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“Top Location and Service” 4 of 5 bubbles
Review of The Grace Hotel Sydney

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The Grace Hotel Sydney
Ranked #21 of 179 Hotels in Sydney
Certificate of Excellence
Rockhampton, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Top Location and Service”
4 of 5 bubbles Reviewed November 12, 2012

Recently stayed for 3 nights at the Grace Hotel. The location here is one of the best. We walked to The Rocks and Circular Quay (Opera House) and also in the other direction towards China Town for great Spanish food (and Paddy's Markets). It is also right next to the Pitt Street Mall and Queen Victoria Building, which was so convenient for shopping. We didn't go this trip, but it is right next to Darling Harbour as well.

Quality hotel with great service and facilities.The concierge were always helpful booking us taxis and opening doors when available. We had breakfast included with our room and I say this is a must! Full smorgasbord of hot foods, hash browns, bacon and eggs cooked to order if preferred. Fresh fruit, breads, cereals, toast, juice, tea and coffee. Yum!

Quality linen, towels and toiletries. However, I wasn't really happy with the pillows, either to thin and soft or a bit like a hard pancake...

We requested a room on a higher floor because of other reviews about traffic noise. We were on the 8th floor facing York St and while I could just hear the traffic at times it really didn't bother us. Not sure what it would be like on lower levels though. We did request a view, but I think they may have forgot about that as the building opposite in York St really isn't pretty and I think you would be better off facing King Street if you spend a lot of time at a window, but it may be noisy?

I also ran into a couple of girls near the mall who had $30off vouchers for massage at our hotel. So it only cost us $50 for a 1 hour Thai massage each. The masseuse were amazing, both male and female, and they were open until 8pm which made it convenient after a big day on the Sunday.

We had a pleasant stay. I would consider other places like Four Points by Sheraton for value, however it is another block away and not as history rich, so just depends on what you are after.

Room Tip: Room on a higher floor.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Atsbag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this review, November 24, 2012
Dear Atsbag ,

Thank you for choosing to stay at the Grace Hotel, Sydney and sharing your feedback on TripAdvisor.

We are very pleased to read that you have had a wonderful stay with us and enjoyed the buffet breakfast in our Grace Brasserie. We are very sorry to hear that the pillows were not up to your expectations. The Grace Hotel offers our guests pillow menu upon requested with Housekeeping Department.

Once again thank you for your constructive feedback and we do look forward to seeing you again soon.

Warm regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,632 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (459)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
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English first
ACT
Level Contributor
114 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed November 10, 2012

We purchased the romance package which included King room, breakfast, teddy bear, truffles, champagne, buffet breakfast and late check out we also bought an additional night with breakfast at a really great rate. We stayed a Friday and Saturday night. The room was wonderful, we were in a huge corner room beautifully furnished and clean. The bed was firm with plenty of comfortable cushions. The decor at the Grace is beautiful, art deco and so gracious. The christmas trees were up and looked lovely.The location is perfect 15 minutes walk to everywhere. Great shopping on your doorstep and restaurants by the water in Darling Harbour. We enjoyed the buffet breakfast a good selection with healthy options. My only feedback would be to include a fresh fruit juicer, the juice provided was awful. The made to order omelettes were lovely. We found all the staff friendly and helpful. The lap pool, spa and gym looked great and the view from the terrace was lovely a great spot to sit at night and enjoy the breeze.I would definitely return and recommend this hotel. I also liked the Peter Morrisey toiletries, a nice touch.

Room Tip: The higher the room the quieter. The parking is $45 a day, and not subsidised by the hotel. Try to f...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ACTTraveller2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this review, November 24, 2012
Dear ACTTraveller2009,

It is great to read that you had the opportunity to stay with us and has chosen the Romance Package! We are very pleased to learn that it was a great deal and enjoyed the Premium Corner King room with the complimentary late check out at 2pm.

The Grace Hotel always have special packages or accommodation deals to suits everyone's travel requirements. Please check our website for more details for your next stay with us.

Once again thank you for sharing your feedback on TripAdvisor and we do hope we are able to welcome you back at the Grace Hotel, Sydney.

Warm regards,
Christina Mendieta
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 9, 2012

Stayed at the Grace for three nights. The location is excellent being in the heart of the CBD and very close to department store shopping.rThere are numerouse good restaurants and bars in this area.

The hotel comprises an old heritage building that has been recently refurbished. The room that we occupied was very large but the bathroom was small. The room only had one small window that faced a couryard.

The staff were very helpful and friendly. Due to the number of surrounding restaurants, we did not eat there but did have a few drinks at the bar during happy hour.

I would recommend this hotel to anyone looking for value and prime location. Only real negative is that internet is expensive and not yser friendly. There was no free wifi.

Room Tip: go for their premium rooms
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  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sirlal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 9, 2012

Stayed here in May 2012 with my partner. Great location - walking distance to train station, darling harbour etc. Having the rooftop pool and spa was an added bonus after a busy day shopping! The staff were all lovely and helpful, would definitely stay here again.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
Helpful?
1 Thank Lozzie_087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed November 6, 2012

This is a top rung hotel. Nice in every way except for the connectivity. I am trying to travel using wifi to stay connected to save on roaming charges with my iPhone. No problem except that in Australia free wifi has not quite caught on. There is an apple store and a 24 McD a block from this hotel that both have free wifi. (Jet lagged - I loitered in front of the apple store at 3am to use their wifi. No problem! Worked great! Didn't get mugged!). I am not sure what I will do outside of a city. The gauntlet has been thrown. I am now on a mission to find free wifi!

In short, I feel an expensive hotel should provide free wifi at the least. This is important to me and so I give 3 stars.

  • Stayed November 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank eclipse_chasers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

On previous visits we had always stayed in the Rocks area to have the beautiful harbour views, but this time we needed to be in the heart of the city.

This hotel is perfectly located to access the city CBD. It presents well and refurbishments in the foyer were under way. The staff were friendly and the room was clean, although of course there was no view.

We had breakfast in their dining room and we, along with our invited guests, were treated very well and the staff couldn't have been more accommodating or helpful.

Would definitely stay here again and would recommend to others.

  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank asinor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

The Grace Hotel is located in downtown Sydney, York Street and is only two blocks away from Darling Harbour, about 7 minutes and about 10 - 15 minutes from Circular Quay.
The room we had was spacious with a large bed and also a good bathroom.
Because it is so close to Darling Harbour we went there each night for dinner.

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
1 Thank MitzyNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grace Hotel Sydney

Property: The Grace Hotel Sydney
Address: 77 York Street | corner of York & King Streets, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sydney
#21 Luxury Hotel in Sydney
#23 Romantic Hotel in Sydney
#24 Family Hotel in Sydney
#35 Business Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Grace Hotel Sydney 4.5*
Number of rooms: 382
Official Description (provided by the hotel):
Discover Sydney from its heart at The Grace Hotel and be steps away from Darling Harbour and King Street Wharf, plus the best shopping, theatres and entertainment on offer. Standing beautifully restored today, the heritage listed 4 1/2 star Grace Hotel offers warm, personalised service and a unique blend of Art Deco charm and contemporary elegance. ... more   less 
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Also Known As:
Sydney Grace Hotel
Grace Hotel Sydney

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