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“Clean Comfortable Room, Less Than Great Location.”

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The Grace Hotel Sydney
Ranked #17 of 178 Hotels in Sydney
Certificate of Excellence
Columbia, SC
Level Contributor
179 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“Clean Comfortable Room, Less Than Great Location.”
Reviewed June 9, 2014

The Grace Hotel is a beautiful classic hotel. Marble and brass and lovely dark woodwork are everywhere. The staff is exceptional, uniformed and very professional. The rooms are spacious, very modern and have quality fixtures and furnishings. The room service offerings were very good and reasonably priced. They have on site parking and valet assistance.

We had only two issues with our stay. The first was Wi-Fi Internet. The Grace has no business center or even free Wi-Fi in the lobby. It is charged by the hour and we just couldn't justify that for the brief interactions we needed so it was inconvenient. This should really just be a cost of doing business for a modern hotel. To their credit and our gratitude, they did print an email for us that had tour details we had misplaced. Again, great staff.

The other issue was location. All the better restaurants and attractions were always blocks to kilometers away. We didn't have a car during our stay and ended up walking a lot. There is a free shuttle bus that runs up and down George St (a block over from York) up to the Circular Quay. But it doesn't begin until 10am and stops at 4:30pm weekdays and 6:00pm on weekends(Winter hours). That frequently started too late and ended much too early for us. We took a cab one early morning for our tour of the Sydney Opera House for $11. If you have your own car, don't mind paying for a taxi all the time, or plan to walk in every direction to see the sights anyway you'll be fine. The hotel is a very convenient walk to the aquarium wharf where you can catch the ferries or the fabulous hop-on hop-off explorer cruise (recommended) so with some planning it would have been easier than the way we did it. Enjoy Sydney, it's a beautiful city.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DugRau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew A, Executive Assistant Manager at The Grace Hotel Sydney, responded to this review, June 10, 2014
Dear DugRau,

Thank you for choosing to stay at The Grace for your recent visit to Sydney.

I was pleased to note your overall positive comments about the hotel and our staff. I would like to confirm that the hotel does in fact have a Business Centre at one end of the lobby. Additionally, we do offer a period of complimentary internet to all guests which can be utilised in the public areas of the hotel on a daily basis.

Thank you again for your comments and I hope that he have the chance to see you again soon.

Best regards

Andrew Allen
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Adelaide, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 9, 2014

Arrived at 11am and asked to leave luggage until the 2pm check-in and was told could check-in and access room immediately - great bonus! Check-in and check-out very efficient. Staff on desk helpful and positive attitude, as were the room cleaners. Rooms spotless and good size, beds comfy, pool, sauna and steam room excellent working order. Breakfast was excellent quality and variety (included in room rate). Very handy for Pitt Street Mall, theatres, Darling Harbour and Circular Quay. Would happily return, excellent value.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Ando_Adelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney Australia
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 8, 2014 via mobile

This is a really beautiful hotel in the heart of the city. We had a king room with a rollaway in it and there was still plenty of room. My only complaint was that the dishes of those in neighbouring rooms were left out in the halls all day. Still there at 4pm.

This hotel is central, close to Pitt st and within walking distance to Darling Harbour and Circular Quay.

We didn't try the restaurant. There are restaurants and pubs close by. I would definitely recommend this hotel which has so much character. I will definitely return.

Stayed June 2014, traveled with family
Helpful?
Thank Tantakesatrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
88 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed June 8, 2014

Located in the heart of the city, close to the shops, and only a 15 minute walk down to Circular Quay area, and the same for Darling Harbour,this is a perfect place to stay in Sydney. It was great value for money, our room was spacious, spotlessly clean and well equipped. We had a modern bathroom with a huge shower cubicle. The staff are extremely friendly and helpful, and the hotel has a really nice feel to it. The only downside is that the bedroom walls are a bit thin, so if you have a noisy neighbour you would certainly hear them! We ate breakfast there once..it was ok..but we prefer to have breakfast out, as there are some good places and better value. Hotel breakfasts are expensive! We didn't use the lap pool..maybe next time.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 6, 2014

The location for this hotel is very good but that is it. However I found the staff at the reception unfriendly. We had reached Sydney early in the morning and hence had requested over email (ahead of time) that if they could prepare the rooms a little before the usual 2 pm entry as we would leave also by an early flight the next day. The staff had completely ignored the request and did not even bother to try to make the room ready even at 1 pm. The decor is dated and needs to be upgraded. The breakfast is just standard fare. The only saving grace was that we had chosen the family option and hence got free tickets to the Zoo and aquarium.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarita2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maui, Hawaii
Level Contributor
202 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed June 2, 2014

The Grace hotel was great. Very nice, lovely ambiance, friendly staff, nice amenities. Small lap pool and gym, but nice terraces on top floor. Great staff. Popular and good pub/restaurant in the hotel. Great concierge service/directions/recommendations, etc. Perfect location. Within walking distance of Sydney Harbor Bridge, Opera House, etc. Nice rooms, no problems at all. Highly recommended.

Room Tip: they gave us a free upgrade upon check-in to a "higher floor, nicer room" as we were celeb...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dancingbelle47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
131 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 2, 2014 via mobile

Excellent location for Pitt Street & Queen Victoria Building shopping, the Rocks, King Street Wharf, Chinatown & Darling Harbour. Clean and comfortable, though wifi was poor and the hotel did not have its own F&B outlets. However, as it is close to pubs, cafés etc this was not a problem. We had an excellent B&B rate via the hotel website and breakfast was the standard hot & cold buffet. The selection was adequate but not great - fine if included in the tariff, but I wouldn't pay extra for it especially as there is a wide choice outside the hotel at a fraction of the buffet cost. We asked for a quiet room and our room faced the internal courtyard with no view, but this didn't bother us. Staff were friendly and efficient. We'll be back.

Stayed May 2014, traveled with family
Helpful?
Thank Secret_Possum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grace Hotel Sydney

Property: The Grace Hotel Sydney
Address: 77 York Street | corner of York & King Streets, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sydney
#17 Luxury Hotel in Sydney
#23 Romantic Hotel in Sydney
#24 Family Hotel in Sydney
#34 Business Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Grace Hotel Sydney 4.5*
Number of rooms: 382
Official Description (provided by the hotel):
Discover Sydney from its heart at The Grace Hotel and be steps away from Darling Harbour and King Street Wharf, plus the best shopping, theatres and entertainment on offer. Standing beautifully restored today, the heritage listed 4 1/2 star Grace Hotel offers warm, personalised service and a unique blend of Art Deco charm and contemporary elegance. ... more   less 
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Also Known As:
Sydney Grace Hotel
Grace Hotel Sydney

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