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“Grand Hotel in Sydney” 5 of 5 bubbles
Review of The Grace Hotel Sydney

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The Grace Hotel Sydney
Ranked #20 of 179 Hotels in Sydney
Certificate of Excellence
Washington DC
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Grand Hotel in Sydney”
5 of 5 bubbles Reviewed August 13, 2013

Stayed at 3 hotels in Sydney in 10 days. The Grace was by far the best. The hotel is an updated grand hotel with high ceilinged lobby and gracious staff. There is an Irish pub off the lobby for good inexpensive food and a nice breakfast buffet in the morning. It was part of my tour package so I do not know what the room cost was, but the room was spacious, well appointed and wonderful.

  • Stayed August 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank lee510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this review, August 19, 2013
Dear lee510,

Thank you for taking the time to write a review about us on TripAdvisor.

It was very pleasant to read that you enjoyed the warm hospitality of our staff and our Neo-Gothic designed heritage building. We aim to consistently improve our facilities and services and your positive review goes a long way to helping us become a more proactive and excellent hotel.

We hope that you have the opportunity to return to the Grace Hotel and enjoy our other wonderful facilities and hospitality.

Warm regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,654 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (460)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Kuala Lumpur, Malaysia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed August 12, 2013

We were enjoyed our stay in this hotel. The location is great, it is walking distance to Opera House, Darling Harbour, Chinatown, Victoria Building, Westfield Shopping Centre and many other hot spot. Also, if you are traveling on your own without engaging a travel agency, I would recommend you Tay in this hotel as it is only 5 minutes walk to Wynard Train Station (to and from airport as well as connected to many other places/station). If you want to try to take the Ferry and enjoy the sea breeze, walk to Darling Harbour or King Street Wharf to hop on the ferry and explore. I would come back and stay again...

Stayed August 2013, traveled as a couple
Helpful?
1 Thank 622Grace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this review, August 19, 2013
Dear Guest,

Thank you for choosing to stay at the Grace Hotel and writing a review on TripAdvisor.

We are very glad that you enjoyed your recent travel to Sydney and delighted to have contributed to your wonderful trip. We pride ourselves on being able to offer you, our guests, the opportunity to fully experience Sydney from such a prime location.

Thank you again and we hope you choose to stay at the Grace Hotel again on your future journeys to Sydney.

Warm regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed August 8, 2013 via mobile

My husband and I stayed at the Grace and part of his birthday celebrations. We love the charm and history of the hotel. The rooms were good size and bed very comfortable. Our package included buffet breakfast which was good. Would stay again.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ljp1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this review, August 11, 2013
Dear Guest,

Thank you for choosing to stay with us to celebrate your special occasion with us. It is great to read that you had a pleasant experience in the hotel and enjoyed our breakfast in the Grace Brasserie.

Hopefully your positive feedback will be shared with your family and friends and we look forward to welcoming you back at the Grace Hotel soon.

Warm regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 4, 2013

My wife and I arrived around 11pm after a long day in Cairns and a return flight to Sydney. The first thing we have to do is wait in queue for a guy asking about their internet. I must have looked very annoyed since the gentleman asked if he'd jumped queue. Unfortunately the poor young lady at the front desk was alone and had no support for trivial questions. Once it was our turn the lady checking us in was very polite and helpful, also explaining the internet policy and pricing. Before heading to the room I asked if we had a Neo Room and what it meant, she couldn't answer and right then I knew I had been suckered on the website when paying extra for the Neo Room.

Once arriving to the room my newly found fear was confirmed, the room was just a basic room and didn't standout in any way to call it Neo. Even worse was it had an adjoining door to the room next to me with very obviously poor insulation from noise. To make thing worse the people in opposing room had the volume high enough on their TV that we could here the show clearly. I promptly called the front desk and the moved us to a new room on the same floor. It was a bit worn, but an okay bed and we were able to sleep without hearing any neighbors which is the most important thing of all.

Would I stay here again, maybe, but I'd look into other options first.

Useful info…
Internet wifi isn't very good (slow and sometimes drops) and seems wifi and ethernet are different plans.
Wifi cost $25 AUD for 24 hours and allows two devices to connect.
Checkout is 11am and you can get a complimentary checkout of 12pm.

Room Tip: Get a room facing in for a room that will be quieter if you don't care about a view.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank GoGoGoGordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this review, August 11, 2013
Dear GoGoGoGordon,

I appreciate you taking the time to write a feedback on your recent stay with us.

Please allow us to apologise for we have fallen short of your expectations during your stay. The Grace Hotel offers our guests Neo Room and these rooms have recently been refurbished with a luxurious walk-in shower access, new carpet was placed in these rooms with new furnishing.

You have provided us with a very constructive feedback that shows me the lack of training of our Reception team members especially in regards to our room knowledge. I will certainly reiterate the important of this to the team members.

Once again, thank you for your feedback and hopefully when you return to Sydney, you would consider us once again.

Kind regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed August 4, 2013 via mobile

The Grace is an old style hotel which has been renovated. It's a bit old fashioned for my taste but it was clean and comfortable. Some of the decor, particularly the floor coverings, were a bit unnattractive but some dodgy styling won't stop me from staying somewhere.

The location is good - a short walk to Wynyard Train Station or the free city circle bus. Plenty of little eateries around as well as some pubs.

My friend checked in and picked up the keys and she said staff were pleasant enough. I found the same on check-out. The concierge will mind your bags if you don't have a room.

My friend and I stayed in a twin room on the 6th floor (Room 629). Lovely large windows overlooking the street and great block-out curtains. Bathroom is spotless and modern, no bath just a shower. It was hard to eat our room service as there was only one chair at the desk. Some pay TV channels but you have to pay for movies. You can hear some noise from the street at night but its not obtrusive.

Room service staff were lovely. Food was about average (Thai green curry and nasi goreng $22e) but the cocktails were nice $15 ea.

We also used the free fitness centre on level 12 which had great views over the city. It has a small pool, two treadmills and some other equipment including weights and one weights bench. Pick up a towel as you walk in.

Overall I would say this is a typical four star hotel. Its nice and clean and friendly but nothing exceptional. We paid $384 (total) for Friday and Saturday night which is relatively cheap for a weekend in Sydney CBD!

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jeules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this review, August 11, 2013
Dear Jeules,

Thank you for choosing to stay with us during your recent trip to Sydney.

It is very pleasing to read a positive feedback from our guests, I am glad that you have enjoyed your stay with us and had the chance to use the Fitness Centre on the 12th Floor.

Thank you for your constructive feedback on our In-Room Dining meals, I will certainly share this with our Executive Chef as well.

Hopefully we are able to welcome you back to the hotel in the near future.

Warm regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Lincoln, Australia
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed August 3, 2013

Excellent hotel in the centre of Sydney CBD. We booked through Wotif for a great rate and were very happy with our room. Rooms were clean, spacious and the bed was comfortable. We were on a higher floor so it was very quiet even on a Friday and Saturday night. Would definitely stay here again when visiting Sydney!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SarahF818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this review, August 8, 2013
Dear SarahF818,

Thank you for choosing to stay with us during your recent trip to Sydney.

It is very pleasing to read that you have enjoyed your stay with us and loved the hotel location. Also you were happy with your room, bed and cleanliness.

We look forward to welcoming you back to The Grace Hotel Sydney in the near future.

Warm regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tasmania
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed August 2, 2013

If you want a lovely, old fashioned hotel right in the heart of sydney this is perfect. Walking distance to the CBD, darling harbour and circular quay.
Staff were very friendly, room was quite spacious and so was the bathroom.

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cassposh69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this review, August 4, 2013
Dear Guest,

Thank you for choosing to stay with us during your recent trip to Sydney.

We are very glad to read you have a pleasant stay with us and liked our spacious room and bathroom.

Hopefully we are able to welcome you back to the hotel in the near future, once again thank you for your feedback.

Warm regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Grace Hotel Sydney

Property: The Grace Hotel Sydney
Address: 77 York Street | corner of York & King Streets, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sydney
#20 Luxury Hotel in Sydney
#23 Romantic Hotel in Sydney
#24 Family Hotel in Sydney
#35 Business Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Grace Hotel Sydney 4.5*
Number of rooms: 382
Official Description (provided by the hotel):
Discover Sydney from its heart at The Grace Hotel and be steps away from Darling Harbour and King Street Wharf, plus the best shopping, theatres and entertainment on offer. Standing beautifully restored today, the heritage listed 4 1/2 star Grace Hotel offers warm, personalised service and a unique blend of Art Deco charm and contemporary elegance. ... more   less 
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Also Known As:
Sydney Grace Hotel
Grace Hotel Sydney

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