I had recently stayed at the Parkroyal hotel due in part to the fantastic service received at the Melbourne Airport Parkroyal.
When we arrived we had found that the hotel was undergoing reservations (we were not told about this when I made the booking and if we were told I would have stayed elsewhere).
We were told that we shouldn't be disturbed by the renovations and presented with a letter that noise would be kept to a minimum. Oh how wrong that was.
We were awoken at 8am by the sound of constant drilling into the wall adjacent to our bed which was relentless.
We went down to the reception and asked to have our room changed. We were advised that "new contractors had only started work yesterday" and that the noise had only started then. We were then offered a room on a higher level away from the racket. From their our stay was perfectly fine.
I would recommend that Parkroyal be more honest and open about their renovations. I have read others on TripAdvisor have had the same experience as Parkroyal was expecting that the renovations to have concluded by September.
Parts of the facilities of the hotel (eg. business centre) were not available due to renovations to customers and no compensation or discounts were offered.
Parkroyal should not be locating customers in rooms next to where the renovations are occurring.
When the hotel is finished, I am sure that it will be a good place to stay. The hotel is reasonably well located and not far from Darling Harbour.
Until the renovations are concluded, I would suggest that you stay well away from the hotel. I would have given the hotel a 2 star rating, but the fact we were moved quite painlessly to another room moved the hotel to 3 stars.
- Reservation Options:
- TripAdvisor is proud to partner with Pan Pacific Hotels Group, Booking.com, Hotels.com, Expedia, Orbitz, Ctrip TA, Priceline, Travelocity, Hotwire, Agoda, Cancelon, TripOnline SA, getaroom.com, HotelsforEveryone, HotelQuickly and Evoline ltd so you can book your PARKROYAL Darling Harbour Sydney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Parkroyal Darling Harbour Sydney Hotel Sydney