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Rydges Sydney Central
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Reviews (1,829)
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Reviewed December 24, 2012

We stayed at the Sebel while visiting the Harry Potter Exhibition.

The hotel was in a very sorry state and not up to the usual Sebel standard. We asked for a non smoking room and the first room we were shown had cigarette burns in the carpet and on the bathroom vanity and that lingering stale smell that you get when there have been smokers in a room.

The room was at least free of cigarette burns and smells but looked tired. The bathroom was stained with mould.

We ate breakfast in the buffet dining room filled with crooked pictures of famous people who had once stayed in the hotel.

The staff we met tended to be quite indifferent.

  • Stayed: February 2012, traveled with family
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2  Thank Justmeplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebel S, General Manager at Rydges Sydney Central, responded to this reviewResponded January 13, 2013

Dear Guest

Thank you for taking the time to tell us about your experience at The Sebel Surry Hills. I am disappointed to hear that your experience did not meet your expectations.

At Accor Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

I hope that you will accept our apology and allow us the opportunity to show you this level of service is not indicative of the usual high standard at our hotel.

Kind Regards
Paul Donnelly
General Manager
The Sebel Surry Hills Sydney

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2012 via mobile

We stayed here for two nights in late October for a weekend. We arrived late. around 10pm on the Friday night due to a late flight and the staff happily and efficiently checked us in. We really enjoyed our two night stay here. It was close to everything we needed, the beds were super comfy and it is a two minute walk to central station which gives you access to all of Sydney. I would recommend this place to anyone going to Sydney. PS the fish tank on the ground in the foyer is awesome!

  • Stayed: October 2012
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Thank d_bell_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2012

Really enjoyed my time here. I usually stay at the sebel when in Sydney or the Sheraton. I am never disappointed with the room or the service, great place to stay and a great location. Right near the train station, but walking distance to the city or even a shirt cab ride.

Stayed: October 2012, traveled as a couple
Thank collins1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2012

My partner and I needed to stay o/night in the city and I came across a special deal via my union which seemed pretty good. Room, parking & breakfast for $149. We weren't really looking for anything super fancy, just somewhere to sleep the night and breakfast. Really impressed with the friendliness of the reception staff at check in/out and the buffet staff at breakfast. Breakfast was excellent with huge range of choices. No issues with any noise, had a great sleep. Room was very spacious and more than we expected. Shower was hot, good pressure. Bathroom was clean, modern, roomy. My only little, tiny, niggly gripe was that we found the bed a bit soft, but that may be just our personal taste & that we are used to a firmer mattress. Not necessarily a fault of the hotel! In fact, we enjoyed our stay so much that we booked a second night for an event we need to go to in the city in a few week's time. And isn't that really the mark of a good place- that you're willing to give then your hard earned cash more than once? :-) We'll definitely be back!

Room Tip: We were on the pool level, room 436 and had no problems. This room is at the back of the hotel, furthest from Elizabeth Street.
  • Stayed: December 2012, traveled as a couple
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Thank chrislovespugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2012

Although we only stayed for one night, we found this hotel's location great for accesss to the City and the rail network. Facilities were resort standard very clean and spacious, and staff went beyound our expectations to ensure we had a memorable stay. We dined in for the evening meal and for breakfast and were pleased with the standard of food, beverages and service. It was great to see families enjoying this hotel as well. Will certainly aim to stay here again.

  • Stayed: December 2012, traveled as a couple
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Thank Helen204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebel S, General Manager at Rydges Sydney Central, responded to this reviewResponded December 20, 2012

Dear Helen204

We very much appreciate your comments regarding your stay at The Sebel Surry Hills Sydney. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

Kind Regards
Paul Donnelly
General Manager
The Sebel Surry Hills Sydney

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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