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“Great hotel, excellent location, with old world charm”

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The Grace Hotel Sydney
Ranked #17 of 178 Hotels in Sydney
Certificate of Excellence
Kiama, Australia
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great hotel, excellent location, with old world charm”
Reviewed December 29, 2012

My wife and I stayed for two nights post Boxing Day. The room was very tidy, clean and spacious with a decent sized bathroom and oversized shower. Lucky for us we managed to snag a great deal for booking two nights, well under $300 for both nights. However we did have a problem that caused some stress when there was concern raised by hotel management, to the extent that they were expecting us to vacate our room. In the end the booking issue was resolved in an amicable manner by the reception manager, Chris. The bed was large and comfortable. Breakfast wasn't included and we balked at $32 per person for full breakfast. The diner located across the lobby, Vivaldi was very good, priced well, good standard of dining and great coffee. There is ample parking nearby at Wilson at Kent street (one block south). We booked ahead (bookabay) and paid $30 for three days (fri,sat,sun) which is hard to beat. The hotel recommends Secure parking station, but it costs more than $30 / day. The location makes it a great option for shopping in the city as its within one block of QVB and Pitt st Mall. We walked to Darling Harbour, only 10mins on foot. We were able to secure a 12noon checkout which was appreciated. Overall, our stay was excellent and we will stay again and recommend the Grace Hotel to everyone.

  • Stayed December 2012, traveled as a couple
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    • Sleep Quality
    • Rooms
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Helpful?
3 Thank gazman3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Southport, United Kingdom
Level Contributor
115 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed December 28, 2012

Stayed at this hotel recently, hotel is centrally located and the rooms are of a good standard. The breakfast is quite good and the staff are helpful and friendly. The only complaint would be that the bed was not that comfortable. Overall, i would recommend this hotel to anybody looking for a good hotel to stay in in Sydney.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AtticusFinch14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 28, 2012

We stayed here for 8 nights in November and were very pleased with our choice. The room was a reasonable size with a superbly comfortable bed. The staff were all very helpful and courteous especially Kirk,the concierge who was extremely helpful. The hotel is in a fantastic location as it is so easy to walk to Darling Harbour, the Rocks and Circular Quay. After a long day it was lovely to use the pool, jacuzzi and sauna ,situated at roof level, there is also a small sun terrace with loungers.would definately stay here again

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pommet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 28, 2012

Stayed 3nights, beautiful hotel, art deco exterior, lobby still holds the old world charm, rooms have been modernized. Beds nice and comfy, huge bath tub, everything spotlessly clean. Staff more than helpful. Within walking distance to mall, DJs, Myers QVB and darling harbour. Will stay again!!!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelinthewild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 27, 2012

Stayed for a long weekend after a mid week business trip. So close to everything one needs to do in downtown Sydney. Had a room on the 11th floor, clean and tidy and best of all quiet! Staff very friendly and best of all arranging a late check out on the Sunday was no problem. Will definately stay at the Grace again on my next trip to Sydney.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Windy54_09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bathurst, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 26, 2012

Very Frustrating, If you try and contact The Grace Hotel Direct to try and sort out their deals they have through a third party which advertise 2 night deals, but then wont allow you to book the 2 nights. The Hotel is not at all helpful, but take you through a ridicules and very antiquated system of sending a form out for you to fill in, then you have to print it out, fill it in then scan it and send it through an email back to them. A time consuming process. Just take the credit card details like all other hotels and on arrival take a imprint of the credit card.

Stayed December 2012, traveled as a couple
Helpful?
1 Thank cathy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this review, January 2, 2013
Dear cathy g,

Thank you for writing your feedback regarding the booking experience that you had recently with the Grace Hotel, Sydney.

I am very sorry to read what you have encountered whilst trying to make a room reservation. I have followed up this issue with our Reservations Associates.

It looks like you were trying to book a special deal through wotif.com for a two-nights stay and unfortunately the second night that you were trying to book for was unavailable. However the hotel was willing to make the reservations directly for you over the telephone by honouring the 3rd party website deal (discounted room rate with breakfast included). This also means the same terms and conditions will apply for the phone booking which means it needs to be prepaid in advance and no refunds or cancellations will be allowed.

In order to have the booking prepaid in advance, the Grace Hotel requires our guests to fill out a chargeback form to authorise us charging the guest's credit card. This form and other documentations required are part of the hotel policy to prevent any credit card fraudulent.

Usually as part of our normal telephone booking, a credit card number is required to guarantee the reservations only and the payment will be processed upon guest's departure.

I hope this explanation helps to assist better understanding of our hotel process and please accept our sincere apologies for the inconvenience and frustration that we may have caused you.

Once again, thank you for your feedback.

Kind regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 22, 2012

My partner and I stayed here on a 24 hour layover on our way to Asia. What a pleasure! We were bumped up with a room upgrade and our suite was beautiful. The staff were very friendly. For such a short trip it was great to be within walking distance of Circular Quay and Darling Harbour. The room service breakfast was delicious too.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lilypetals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this review, December 23, 2012
Dear lilypetals,

Thank you for choosing to stay at the Grace Hotel and it is very pleasant to read that you have enjoyed your short stay with us and liked our Room Service Breafast.

Hope the rest of your Asia trip was memorable as well. We look forward to welcoming you back at the Grace Hotel, Sydney for your next trip.

Kind regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Grace Hotel Sydney

Property: The Grace Hotel Sydney
Address: 77 York Street | corner of York & King Streets, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sydney
#17 Luxury Hotel in Sydney
#23 Romantic Hotel in Sydney
#24 Family Hotel in Sydney
#34 Business Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Grace Hotel Sydney 4.5*
Number of rooms: 382
Official Description (provided by the hotel):
Discover Sydney from its heart at The Grace Hotel and be steps away from Darling Harbour and King Street Wharf, plus the best shopping, theatres and entertainment on offer. Standing beautifully restored today, the heritage listed 4 1/2 star Grace Hotel offers warm, personalised service and a unique blend of Art Deco charm and contemporary elegance. ... more   less 
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Also Known As:
Sydney Grace Hotel
Grace Hotel Sydney

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