ 200 was a disgrace.
We chose this hotel because the reviews were great but we found the service from the young European staff to be very condescending and poor.
Really was very disappointed.
I don't leave many reviews on tripadvisor but this compelled me to do so.,
- Official Description (provided by the hotel):
- The Vulcan Hotel Sydney is a stylishly renovated heritage listed hotel; the ultimate city retreat. The Vulcan Hotel Sydney features 46 well appointed ensuite rooms that cater for travellers who not only appreciate its quality accommodation but also its personal service and charm. The Vulcan Hotel Sydney is centrally located a few minutes walk away from the heart of Sydney's famous Darling Harbour and within short walking distance to Chinatown, Broadway, and the Universities. A quick walk to the monorail or train station and you are in the heart of Sydney City within 10 minutes. The property is also a completely non-smoking establishment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Priceline, Orbitz, Agoda, Hotwire, getaroom.com, HotelQuickly, TripOnline SA and Cancelon so you can book your Vulcan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Vulcan Hotel Sydney