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“Clean and comfortable”

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PARKROYAL Darling Harbour Sydney
Ranked #23 of 178 Hotels in Sydney
Certificate of Excellence
Melbourne, Australia
Level Contributor
119 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Clean and comfortable”
Reviewed July 7, 2012

Clean and comfortable room. Decent sized bathroom with shower separate to the bath. Comfy bed, but as the hotel is close to freeways, the sound of the traffic does penetrate the room.

Good location - close to lots of restaurants and shops. 30 min walk to Circular Quay area.

Efficient and friendly check in/out.

Hotel restaurant breakfast was very good - lots of options and a fresh juice bar. Dinner was pretty ordinary though - boring menu options, small serves, bland food.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, July 12, 2012
Dear Liz915,

Thank you for taking the time to provide a review from your most recent stay at the PARKROYAL Darling Harbour. The responses our guests provide us with; are an invaluable source of information and allow us to improve our standards and service.

I was pleased to hear of your positive experiences at the hotel and rest assured your comments have been passed on to the relevant individuals and managers in order to congratulate them on a job well done. You will be pleased to note that; as part of our ongoing commitment to Creating Memorable Hotel Experiences we are currently embarking on a multi-million dollar refurbishment scheduled to finish late 2012. The refurbishment will include enhancements to our guestrooms, restaurant, bars and event spaces as well as our Orchid Club Lounge and lobby. The refresh will reflect the individuality of its location and provide a modern, comfortable and supportive guest environment. Also as part of our product upgrade, we will be implementing a new pillow menu to ensure extra comfort for all of our guests.

Once again, thank you for taking the time to give us feedback and I look forward to welcoming you back to the hotel in the future.

Warm Regards,
Craig Bond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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akloer
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 6, 2012

We stayed at the Park Royal Darling Harbor for three nights during our honeymoon (we're from the U.S.). The views of the harbor were wonderful! The location of the hotel was also terrific -- right next to lots of restaurants and bars, shops, etc. It was a short taxi ride to the circular quay area of the city as well.

Staff were nice and friendly. The buffet breakfast, while kinda pricey at $30, was totally delicious and had incredible variety. Plus, we got free internet and a free newspaper each day for joining their loyalty program. And, they sent up a bottle of cold champagne complimentary, to help us celebrate our honeymoon.

However, nothing beats the bed. It was probably the best hotel bed I've ever slept in, and my husband and I seriously considered skipping sightseeing a few times just to stay in and enjoy its softness. Really, it was an amazing bed.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PandaEnRoute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, July 9, 2012
Dear akloer,

Thank you for taking the time to provide us with an online review of your most recent stay at the PARKROYAL Darling Harbour. The responses our guests provide us with; are an invaluable source of information and allow us to improve our standards and service.

I was pleased to hear of your positive experiences at the hotel and rest assured your comments have been passed on to the relevant individuals and managers in order to congratulate them on a job well done. You will be pleased to note that; as part of our ongoing commitment to Creating Memorable Hotel Experiences we are currently embarking on a multi-million dollar refurbishment scheduled to finish late 2012. The refurbishment will include enhancements to our guestrooms, restaurant, bars and event spaces as well as our Orchid Club Lounge and lobby. The refresh will reflect the individuality of its location and provide a modern, comfortable and supportive guest environment. Also as part of our product upgrade, we will be implementing a new pillow menu to ensure extra comfort for all of our guests.

Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.

Warm Regards,
Craig Bond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
1 review
Reviewed July 4, 2012

The hotel was undergoing refurbishments. Was woken up early by the sound of hammer drilling and the apartment above me getting torn apart. The tv was not working, which was a problem considering it was state of origin night but was quickly resolved and the fridge had been turned off which i didn't realise till the beverages were more than warm. I also booked for a single king room and recieved two doubles. The room was reasonably priced for Sydney. With all the noise from refurbishments I had no choice but to leave early in the morning. Letting me know prior to booking that the place was undergoing these works would have impacted my choices on booking here. Otherwise the place was nice and clean. The staff could use some lessons in customer service. Something as simple as a smile when greeting guests goes a long way.

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Starpasta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, July 12, 2012
Dear Starpasta,

Thank you for taking the time to complete a review regarding your recent visit to PARKROYAL Darling Harbour. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

Please accept our sincere apologies for the issues you encountered during your recent stay. Rest assured we have brought these comments to the attention of the relevant Managers to ensure remedial action is implemented.

We understand that this response cannot alter the issues you experienced during your stay, however should you decide to visit PARKROYAL Darling Harbour again please do not hesitate to contact me via email: craig.bond@pphg.com and I will ensure that all goes extremely well for you.

We thank you for your comments and look forward to the opportunity of welcoming you back in the near future and to restoring your faith in our hotel.

Warm Regards,
Craig Bond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 4, 2012

We stayed at the Parkroyal a few weeks ago and found it clean, well located and friendly.
The concierge was AMAZING!!! He helped us find a cab that would take us and our 2 kids (some cabbies are very rude so we were grateful our concierge was so persistent).
We got a deal on their website for either a free room upgrade OR buffet brekky. When we checked in we were told we had both. Maybe a mistake on their part, but we did question them about it and they said that it was right. So we had a room upgrade to a view room (over to Darling Harbour) AND buffet brekky for the 4 of us!

The location is good. It is located on a little round about which makes it comfortable to walk out the front and get your bearings before you head off for the day. It is a 10min walk to Darling Harbour either across a few busy streets or via a safer footpath that goes over the road. There is a new playground on the walk over which kept the kids happy (and a few coffee shops and a maccas next to it to get a warm drink which kept us happy.) It is about a 10min cab ride up to Circular Quay OR about a 15min walk to the ferry terminals then a 15min ferry ride to Circular Quay (more scenic).

Thankyou ParkRoyal, while Sydney itself was not great for us, the hotel was surely the highlight of our stay!!!

Room Tip: Join up as a club member (free) and get free wifi and water daily.
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ryans_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, July 9, 2012
Dear Ryans_travel,

Thank you for taking the time to provide an online review of your most recent stay at the PARKROYAL Darling Harbour. The responses our guests provide us with; are an invaluable source of information and allow us to improve our standards and service.

I was pleased to hear of your positive experiences at the hotel and rest assured your comments have been passed on to the relevant individuals and managers in order to congratulate them on a job well done.

Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.

Warm Regards,
Craig Bond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
47 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 29, 2012

Lobby was quite tiny for PARKROYAL standard. However, the service I got from the staffs and the size of the room made up for it.

The hotel was undergoing refurbishment so I did not spend time commenting about other facilities.

Rooms however, is getting dated.

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LuxJw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, July 12, 2012
Dear LuxJw ,

Thank you for taking the time to provide us with your review from your most recent stay at the PARKROYAL Darling Harbour. The responses our guests provide us with; are an invaluable source of information and allow us to improve our standards and service.

I was pleased to hear of your overall positive experiences at the hotel. You will be pleased to note that; as part of our ongoing commitment to Creating Memorable Hotel Experiences we are currently embarking on a multi-million dollar refurbishment scheduled to finish late 2012. The refurbishment will include enhancements to our guestrooms, restaurant, bars and event spaces as well as our Orchid Club Lounge and lobby. The refresh will reflect the individuality of its location and provide a modern, comfortable and supportive guest environment. Also as part of our product upgrade, we will be implementing a new pillow menu to ensure extra comfort for all of our guests.

Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.

Kind Regards,
Craig Bond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 25, 2012

Very disappointed with the quality of the rooms, check-in and service in restaurant.
Friends from interstate had invited us to the Parkroyal as their guests to celebrate my husband's birthday. When my husband and I checked in our room wasn't ready, that wasn't a problem for us, however as we had Orchid Club Lounge privileges, we would have expected to be told we could wait in the lounge until our room was available. That didn't happen and we had to ask if it was possible for us to go up to the lounge and wait, the reply was "s'pose so". So we went up to the 7th floor and waited in the comfort of the lounge. On reaching our room the fridge had been turned off and water had leaked out over the floor.
When our friends arrived at 2pm they were told their room would be ready later. At 4pm they got their Orchid Room package, with key and information, however on going to the room found the key hadn't been included. Back to reception to get the key and they were told the room wouldn't be ready until 6pm! Advised reception they had already been checked in, but hadn't been given a key, they were then given the key and went to their room. Maintenance men were still at work fixing lights and then to top it off the room was wrongly configured. While a twin room had been booked the room had only one bed (queensize) and no space for another. They were "upgraded" to a suite which also only had one bed....next thing a knock at the door and a foldaway bed was wheeled in. Our friends were not happy and we were embarrassed as we'd suggested staying at the Parkroyal. I could go on and on about our experiences and it's safe to say we won't come back to the Parkroyal again unless the staff receive better training, are more courteous and the accommodation is refurbished. The whole experience was only redeemed by having access to the Orchid Club Lounge...which we paid for...and the service given by the staff in the lounge.
Why does the hotel advertise 2pm check-in when the Orchid Club Rooms have a 2 o'clock check-out as part of the deal?

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cattai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nowra, Australia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 25, 2012

Stayed here as part of a wedding party - perfect location - the wedding was at the IMAX theatre and we could it see it from our room - a quick walk across the road, and we were there. PERFECT! The room was very spacious and had a great view over Darling Harbour. Good TV and a nice large bathroom - love the towels - or should i say bath sheets!
Nice large bed - super comfy!
Appears very new but its not - just very well maintained.
Gentleman on valet were very nice, and very welcoming. Staff were over all very nice and nothing was too much trouble.
Location is biggest plus, and I would definitely stay again

Room Tip: Request a corner room - Not sure of the normal room, but i stayed on a corner and it was very spacio...
See more room tips
  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hotel_Hopper84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Darling Harbour Sydney

Property: PARKROYAL Darling Harbour Sydney
Address: 150 Day St, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#20 Family Hotel in Sydney
#23 Luxury Hotel in Sydney
#29 Business Hotel in Sydney
#48 Romantic Hotel in Sydney
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Darling Harbour Sydney 4.5*
Number of rooms: 340
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Parkroyal Darling Harbour Sydney Hotel Sydney

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