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“Noisy & Watch out for the Mini Bar charges”

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Adina Apartment Hotel Sydney Surry Hills
Ranked #58 of 181 Hotels in Sydney
Reviewed April 21, 2013

Firstly, the reception staff are wonderful and helpful, I can not say enough of their service and attentive natures.

Beware the apartments on the Crown St side of the building, these are very noisy at night even for the early week nights.

On returning home from a two week course held at the Adina Apartments, imagine my surprise at a rather large charge for the Mini Bar when I don't eat processed food or drink soft drinks.
In this instance, I was also sharing a two bedroom apartment with another person who has also now been contacted and denies consuming the products.
I have been advised that they will look into the cleaning staff's records. I was also transferred for one night to stay at another hotel due to their overlap of bookings and was charged here again at their hotel.
This hassle of having to chase up these transactions has left an unsavoury taste in my mouth of recommending this hotel chain and it's related one again.

Room Tip: Ask for a room off the lane way away from Crown St
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  • Stayed: April 2013, traveled on business
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Thank Arianrhod10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana Q, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded April 23, 2013

Dear Arianrhod10,

Thank you for taking the time to post your valuable comments about your recent stay at Adina Apartment Hotel Sydney, Crown Street.

It is dissapointed to read that your stay with us was not the positive experience that we hope our guests have.

The local area is indeed vibrant, which is part of what attracts many of our guests. We do offer quieter rooms facing our courtyard that can be reserved upon request.

Any feedback is of the highest value to us, so if you would like to discuss any part of your stay in more detail, please do not hesitate to contact me directly at the hotel so I can look further into the additional charges you mentioned.

Kind Regards,

Diana Quinones
Assistant Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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892 - 898 of 1,061 reviews

Reviewed April 12, 2013

We chose this hotel because of its location - right on Crown Street in the heart of Surry Hills. We were so pleased we did because this area is fantastic, full of fabulous little cafes, restaurants and shops. It's a truly vibrant neighbourhood, close to the CBD and to Oxford Street - another great place to shop and dine. The hotel apartments are spacious and comfortable and the staff are really pleasant and helpful. An added bonus is the lovely garden, which has a nice outdoor pool and BBQ area - unusual in an inner-city hotel.

Room Tip: Crown Street is very busy, especially on Friday and Saturday nights, so for a quieter room request o...
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  • Stayed: March 2013, traveled with family
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Thank TravelLover50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana Q, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded April 23, 2013

Dear TravelLover50,

Thank you for your excellent feedback in regards to your recent stay at Adina Apartment Hotel Sydney, Crown Street.

We are delighted to know that you enjoyed your experience in our Self-Contained Apartments. The extra space certainly ensures a convenient and more comfortable stay for all of our guests.
On behalf of the team, thank you once again for your kind comments and we look forward to welcoming you back to Adina soon.

Kind Regards,

Diana Quinones
Assistant Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

Surry Hills is a lovely neighbourhood & this place is right in the middle of the action. The rooms are lovely & airy with patio doors in the living room & bedroom. There is a nice garden area at the back where the pool is. Bills restaurant downstairs does a fantastic breakfast & is queued out the door on Sundays.

  • Stayed: April 2013, traveled on business
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Thank WedgeScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana Q, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded April 10, 2013

Dear WedgeScotland,

The team at Adina Apartment Hotel Sydney, Crown Street are delighted that you enjoyed your recent stay and thank you for taking the time to provide us with your positive feedback.

It’s great to read that you enjoyed the location of the hotel and found our rooms to be lovely and airy.
We look forward to welcoming you back to Adina in the near future.

Kind Regards,
Diana Quinones
Assistant Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2013

Nice clean place,lovely friendly and helpful staff
We stayed over Easter and found the place close to the CBD and public transport which ran regularly
Found the bath tubs would be to high for an elderly or invalid person but overall everything was comfortable

  • Stayed: April 2013, traveled with friends
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Thank BrisbaneLeonine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana Q, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded April 10, 2013

Dear BrisbaneLeonine,

Thank you for your positive feedback regarding your recent stay at Adina Apartment Hotel Sydney, Crown Street.

I am delighted that you found our team to be friendly and helpful and that you found the hotel to be in a great location to explore Sydney.

We are so happy you enjoyed your stay and look forward to welcoming you back.

Kind Regards,
Diana Quinones
Assistant Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

We visited over Easter to catch up with relatives. This apartment hotel was a delightful surprise. fter staying in the Melbourne Adina for the three previous nights we didn't have great expectations but this hotel was a complete contrast.
Good value at $300 per night for a two bedroom apartment - two bedrooms and two bathrooms The parking below was very convenient. All the staff were very professional and welcoming.
The location is superb in the middle of Surry Hills we were surrounded by interesting restaurants, bars and cafes.
Next time I would book an apartment off the street and around the back since the street noise was obvious

Room Tip: Request a room either high up or around the back
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  • Stayed: March 2013, traveled with family
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Thank SorrelliAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana Q, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded April 10, 2013

Dear SorrelliAuckland,

Thank you for taking the time to post your comments about your recent stay at Adina Apartment Hotel Sydney, Crown Street.

I was pleased to read that you found the location of the hotel to superb and our team to be professional and welcoming.

The team and I look forward to welcoming you back to the hotel in the near future and do not hesitate to contact us if we can be of any further assistance.

Kind Regards,
Diana Quinones
Assistant Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2013

Fantastic location with well appointed rooms. We stayed in a two bedroom apartment which was spacious and liveable for the two nights we were there. I was clean and the kitchen had everything we needed.
I didn't book, but the price we got for the apartment was expensive in my eyes. 2br for AU$450 seems steep.
We paid with vouchers so I am not sure if this impacted it.

Stayed: March 2013, traveled with friends
Thank Drewhd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana Q, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded April 6, 2013

Dear Drewhd,

Thank you for your recent review of Adina Apartment Hotel Sydney, Crown Street, we really appreciate the time you have taken to write it and your positive comments.

Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities.

I will share your feedback with the team and hope we will see you again when you are next in Sydney.

Kind Regards,
Diana Quinones
Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

My family stayed here for a 5 night/6 day stay. After not being happy with the ones our travel agent recommended, a quick scan on TripAdvisor we found the Adina Crown Street, and we are certainly glad we did.

Service from Reception staff was excellent, they were always helpful and courteous.

The room itself was spacious and well laid out. The big bonus for us was that my two daughters had their own bathroom to go with the second bedroom. Beds were very comfortable and we had no problems sleeping. En suite bathroom was big and had everything you could want in a bathroom. The self contained nature of the rooms was what we were looking for, and the kitchen did not disappoint. While a little small to what I'm used to, it was very clean, functional and modern, with lots of pots and pans.

This place has a great pool which we used every day, as well as a well appointed gym and sauna. Lovely outside area with a couple of BBQ's too.

Location is great, heaps of places to eat eat and drink literally at your door. Great butcher across the road, less than 800m to Woolworth Supermarket. The added bonus for us was the family friendly pub across the road, the Dolphin Hotel. Bloody fantastic, very friendly staff, great food and drinks and reasonable prices (for Sydney). Just topped off the great location of this hotel. The hotel is less than 1km from central station, and there are also 2 bus routes that pass by.

Only a couple of minor gripes; while the hotel has been recently renovated, a bit of paint to cover up the scrapes and scratches on the walls where people haven't been careful wouldn't go astray. Cost of in house is high, but we had a portable wifi modem which got great reception where we were so it didn't bother us. Finally, my biggest complaint is that while the hotel is non-smoking, you can still smoke out on the room balconies, so if like us (who don't smoke) your room is above a smokers room, you do get their second hand smoke when they are smoking on their balcony, which kinda sucks. Here in Tasmania, you are not allowed to smoke in hotels at all.

However, all that being said, the hotel was brilliant and we would not even hesitate to stay there again. We have already recommended it to family and friends. Overall, loved staying there.

Room Tip: Ask for a non roadside room, much much quieter.
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  • Stayed: March 2013, traveled with family
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1  Thank Zichy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph S, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded April 6, 2013

Dear Zichy1,

The team at Adina Apartment Hotel Sydney, Crown Street are so pleased that you enjoyed your recent stay and thank you for taking the time to provide us with your positive feedback.

I was delighted that you found our team to be excellent and helpful and I have noted your comments in areas of improvement.

We look forward to welcoming you back to Adina in the near future.

Kind Regards,
Diana Quinones
Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Sydney Surry Hills

Address: 359 Crown St, Sydney, New South Wales 2010, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Surry Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #58 of 181 Hotels in Sydney
Price Range: $148 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Adina Apartment Hotel Sydney Surry Hills 4.5*
Number of rooms: 85
Official Description (provided by the hotel):
Adina Apartment Hotel Sydney, Crown Street (formerly Medina on Crown) is situated only 2km from the CBD and approximately 6km from Sydney airport. Major sporting facilities of the Eastern Suburbs, e.g. Royal Randwick Racecourse,Entertainment Quarter, Sydney Cricket Ground & Sydney Football Stadium are 3km away. This apartment style hotel offers a choice of 84 fully equipped one and two bedroom apartments with ensuite bathrooms, most with balconies.The six storey building completed in 1994 and refurbished in 2008, surrounds a landscaped courtyard with swimming pool, spa, sauna, gymnasium, and barbecue area. A variety of trendy restaurants are located on the ground floor and in the local area of Surry Hills.Adina Apartment Hotel Sydney, Crown Street specialises in small meetings with a choice of four meeting rooms catering for up to 180 people.Adina on Crown is right in the centre of Crown Street, Surry Hills, voted food `burb of the year for 1998 according to Terry Durack - editor of the Sydney Morning Herald's Good Living Section. This food extravaganza begins with Bills 2 on the ground floor of Adina on Crown and extends through to Billy Kwong, Marque, The Dolphin, Fifi's, The Organic Grocer and the refurbished Clock. ... more   less 
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