We stayed two nights at the Sebel and found it to be a nice hotel in a central location. It's only a short walk to Paddys Market and Darling Harbour. There are many nice small restaurants nearby. We did have a meal in the hotels Resturant as they had a deal running. The meal was ok, not great but it was convenient.
There is a car park under the hotel, (a little pricey but ok for Sydney I guess) which was very convenient.
The room was nice. Quiet with good blinds, block out and translucent. Good bathroom and the beds were good. Our room was near an elevator by the pool so was very close for getting to and from the car.
The staff were all professional and pleasant to deal with.
When my partner and I stayed at The Sebel Surry Hills in July 2013 we were greeted with very professional and fast service at check-in/check-out. The bed was very comfortable, nice view and spacious room (we were in a standard room).
One complaint I could make is that when we went to use the pool/sauna it had obviously just had a chlorine dump and they did not sign post this anywhere - our eyes and skin were burning as soon as we walked in and this lasted for about an hour...
The only recommendation I could make to them is that is has potential to be very luxurious, the furniture & decor needs to be modernised and the fish tank (which is amazing, needs to be re-vamped).
A classy hotel with staff that go the extra mile within a 5 minute walk from Central Station and all that the CBD has to offer in Sydney. Restaurant offer a great special in the evening and the breakfast menu is extensive. Staff are very professional, understated, but yet very attentive.
They provided us a room by 11am in the morning after a longhaul flight, was much appreciated.
Me and my Partner stay at this hotel on a regular basis when travelling to sydney, Great Location for everything short walk to Central Train station. With our last visit in April 2013 there was a Easter Package special including everything room,breakfast,parking,tickets etc. We were charged extra for parking when we told them it was part of the package the girl was very rude untill I showed her the booking and what it included, put in a formal complaint about this to the hotel never heard back. Breakfast staff were exceptionally good and very polite. I will always come back to this hotel as it has so many pro's then con's but I think reception staff needed more knowledge and training.
Thank you for taking the time to review your stay at the hotel. And thank you for your repeat business, we always enjoy welcoming guests back to the hotel.
I would like to thank you for your kind words but also I would like to apologise for the way you were treated by the staff on reception. This is not acceptable as we take pride in our customer service where rudeness not tolerated at all.
Please accept my apology and I hope we will see you back in the hotel soon for a much better experience.
The Sebel Surry Hills Sydney