This place is the most disgusting, poor excuse for a hostel I've ever stayed in! The kitchen is minuscule for the amount of people staying so within 10mins of people cooking the place is trashed. The hostel does not trust you with any kitchen equipment so you have to go and ask for it from reception. The only thing available was a few old, well-used pans, everything else you have to ask for. And there seems to be some confusion over how often the kitchen gets cleaned with some staff saying "about 3 times a day" but the manager assuring us it's 5 times a day. They fail to clean the microwaves though (see pictures) which are disgusting. And for those that decide to clean up after themselves, you are provided (if you're lucky) with a mangy, germ ridden sponge and ripped, mangy tea towel! Just to indicate the size of communal space available, there are 18 chairs for 240 people?!
The showers are even worse (again see pictures. Warning: they're really disgusting!). We had a choice of three. One, with three used razors all over the floor and black scum. Second, with a massive clump of black hair in the corner and more black scum. Fortunately, the last one only had the scum?! Also, the drain in the middle of the shower room had a massive clump of hair too. This is a shower room that is apparently cleaned 3 times a day!
To make things even worse, the management is a joke! Apparently our expectations are too high?? Expecting to not catch a disease when you are paying for accommodation is not too high in my opinion. He recommended going to a more expensive hostel if we weren't happy with their standards, and paying $50 a night for the privilege. We paid $28 at Elephant and moved to YHA Railway Square and paid an extra $5 and the place was clean, and the staff were friendly. Any money you save on a "cheap" night here, you will spend on eating out. Trust me!! We were also accused of lying by the manager. We told him we'd been travelling for 2 months now and never seen such squalor and he said we were lying and must have never stayed in a hostel before. He also describes his guests as dirty travellers. Nice! He claims that their hostel is not dirty. Look at the photos and make up your own mind.
There was also another member of staff who had an attitude (long red hair). Very unwelcoming when we arrived and then sat smirking behind the manager when we were making our complaint. Very professional.
It ruined the first day of our trip to Sydney. We were disgusted by the lack of cleanliness and the attitude of management. It's so bad that even though we were refused a refund, we thought that was better than staying in that dive. Their excuse is they're a big hostel and that our expectations are too high but we've stayed in big hostels before and never seen anything like it. Their incredibly patronising response to other reviewers just shows what their opinion of backpackers is. They think you're stupid and have no idea what a hostel is. If paying a few extra dollars means you won't catch something or be really ill then I'd happily do it. Please, please, please DO NOT STAY HERE!!!!
- Official Description (provided by the hotel):
- Elephant Backpacker Sydney is located between the night life of Kings Cross and the City Centre. All major tourist attractions are within 10-15 minutes walk. Our hostel has a beautiful new cafe & bar that offers restaurant quality food and backpacker prices. We pride ourselves on being cheap and cheerful.. ... more less
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- Also Known As:
- Elephant Backpacker Hotel Sydney