That was the response from the front desk when we informed them that we has seen two cockroaches during our 3 night stay.
We booked the room on the top floor with the view for $2 more per night and unfortunately checked trip advisor after which warned of others experiencing this issue in the very same room we stayed. We decided to risk it and thought we might be okay if we brought no food or drink into the room....the second day we saw one. And after a cautious sleep, the next day, we saw another.
So, I politely informed the front desk, not asking for a refund or even making a huge fuss. And what was truly sad, despite the previously mentioned response, was the fact that we received no apology. What a shame of a way to handle the situation. In no other city we stayed in Australia, NZ or Europe during our 2 months of travels, did we see one cockroach.
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