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“Good but?”

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Metro Aspire Hotel Sydney
Ranked #77 of 175 Hotels in Sydney
Armidale
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Good but?”
Reviewed April 30, 2013

This hotel is in a good location, walking distance to the city but in a quiet street. My room was spacious and had a nice view over Glebe. I have one quibble and that is that the air-conditioning did not seem to be capable of adjustment and it was cold in the room. This would have been ok except there was no spare blanket so my sleep was a bit interrupted.

Room Tip: Stay on the top floor on the western (Glebe) side
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky R, Manager at Metro Aspire Hotel Sydney, responded to this review, May 6, 2013
Dear Guest,

Thank you for taking the time to provide valuable feedback regarding your recent stay at the Aspire Hotel Sydney. It is through such feedback that we can isolate issues and areas in need of attention.
I am pleased that you enjoyed the location of our hotel and could walk around the CBD area during your stay.

In regards to the extra blankets in the rooms please be assured I have passed your feedback to the Executive Housekeeper to follow up on this incident and verify the condition of the room.

The Hotel has a program in place which focuses on improvements being made to our highly used rooms to ensure it is well maintained and looked after as per our three and a half star standards.
This is obviously not up to the standard that I expect. Please do accept my sincere apology for the inconvenience and disappointment caused during your stay.
I would really appreciate it if you could contact me, if your feel inclined to do so. I would like to get some more information so I can make sure that this does not happen again, plus I also would like the opportunity to formally apologize.

Thank you again for the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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573 reviews from our community

Traveler rating
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    65
    38
See reviews for
119
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Maili, Hawaii, United States
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 17, 2013

We got robbed here and so did some one else. i had my laptop stolen and the hotel didn't want to pay more than $100 even though its possible that the robbers were helped by staff as I was on the third floor.
I was actully enjoying being there before that happened as it was cheap and a good central location

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Brandon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Sydney hotels

nsw
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 16, 2013

We have stayed at this motel on several ocassions.Rooms are clean very spacious and quiet at all times.Short walk to sydneys attractions. Bus stop 100m from motel. Budget price for the area.Will be staying there again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank funnytime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky R, Manager at Metro Aspire Hotel Sydney, responded to this review, May 6, 2013
Dear Valued Guest,

Thank you for taking the time to review your recent stay at Aspire Hotel Sydney. We were delighted to read your positive comments about your experience with us.

I will share your comments about the cleanliness of the room with our Housekeeping staff; it is always good to pass on positive feedback.

Thank you again for taking the time and effort to leave a review of our hotel.

We look forward to welcoming you back to the Aspire Hotel Sydney !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 14, 2013

We stayed at this hotel for two nights prior to a cruise. The hotel is of an acceptable standard and the location is great ,handy to light rail, monorail bus and train. For a short stopover or as a base to see Sydney you could do a lot worse.Many attractions are close by, Darling harbour , Star City, Chinatown and more.Iwould have no hesitation using this property again,it depends on your personal needs,you get what you pay for.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AussietourerPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky R, Manager at Metro Aspire Hotel Sydney, responded to this review, May 6, 2013
Dear Guest,

Thank you for taking the time to provide valuable feedback regarding your recent stay at the Aspire Hotel Sydney. It is through such feedback that we can isolate issues and focus on areas in need of attention.
I am pleased that you enjoyed the location of our hotel and could walk around the CBD area during your stay.

Thank you again for taking the time and effort to leave a review of our hotel.

We look forward to welcoming you back on your next visit to Sydney!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 4, 2013

Had a lovely stay at the hotel but everytime we got directions from their staff we were sent in the wrong direction on told to get on the wrong public transport.

Hotel rooms were clean and very spacious. Staff were very nice and helpful.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pittypat2503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky R, Manager at Metro Aspire Hotel Sydney, responded to this review, April 10, 2013
Dear Pittypat2503,

Thank you for taking the time to provide valuable feedback regarding your recent stay at the Aspire Hotel Sydney. It is through such feedback that we can isolate issues and areas in need of attention.

Upon reading your review I was concerned to learn of your comment in regards to the wrong direction . Please be assured I have passed your comments to the Front Office Manager to ensure they are well maintained with relevant information and guest must be looked after.

I do apologise for any disappointment this matter may have caused you and thank you for bringing them to our attention.

I hope to have the opportunity to welcome you back to the Aspire Hotel Sydney and show you our true service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nambour, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 30, 2013

We stayed 4 nights and whilst the rooms are dated, they are larger than average and all facilities were clean. Queen bed was very good. Staff were obliging. Was nice to have a balcony and being able to open an outside door and get fresh air was a bonus when compared to other more modern hotels. The carpark facility under the building was also a bonus - not offered by many other CBD hotels. We considered it to be a great quiet location and good value for the price we paid and was much cheaper than most of the competitors. Would definitely go there again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Boots255093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky R, Manager at Metro Aspire Hotel Sydney, responded to this review, April 10, 2013
Dear Guest,

Thank you for taking the time to review your recent stay at Aspire Hotel Sydney. We were delighted to read your positive comments about your experience with us.

I will share your comments about the cleanliness of the room with our Housekeeping staff, it is always good to pass on positive feedback.

Most of our rooms at the hotel have balcony Car parking spaces are available and guaranteed for the hotel guest.

Thank you again for taking the time and effort to leave a review of our hotel.

We look forward to welcoming you back on your next visit to Sydney!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
108 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed March 30, 2013

Pros: great location. Ten minute walk to Chinatown, fifteen to Darling Harbor. Walk out the door and there is a nice quite corner coffee shop.

Cons: pretty much everything else. Frankly, it's filthy. Could see mold outlines where people had been leaning up against wooden headboard. Bathroom towels stank so bad I preferred to dry off using yesterday's t-shirt. Everything is run down - shower tap wouldn't turn off, mattresses of goodness knows what vintage. I didn't see any bugs, but am sure there were plenty.

If you can get a crazy cheap deal, and just want a place to lay your head (preferably in a protective plastic covering) go for it. Otherwise, this place isn't cheap at any price.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 38Thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricky R, Manager at Metro Aspire Hotel Sydney, responded to this review, April 10, 2013
Dear Guest,

Thank you for taking the time to provide valuable feedback regarding your recent stay at the Aspire Hotel Sydney. It is through such feedback that we can isolate issues and areas in need of attention.
I am pleased that you enjoyed the location of our hotel and could walk around the CBD area during your stay.

I was also concerned to learn of the room overall condition. This is definitely unacceptable and does not reflect our cleaning standards, Please be assured I have passed your feedback to the Executive Housekeeper to follow up on this incident and verify the condition of the room.

The Hotel has a program in place which focuses on improvements being made to our highly used rooms to ensure it is well maintained and looked after as per our three and a half star standards.
This is obviously not up to the standard that i expect. Please do accept my sincere apology for the inconvenience and disappointment caused during your stay.
I would really appreciate it if you could contact me,if your feel inclined to do so. I would like to get some more information so i can make sure that this does not happen again,plus I also would like the opportunity to formally apologize.

Thank you again for the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Metro Aspire Hotel Sydney

Property: Metro Aspire Hotel Sydney
Address: 383-389 Bulwara Rd, Sydney, New South Wales 2007, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #77 of 175 Hotels in Sydney
Price Range (Based on Average Rates): $
Hotel Class:4 star — Metro Aspire Hotel Sydney 4*
Number of rooms: 96
Official Description (provided by the hotel):
Metro Aspire Hotel Sydney has recently (Dec 2016) completed a full refurbishment of the property including brand new guest rooms, restaurant, lobby, bar and function rooms. Metro Aspire Hotel Sydney is conveniently located in a quiet street adjacent to Darling Harbour. Our 96 rooms offer spacious, comfortable and contemporary accommodation, some with excellent city views and open air balconies. Car parking, internet access & breakfast also available. See the best Sydney has to offer, with Darling Harbour, ICC Sydney, Star Casino, China Town, Paddy's Markets and Sydney's CBD all within easy walking distance of the hotel. ... more   less 
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