I have stayed here each year for the past few years for 4 consecutive days - conference. I have always been a big fan and this time i remain a fan but there are a few things that i think need attention, simp,e things, like changing then shampoo/conditioner from the classy to the ho/hum motel style effort. Why hasn't the sofitel replaced their motel style bedside clocks with the iphone/ipad dock style i have had recently enjoyed at cheaper hotels in Brisbane and Melbourne. Additionally i am concerned that the service has fallen away a little. I phoned the concierge twice. Once it rang out, the second time we waited for 20 minutes o ly to go downstairs and see them unoccupied and chatting. The desk officer picked up the phone and rang ( with point of view to the concierge dsk) and they chatted and ignored the call. He had to come out from behind the desk, walk over and speak to them personally, and he was very embarrassed doing so. This is the first time i have ever experienced poor service here and i was a tad shocked. In addition, when they did arrive, there was no chit chat, no asking how the stay was. he walked in, didn't say a word, picked up the bags and left, which is fine but in the past the concierge has always shown a great deal of respect and personality, had a polite conversation and showed regard for the guests. But the food remained outstanding and the general desk staff very helpful when checking in. I would recommend this hotel, but for the cost, if i was paying personally, id stay elsewhere. Sadly, i think this hotel has lost that something extra special that made you smile having stayed. They have lost their quality mojo, but it is still a great hotel.
- Official Description (provided by the hotel):
- Sydney's time-honoured five-star hotel in the heart of the shopping and business district has a solid reputation for impeccable service and incomparable elegance. The recent renovations artfully combine the latest in modern convenience with the old-worldcharm that has made it an architectural icon. The hotel boasts premier conference facilities,a fabulous health club. Experience haute cuisine at the restaurant or slip into the lounge for an afternoon tea or an intimate night cap. ... more less
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- Also Known As:
- Sofitel Sydney Wentworth Hotel Sydney
- Accor Sydney Wentworth
- Sydney Sofitel