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Sofitel Sydney Wentworth
Ranked #56 of 175 Hotels in Sydney
Certificate of Excellence
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5,418 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (731)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Canberra, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 11, 2014

We were looked after very we'll the minute we stepped in.
Amenities in the hotel were fantastic.
Excellent location - you are close to everything - whether you'd like to go shopping or see the sights.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Shirley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this review, April 30, 2014
Bonjour,

It was wonderful to read your feedback regarding your Sofitel experience and I thank you for taking the time to write. I am delighted that you and your wife enjoyed your stay, our product and service.
We hope to have the opportunity to have you stay again at Sofitel Sydney Wentworth.

Kindest Regards,

Sam Panetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 10, 2014

Just checked in, the room is reminsent of a motel room complete with instant coffee. This is disappointing for a five star accor property. Everybody is saying bonjour where is the chic?
I am part of the accor club and feel this is a dissapointment

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cairsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this review, April 30, 2014
Bonjour,

Thank you for your feedback in regards to your recent stay at the hotel. I would like to sincerely apologize for your comment to our standard greeting of "Bonjour". This is part of our tradition and standards to great our guests because our hotel is a French hotel. It is also our sign of respect for our brand.

I respect your comment and will certainly take this constructively although this is part of our brand as a Sofitel to welcome our guests.

Thank you for your feedback. We look forward to your next stay.

Kindest Regards,

Sam Panetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 10, 2014

Unlike their Rio de Janiero counterpart, this Sofitel excels at service. Faultless from beginning to end. Friendly staff who listen, respond and get it right first time.

Set up very well for business travellers.

Easy check in, looked after my bags which were later delivered to my room with no hassle. Very easy check out.

Lovely spacious room, good amenities, gorgeous comfy bed (mattress possibly a bit too soft for me) and pillows, good desk and recharge points. Wifi worked well.

Bathroom good, bath a bit small, but OK.

Not much storage space if you are there for more than 2 nights, otherwise fine.

Breakfast was excellent and lots of choice. A bit pricey if you have to pay full rate: cheaper alternatives in the neighbourhood.

Not the best location in terms of views or public transport, but easy walking distance to George St, Bridge St and Martin St business locations.

Improvements:
Would have liked to have known that there was no pool :-( and about the gym especially the yoga classes, which sound awesome.
An explanation of the hotel facilities on check in would have been good (location of dining room, gym etc.)

Overall, great and I would stay there again.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spikethecat17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this review, April 30, 2014
Bonjour,

I am pleased to read that you enjoyed your stay at Sofitel Sydney Wentworth and I thank you for taking the time to write. Our guests’ satisfaction is of great importance to us at the Hotel and it is through feedback such as yours that we are able to improve our offering to enhance our guests’ overall experience. I am delighted that you were pleased with the Hotel’s location, staff and dining options and am glad to inform you that we have recently upgraded our Internet and Business Centre offering for our guests.

Again, thank you for sharing your feedback and I hope to have the opportunity to welcome you back to Sofitel Sydney Wentworth in the near future.

Kindest Regards,

Sam Panetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 9, 2014

After a smooth check-in we found ourselves in a small odd-shaped room looking out through wire-gauze safety glass onto the walls of a light shaft. We asked about a change but the hotel was ‘full’. It felt more like a prison than any hotel we’ve ever stopped in. The bedroom was clean but the bathroom had had only had a surface wipe, with mould evident in tile grout and some sticky mess on a wall. Breakfast was a disaster. We joined a queue of around 20 people waiting for a table, which must be common as the hotel sets up a coffee station with pastries for 'queuees' to munch on as they wait. Once seated we were not offered anything to drink, so after waiting 15 minutes or so we asked, but still waited another 10 minutes for tea to arrive. While waiting I took in the scene, which was strange, as there were plenty of vacant tables awaiting a clean-down and re-set, and plenty of staff to do it. What were they doing? One of us had cutlery, the other did not. No fresh juices. Depleted supplies only slowly replenished etc. - it all added up to a disappointing affair for a 5-star hotel. To be fair, we’ve stayed at the Sofitel three times previously and the rooms have mostly been decent if not ‘special’, but the breakfast chaos seems to be pretty usual if you arrive at peak times. On this occasion it was far from 5-star value. We won’t return, even though the location is fantastic.

Room Tip: Specify you do NOT want a room looking into the light well (what might euphemistically be called the...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Petercorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this review, May 3, 2014
Bonjour,

I was disappointed to read of the condition of the bath in your Room. This is in no way indicative of the standards that we strive for a Sofitel Sydney Wentworth and I have brought your comments to the attention of our Housekeeping and Engineering Teams to ensure that such issues are rectified immediately.

Thank you again for taking the time to write. It is through feedback such as yours that we can improve our offering for our future guest. I hope that we may have the opportunity to welcome you back to Sofitel Sydney Wentworth in the near future.

Kindest Regards,

Sam Panetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Sydney Wentworth

Property: Sofitel Sydney Wentworth
Address: 61-101 Phillip St, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Family Hotel in Sydney
#28 Romantic Hotel in Sydney
#32 Business Hotel in Sydney
#52 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Sydney Wentworth 5*
Number of rooms: 436
Official Description (provided by the hotel):
Sydney's time-honoured five-star hotel in the heart of the shopping and business district has a solid reputation for impeccable service and incomparable elegance. The recent renovations artfully combine the latest in modern convenience with the old-worldcharm that has made it an architectural icon. The hotel boasts premier conference facilities,a fabulous health club. Experience haute cuisine at the restaurant or slip into the lounge for an afternoon tea or an intimate night cap. ... more   less 
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Also Known As:
Sofitel Sydney Wentworth Hotel Sydney
Accor Sydney Wentworth
Sydney Sofitel

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