Me and my partner decided to treat ourselves to a special Christmas break at this so-called '5 star' hotel. Unfortunately, our experience was less than '5 star' and we didn't even make it through one night before we checked out.
The room itself was fairly sizeable but felt tired and lacked any real 'wow factor'. However, the bathroom was decent enough with an impressively deep bath. As we explored the rest of the room, we discovered a small, dated tv hidden inside a bulky wardrobe unit to the side of the bed. This meant if we wanted to watch it, we'd have to crook our necks to the side. As we were there for the whole weekend, it wasn't something we wanted to put up with. For a 5 star hotel, we expected a modern tv to be sensibly positioned toward the front of the bed! Not too much to ask really?
We went to reception and raised the issue with one of the staff who informed us that all of the rooms were set up this way and the only alternative was a disabled room. We checked this out but it was hardly an improvement plus it felt too clinical and very cold.
Subsequently the staff offered us a 1 bed suite but were told that we could only have it if we paid an upgrade fee of an extra $70 per night - on top of what we were paying already! An extra $70 just to have a decent tv in front of a bed????? We didn't think we were asking too much but they would not waive the upgrade fee and only offered to decrease the fee to $50 per night. We certainly didn't think it was worth the hassle and the extra fee. That was the best they can do apparently.........
As this was a special weekend for us both and we had high expectations for this '5-star- hotel we decided to check out and check into the Hilton which was down the road. If you can, do go to the Hilton as the service was amazing there! We got a free upgrade to a deluxe room as soon as we walked in and not to mention they have an LCD tv positioned in front of the bed. Result!
- Official Description (provided by the hotel):
- As one of the Sydney's well kept secrets, Amora Hotel Jamison is quite simply the place to be. Whether you are staying in one of our Newly Refurbished Deluxe Rooms or Suites, attending a Conference or Gala Dinner, unwinding at Amora Day Spa, enjoying Spanish cuisine in CHARR Restaurant or indulging in our Afternoon Tea in GALLERY Lounge Bar, you will experience genuine traditional personalised service. Superbly located above Wynyard Station between George and York Street, within walking distance to all major iconic attractions, Amora Hotel Jamison is renowned for spacious and elegance. ... more less
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