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“Great Stay”

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PARKROYAL Darling Harbour Sydney
Ranked #23 of 178 Hotels in Sydney
Certificate of Excellence
Melbourne, Australia
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Great Stay”
Reviewed October 9, 2013

The hotel is in a superb location situated close to Chinatown. Darling Harbour is across the highway accessible by an overhead pedestrian crossing.It is also within walking distance to the city if one is inclined for a brisk walk of 20mins.

Service was good except for the concierge on duty at the time who was most reluctant to hand over a walking map when asked. He was surly and very unaccommodating.
Fortunately,front desk reception and bellhops were very friendly.

There is a small café in the lobby which serves good coffee and small nibblies. We had 2 rooms and both were up to standard in size and amenities. Housekeeping was excellent.

Highly recommended. Will stay again for future visits to Sydney.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank windermere99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, October 10, 2013
Dear windermere99,

Thank you for reviewing your most recent stay with us here at PARKROYAL Darling Harbour.

I am delighted to read that you appreciated our great location as well as our refurbished rooms which we are very proud of.

I do apologise for any shortfall that you received in regards to service and I will follow this up with our Concierge team.

We hope to welcome you back to our hotel in the near future.

Warm Regards

Craig Bond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,673 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (619)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney, Australia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 9, 2013

Arriving at the hotel, things had certainly changed since the previous ownership. The renovation under parkroyal has tranformed the hotel. The lobby was modern and welcoming. The check in was seamless. We were greeted by friendly, helpful staff. Everything was explained and any questions answered efficiently. We were on the club floor for a night out without the kids. For the extra tariff, the club floor is highly recommended. We relaxed in the club lounge with views across darling harbour, great canapés and drinks served between 5 and 8pm. You also have access to coffee, tea, water, soft drinks, internet during the day. Our room was modern and well appointed with free bottled water and wifi. Breakfast was a very good standard, with the usual buffet fare. you can also choose to have breakfast on the club floor if you choose to do so. The hotel is in a great location to access darling harbour, city shops, china town. we will definitely be back.

Room Tip: Go club lounge floor if you can.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank methewifeandtwokids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, October 10, 2013
Dear methewifeandtwokids,

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Darling Harbour. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

I was pleased to hear of your positive experiences at the hotel. As part of our ongoing commitment to Creating Memorable Hotel Experiences we completed a multi-million dollar refurbishment in February. The refurbishment included enhancements to our guestrooms, restaurant, bars, event spaces, gymnasium as well as our PARKROYAL Club Lounge and lobby. Also as part of our product upgrade, we implemented new pillows, duvets and state-of-the-art televisions to ensure extra comfort for all of our guests.

Once again, thank you for taking the time to write a review on TripAdvisor and I look forward to welcoming you back to the hotel in the future for any of your business or leisure travels.

Kind Regards

Craig Bond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 8, 2013

I spent a week here while attending an event at the Convention and Exhibition Centre and had a very pleasant stay. The staff were always friendly and the location to the Darling Harbour and the CBD were great. Breakfast was excellent and good wifi made for an easy start easy morning. The room was very good and I'd be happy to stay here again in future, I just wish it had a pool.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tantooine_tour_guide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, October 10, 2013
Dear Tantooine_tour_guide,

Thank you so much for highlighting our excellent location - PARKROYAL Darling Harbour is close to some of Sydney's premier attractions, bars and restaurants.

We have an ongoing commitment to Creating Memorable Hotel Experiences for all of our guests and I was pleased to note that you found our facilities and services excellent.

We do look forward to welcoming you back to PARKROYAL Darling Harbour in the near future.

Warm Regards

Craig Bond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
Reviewed October 8, 2013

Stayed for a weekend and it was amazing. Nice spacious room. Great service. Would highly recommend this. On darling harbour so close to all the food and activities. Can walk to anywhere in the CBD :-)

Stayed August 2013, traveled as a couple
Helpful?
Thank TimLiyanage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, October 10, 2013
Dear TimLiyanage,

Thank you for reviewing your most recent stay with us here at PARKROYAL Darling Harbour.

I am delighted to read that you appreciated our great location as well as our refurbished rooms which we are very proud of.

We hope to welcome you back to our hotel in the near future. Thank you once again for providing such a positive review.

Warm Regards

Craig Bond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 7, 2013

Clean rooms, great service, good value valet parking (when compared with weeknights).

Stayed here during October long weekend. Was clean, well placed, had a nice view of Darling Harbour and we were really well provided for.

The only bad thing i could say (and its the same in most hotels) is that I wish hotels would do away with those stupid king singles that form one big bed. Hate them. Mabye i'm weird and want to be closer to my wife without a hump in the middle of the bed preventing it.

All things said, was a great stay and would definitely stay again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim_Sam09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, October 10, 2013
Dear Tim_Sam09,

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Darling Harbour. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

I was pleased to hear of your positive experiences at the hotel. As part of our ongoing commitment to Creating Memorable Hotel Experiences we completed a multi-million dollar refurbishment in February this year. The refurbishment included enhancements to our guestrooms, restaurant, bars, event spaces, gymnasium as well as our PARKROYAL Club Lounge and lobby. I would like to share with you that we will be commencing a bed replacement program soon, which will ensure extra comfort for our guests.

Once again, thank you for taking the time to write a review on TripAdvisor and I look forward to welcoming you back to the hotel in the future for any of your business or leisure travels.

Kind Regards

Craig Bond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
81 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed October 6, 2013

Check in quick and staff explained our reservation to us and the facilities of Hotel - very good.

Room very clean, beds are good not to soft or hard good nights sleep had by myself, wife and 2 children.

Shower was good, very good good water pressure with a good shower head.

Had the breakfast in the morning in restaurant, very good selection, amount good, waiting time minimal, only problem is were the plates are stored under benches no so good.

Would we stay here again?
YES - we will.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank uter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, October 7, 2013
Dear uter ,

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Darling Harbour. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

I was pleased to hear of your positive experiences at the hotel. As part of our ongoing commitment to Creating Memorable Hotel Experiences we completed a multi-million dollar refurbishment in February. The refurbishment included enhancements to our guestrooms, restaurant, bars, event spaces, gymnasium as well as our PARKROYAL Club Lounge and lobby. Also as part of our product upgrade, we implemented new pillows, duvets and state-of-the-art televisions to ensure extra comfort for all of our guests and will be looking to replace our beds and introduce further storage shortly.

Once again, thank you for taking the time to write a review on TripAdvisor and I look forward to welcoming you back to the hotel in the future for any of your business or leisure travels.

Kind Regards

Craig Bond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 5, 2013

My partner and I stayed in the Park Royal in September and found the staff to be very friendly and helpful. This is our second stay here and it was to the same high standard as the first visit. We were given a free upgrade on the room and as members of the group had free Wi Fi internet. As this was a business stay, this was extremely useful. The room was spacious and clean with fantastic views. I am a light sleeper and the room was extremely quiet all night, the bed was comfy and relaxing, I had the best night’s sleep in weeks! We didn’t eat at the restaurant but hear that it’s of a high standard. We will definitely be staying here again when we visit Sydney.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PGoricha85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, October 7, 2013
Dear PGoricha85,

Thank you very much for your feedback following your recent visit to Sydney. We appreciate and value the time you have taken to share your experience with us on TripAdvisor.

I was thrilled to read that we met your expectations during your stay with us at PARKROYAL Darling Harbour. Positive reviews such as yours only encourage us to further improve our services and facilities.

We would be delighted to welcome you back at the PARKROYAL Darling Harbour on any of your future travels to Sydney.

Warm Regards

Craig Bond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Darling Harbour Sydney

Property: PARKROYAL Darling Harbour Sydney
Address: 150 Day St, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#20 Family Hotel in Sydney
#23 Luxury Hotel in Sydney
#29 Business Hotel in Sydney
#48 Romantic Hotel in Sydney
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Darling Harbour Sydney 4.5*
Number of rooms: 340
Reservation Options:
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Also Known As:
Parkroyal Darling Harbour Sydney Hotel Sydney

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