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“Stylish hotel with friendly, professional staff”

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PARKROYAL Darling Harbour Sydney
Ranked #26 of 186 Hotels in Sydney
Certificate of Excellence
Reviewed April 21, 2014

This is my second stay and I felt very nicely looked after when welcomed back and asked if I would like the Herald again this time. The valet parking is terrific - price is comparable to other hotel parking options that are self-parking and the fellows who look after the vehicles are friendly and efficient. It makes arrival and departure very easy and pleasant. The parking rate covers as much of your final day as you need so you get more than 24hrs for a one night stay. When the bedding option we had requested wasn't available, we were immediately offered an upgrade which was very thoughtful and turned a little problem into a treat. Lovely spacious room with good views and acres of marble in the bathroom. The coordination between check-in staff and house-keeping is terrific; no sooner had a call been made to have a bed made up was someone there taking care of it. I enjoyed the lovely bath robes, too. The location of this hotel is perfect; Darling Harbour, China Town, QVB and Town Hall are all very easy strolling distances with Hyde Park a slightly more energetic walk away. Look forward to my next opportunity to stay.

Room Tip: Studio room works well for families with older children - the lounge area closes off to become a sep...
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  • Stayed: April 2014, traveled with family
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1  Thank Peripidous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this reviewResponded April 27, 2014

Thank you very much for your feedback following your recent visit to Sydney. We appreciate and value the time you have taken to share your experience with us on TripAdvisor.

I was pleased to read that you found our rooms comfortable and that you had a pleasant experience with our Front Office staff. We take great pride in our refurbishments to the guestrooms and the coordination of our dedicated staff. I am glad that you enjoyed the bathrobes.

Thank you so much for highlighting our excellent location - PARKROYAL Darling Harbour is close to some of Sydney's premier attractions, bars and restaurants.

Thank you again for your feedback and I do hope that we can welcome you back to the PARKROYAL Darling Harbour in the future.

Kind Regards

Paul Flett
Hotel Manager

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2,217 - 2,223 of 3,062 reviews

Reviewed April 18, 2014

A very nice hotel in an excellent location. Just five minutes walk and you are in the heart of Darling Harbour. Five minutes the other way and you are in George Street with plenty of shops, and the Queen Victoria Building. Town Hall station is only three minutes walk. The hotel is modern and well set up. Our room had a view of the backs of other buildings, a harbour view room was an extra $30 per night, but we were there for the location , the view was not crucial. The room was large and well furnished. We had a Superior Twin room. It had two queen size beds and they were absolutely wonderful. The most comfortable bed I have ever slept in. The pillows were super as well. There was a good sized flat screen TV and all the usual conveniences. We only had a coffee in the restaurant, very good coffee too. We were a little disappointed with the in-room dining. It was served promptly and looked good, but the taste left something to be desired. I had the Thai beef salad which was not very Thai in flavour, edible but not worth the price. My wife had a falafel wrap. The wrap was like soft cardboard and the filling was extremely lemony and quite bitter.We didn't order drinks and at $40 with the $5 delivery charge we were not impressed. Unfortunately my wife was unwell and just wanted to rest. This was disturbed from 7.30am by drilling and banging from the elevator renovation work, but we appreciate that it has to be done at some time so this is not a complaint. Otherwise a pleasant stay in an excellent hotel. All staff that we came into contact with were very friendly, helpful and professional. When we checked in we joined the complimentary GHA scheme and got free wi-fi, newspapers and bottled water. I definitely recommend this hotel as an excellent place to stay in Sydney

Room Tip: If you plan to spend a lot of time in your room it is worth getting a harbour view
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  • Stayed: April 2014, traveled as a couple
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2  Thank ouestmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this reviewResponded April 21, 2014

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Darling Harbour. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

We are delighted to hear that you enjoyed all the local attractions and festivities around the hotel.


I was disappointed to learn of your experiences with regard to the in room dining. The hotel is currently working on updating the menu.

I am pleased, however, to read that you enjoyed your room and facilities. We take great pride in the refurbishments done to the guestrooms, and great appreciate your positive feedback.

We thank you for your comments and look forward to the opportunity of welcoming you back in the near future and to restoring your faith in our hotel.
Kind Regards

Paul Flett
Hotel Manager

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Reviewed April 17, 2014 via mobile

We're still here having breakfast but I can say that it has definitely been a great experience. The people have all been nice and welcoming, from the front office receptionists to the people working the restaurant. Great jobs, guys!
The room, the location and the price were great. Although a harbourside view would have been great,our city view was just what we paid for so no complaints about that! Overall,my partner and I had a great overnight stay and would definitely stay here again.
And special thanks to Paul, the hotel manager and the bloke at the front desk who remembered that it was our anniversary and sent us a complimentary bottle of wine!

  • Stayed: April 2014
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2  Thank Erik D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this reviewResponded April 21, 2014

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Darling Harbour. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

We are very pleased that you enjoyed the bottle of wine and the friendly staff at the hotel. We work diligently to try to attend to each individual’s needs.

Once again, thank you for taking the time to write a review on Trip Advisor and we look forward to welcoming you back to the hotel in the future for any of your travels.

Kind Regards

Paul Flett
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014

We stayed just the one night for a concert but were very pleased with our accommodation. The location is excellent for either Darling Harbour or the shopping district. We were able to check in slightly earlier and our room was very clean with all the modern furnishings. The staff were very friendly and helpful. A special thanks to Luis in the valet service department who assisted us with parking a scooter and our inquiries.
We would definitely stay again and would recommend to anyone who wants value for money with all the modern finishes.

  • Stayed: April 2014, traveled with family
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2  Thank Bonstar78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this reviewResponded April 21, 2014

Thank you for reviewing your most recent stay with us here at PARKROYAL Darling Harbour.

I was delighted to hear of your positive experience with us and thank you very much for mentioning Luis. Rest assured that your comments have been passed onto him.
We are very pleased to hear that you enjoyed the proximity of the hotel while you stayed for the concert.

We hope to welcome you back to our hotel in the near future. Thank you once again for providing such a positive review.

Warm Regards

Paul Flett
Hotel Manager

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Reviewed April 14, 2014 via mobile

Check-in and out was a breeze. Our room was ready once we arrived in the early afternoon and we were upgraded to the harbour view room. Service was quick, friendly and efficient. The renovated room we stayed was spacious and very comfy. Location is within walking distance to most places in town. We had a pleasant stay here.

  • Stayed: May 2013
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Thank Aletus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this reviewResponded April 16, 2014

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Darling Harbour. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

We are very pleased that you enjoyed your room upgrade and the friendly and efficient service of our staff.

Once again, thank you for taking the time to write a review on Trip Advisor and we look forward to welcoming you back to the hotel in the future for any of your travels.

Kind Regards

Paul Flett
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2014

We are Sydney locals but stayed one night at the Parkroyal for some time out from being mum/dad to our toddler.

I was very impressed with our newly refurbished room on the 9th floor which had views over the city. Nicely decorated and felt spacious. Room had a large bathroom (no bath) with good quality toiletries. Grateful for the decent hairdryer too, not so much the scale!

Easy check in and check out, there seemed to be a lot of staff looking after guests. Didn’t end up using the wifi and free access to online newspapers and magazines but I think this is a nice touch. The hotel also provided us with a newspaper on the door in the morning.

The hotel is still undergoing renovations (front bar area and elevators), so I think the hotel will be even better once complete. There were delays from the lack of elevators.

Would love to stay again.

  • Stayed: April 2014, traveled as a couple
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1  Thank tiachill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this reviewResponded April 13, 2014

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Darling Harbour. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

We are very pleased that you enjoyed dealing with our dedicated staff, and that we were able to make your stay so memorable.

You are correct; the front bar is currently undergoing renovations. I am delighted to let you know that we are soon to have a vibrant new Bar and Bistro, which we aim to open in June.

Once again, thank you for taking the time to write a review on Trip Advisor and we look forward to welcoming you back to the hotel in the future for any of your travels.

Kind Regards

Paul Flett
Hotel Manager

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Reviewed April 9, 2014

This is possibly the best value hotel in central Sydney. Booked 3 rooms via Agoda. On arrival we were upgraded to a king suite. Huge ensuite, quiet, clean & spacious. My daughter realised (4 weeks later) that her beautiful dress was missing. Phoned housekeeping on the slim chance & voila! the dress was in the post the very next day. Thanks to the lovely staff at housekeeping. The service was so friendly on arrival, during our stay and on departure. Nothing was a bother. Room service was great too. The hotel has had a facelift, and is very welcoming. Centrally positioned and only a short walk to busy Darling Harbour. The pillows were the most comfortable I have ever slept on (the entire family agreed). I don't rate 5 stars often, but this hotel deserves it.

Room Tip: Corner king suite on 7th floor very quiet. Lifts were always busy.
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  • Stayed: February 2014, traveled with family
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Thank incink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this reviewResponded April 10, 2014

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Darling Harbour. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

We are very pleased that you enjoyed dealing with our staff. We work diligently to cater to as many individuals needs as possible.

I am also delighted to you enjoyed all the local attractions around the hotel precinct.

Once again, thank you for taking the time to write a review on Trip Advisor and we look forward to welcoming you back to the hotel in the future for any of your travels.

Kind Regards

Paul Flett
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Darling Harbour Sydney

Address: 150 Day St, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Sydney
#26 Luxury Hotel in Sydney
#30 Business Hotel in Sydney
#49 Romantic Hotel in Sydney
Price Range: $194 - $558 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Darling Harbour Sydney 4.5*
Number of rooms: 340
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Also Known As:
Parkroyal Darling Harbour Sydney Hotel Sydney

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