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“Uninspiring”

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Rydges Sydney Central
Ranked #72 of 174 Hotels in Sydney
Brisbane, Australia
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Uninspiring”
3 of 5 bubbles Reviewed January 24, 2014

A change to flight arrangements meant we had a single night stay at the Sebel before moving on to other Sydney accommodation. Due to a promotion we were offered an upgraded room at a special rate and thought that we were in for something special. What we found was a quite ordinary hotel room which was showing signs of wear and tear, certainly nothing special and not quite measuring up to its 4.5 star rating.

The room was quite small, and the door and wall had dents or possibly holes which appeared to have been rather messily patched. The bathroom was functional although by no means anything out of the ordinary.

A discounted buffet breakfast rate is offered at check-in which we took advantage of and found it to be reasonable in terms of both quality and range.

Would we stay again? Probably not.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shanell59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebel S, General Manager at Rydges Sydney Central, responded to this review, January 28, 2014
Dear Guest,

I would like to thank you for taking the time to review your recent stay with us at the hotel.

It was disappointing to read that you had a bad experience during your stay with us. Please be rest assured, this is not common practice for our hotel standards.

Once again, I thank you for your feedback as it will help us improve in the appropriate areas that need it.

Regards,

Paul Donnelly
General Manager
The Sebel Surry Hills Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,614 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
London, United Kingdom
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed January 23, 2014

The hotel is situated opposite the Central station which makes the neighborhood a bit iffy. On one end there are some questionable hostels and neighborhoods and another short walk you can be near the Hyde Park area - so it really depends on what you like. The room was a decent sized room but very bare and stark. For the price we were paying, we thought that the room was over priced. But worse still, we found bed bugs in the sofa the night we checked in and when we complained they did take the sofa out. But it seemed that there was a big problem in saying something as simple as a sorry. There was another day when the room wasnt cleaned and when we mentioned that to the reception again there was no sign of an apology. The reception staff didnt have any clue about restaurants in the area. We weren't happy with our stay there and if we are in Sydney again we will look at another option.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pghosh1051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed January 22, 2014

beautiful hotel, i was incredibly impressed with the fish tank floor in the lobby, as well as the sundeck smoking area. the pool and spa were also beautiful, and the room was fine. room service menu was average and incredibly expensive - i stayed here as part of my birthday celebrations, but would expect more from a 4.5 star property. the most disappointing was the staff - i had quite high expectations as it is an accor property. the staff made no attempt to welcome us nicely, and made it sound like a huge effort when i asked for a few extra shampoo bottles. as accor staff, i would expect them to go above and beyond for their guests, which they did not. as a property itself, would probably recommend for business travellers, but perhaps not for leisure.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marathonrunner93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed January 22, 2014

My boyfriend and I stayed here for a Saturday night as we were seeing a show at The Entertainment Quarter at Moore Park. Checking-in was quite painful, mainly because the staff were all so surly - there wasn't a smile from any of them!!
The room was quite nice though - comfy King bed, big shower and relatively clean.
They have their own carpark which is handy, and it is in a good location for pubs, restaurants & cafes in the Surry Hills area (ie: Crown St).

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissKris1709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rydges Sydney Central

Property: Rydges Sydney Central
Address: 28 Albion St | Surry Hills, Sydney, New South Wales 2010, Australia (Formerly The Sebel Surry Hills)
Location: Australia > New South Wales > Sydney > Surry Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Sydney
#39 Family Hotel in Sydney
#47 Business Hotel in Sydney
#66 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges Sydney Central 4.5*
Number of rooms: 271
Official Description (provided by the hotel):
4.5 star hotel in Surry Hills. 271 guestrooms, with a 15m heated indoor pool, spa, sauna & gymnasium. Along with 2 restaurants and bars & cafe. ideal space for meetings, events & conferences ... more   less 
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Also Known As:
The Sebel Surry Hills Hotel Sydney
Sebel Surry Hills Sydney
Citigate Hotel Sydney
Sebel Surry Hills Hotel Sydney

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