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“Smoking room hell. Avoid if a non smoker.”

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Rydges World Square Sydney Hotel
Ranked #56 of 178 Hotels in Sydney
Certificate of Excellence
Reviewed February 6, 2013 via mobile

I have stayed in this hotel many many times. The frequency with which I encounter non smoking rooms that stink of smoke is surprisingly high. This last visit will be my last sadly. It's almost as if they arbitrarily switch smoking room signs to accommodating the bookings they have.

I no longer believe this hotel is genuine about its non smoking policies. Just to be clear, I have never complained before but this last booking was too much.

If you are a smoker, this is the hotel for you. If you are not. Avoid it like the plague. There is no more a disgusting experience than having to be confronted like this so repeatedly to realise they actually don't care. It claims to be 4 1/2 star. Sadly, it is barely a 3 star on this basis.

I ended up being moved to one of the only three last rooms available. All smoking rooms. All that stank much less than my non smoking room. The hotel agreed.

Again, not becoming of a 4 1/2 star hotel.

  • Stayed: February 2013
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1  Thank spot1601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerWorldSquare, General Manager at Rydges World Square Sydney Hotel, responded to this reviewResponded February 10, 2013

Please accept my sincerest apologies for the room issues that you have encountered.

We do offer smoking rooms in the hotel which is only limited to our 12th floor. We have a strict non smoking policy to all our other guest floors and indoor public areas within the hotel.

Thank you for your feedback and the issues raised. We will be monitoring such issues to ensure we are still meeting guest expectations.
I do hope that I have the opportunity of welcoming you back to the hotel so we are able to display improvements from your previous stay.

Kind regards
John McIlwain

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1,312 - 1,318 of 2,096 reviews

Reviewed February 1, 2013

Word of advice for guests checking in with a car. Approach hotel from the Pitt Street entrance and have it valet parked. $30.00 cheaper than parking yourself and it is not easy to find entrance to parking station if you are a first time visitor to Sydney. Check in was very friendly and efficient. We were allocated high floor adjacent rooms with our son and his wife. Our rooms were comfortable and clean, maybe a little on the small side so ideal for one or two night stays. Centrally located with Chinatown and Cockle Bay/Darling Harbour a short walk away. We had a good rate through an auction site so didn't pay full rate, therefore considered it value for money. Didn't use any other hotel facilities so can't comment on them. Definitely recommended for business travellers and first time visitors to Sydney.

  • Stayed: January 2013, traveled with friends
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Thank ozbev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerWorldSquare, General Manager at Rydges World Square Sydney Hotel, responded to this reviewResponded February 4, 2013

It’s great to hear another review of an enjoyable stay, many thanks to one of our Senior Contributors.

I hope to see you again soon at Rydges World Square.

Kind regards
John McIlwain

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Reviewed February 1, 2013 via mobile

I had low expectations for this hotel as from trip adviser it looks like the Australian version of Travelodge! But I'm pleased I was wrong. The staff were helpful, the public areas clean and spacious. Our room was larger than expected and capable of sleeping a family of 5 but there was only 3 of us! As we were honeymooning they had left a complimentary bottle of champagne on ice for us which was a lovely surprise!
The hotel location is fantastic for the price. A short walk to the monorail, loads of restaurants and cheap places to eat including sushi bars, Burger King and Chinese restaurants etc right on the doorstep. A 15 minute walk to darling harbour and a 25/30 walk to the harbour bridge. There is a pharmacy in the small shopping centre directly behind the hotel which is open until 11pm.
Couldn't say enough good things about the location. We were never in the hotel except to sleep but when we were there we were comfortable and clean and while the views are not great - who wants to admire Sydney from the hotel anyway?!!!
I'd definetly stay there again
10 out 10

  • Stayed: December 2012
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Thank Natalie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerWorldSquare, General Manager at Rydges World Square Sydney Hotel, responded to this reviewResponded February 4, 2013

Thank you Natalie H for such an amazing review. I’m glad we exceeded your expectations on your stay with us.

We are very lucky to be in such a central location within Sydney’s CBD, it’s wonderful that you took advantage of all the things Sydney has to offer.
It sounds like you have thoroughly enjoyed your stay with us at Rydges World Square and I hope you enjoy the rest of your honeymoon.

Kind regards
John McIlwain

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Reviewed January 27, 2013

Rydges at World Square is a great hotel for people both business and family travel. The location of Rydges is great as this is centrally located in Sydney CBD. There are a lot of good food joints nearby and this area is also very happening in the evenings. The hotel has a good lounge area and plays decent music. The only downside is that there isn't any Wi-Fi in the rooms. Hence you'll have to use the cable only. This isn't good if you have a tab (which most of us do carry). Moreover, the internet is paid (unlike some European and Japanese hotels), which isn't a good part. But you can always become a Rydges priority member (for free!) and get 50% discount on the internet charges.
The staff is cheerful and helpful and happy to guide you to nearby locations. Overall, a good place to stay for business travelers but slightly higher on the price range.

  • Stayed: July 2012, traveled on business
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Thank Suitcaser-007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerWorldSquare, General Manager at Rydges World Square Sydney Hotel, responded to this reviewResponded January 28, 2013

Thank you for your review Suitcaser-007. We do currently have WiFi in all guest rooms, it’s just a matter of following the prompts and connecting to your room.

I’m pleased to hear that our staff has once again delivered exceptional customer service.

We look forward to seeing you again at Rydges World Square.

Kind regards
John McIlwain

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Reviewed January 26, 2013

The rooms are fine. The bathrooms are quite tired and the corridors old and dated, but it will do for a night or two if you got a good price. The hotel offers rooms with two double beds which is good for travelling with children, although the beds are quite difficult to share. We ended up with one person on the floor each night (on lots of duvets and blankets).

The hotel's location is great, right on world square with Coles, food courts and shops right underneath the hotel. The hotel doesn't have a pool but a decent gym. Staff is nice.

  • Stayed: January 2013, traveled with family
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Thank Heather_12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerWorldSquare, General Manager at Rydges World Square Sydney Hotel, responded to this reviewResponded January 28, 2013

As part of our ongoing maintenance program we are currently servicing the hotel to ensure we meet guest’s expectations. I trust on your next stay, you will see vast improvements.

We hope to see you again soon at Rydges World Square.

Kind regards
John McIlwain

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Reviewed January 23, 2013

we stayed at the Rydges on Jan 2 with our teenage sons in 2 rooms next to each other. check in was prompt and efficient! staff are very friendly. Hotel is in a great location, after our first night we was woke up around 7 with a banging noise, I contacted reception, and they changed our rooms to a higher level and with a balcony which was a bonus. hotel rooms where lovely and clean with a nice modern feel to them. The boys enjoyed the gym facilities and it was good that it was open till 10 pm.
We didn't eat breakfast at the hotel you can walk outside of the hotel and to the left and there is kazz cafe-deli which serves awesome brekki and lunches.
From the hotel you can walk everywhere, to the Rocks circular quay, which was amazing. ferry to Manly.
Paddys Markets,shopping is great westfield skytower, aquariam was fun. metro just outside the hotel. Overall when we come back to Sydney we would stay here again.

  • Stayed: January 2013, traveled with family
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Thank kazozz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerWorldSquare, General Manager at Rydges World Square Sydney Hotel, responded to this reviewResponded January 28, 2013

We are extremely fortunate to be situated in Sydney’s precinct with restaurants, entertainment, shopping and more right on our doorstep. My apologies for the noise you encountered on your first night with us, i’m pleased remedial action was taken and you were happy with your new room.

Overall it sounds like you had a wonderful stay with us in Sydney.

We look forward to welcoming you back at Rydges Word Square in the near future.

Kind regards
John McIlwain

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Reviewed January 23, 2013

Stayed for 13 nights. Joint thier priority club to recieve discount rates.
The staff were extrememly helpful. This hotel has the most comfortable
beds - King Koil Dream -. They have the best door men, who go out of thier
way to assist you. A nice clean and central hotel which I am happy to recomment.
The family room was well appointed.

Room Tip: I chose the family room, two great sized rooms
  • Stayed: January 2013, traveled with family
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Thank Tralah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerWorldSquare, General Manager at Rydges World Square Sydney Hotel, responded to this reviewResponded January 28, 2013

Many thanks to one of our priority guests. It’s great to hear another comment on how comfortable our exclusive Rydges dream beds are!

We look forward to welcoming you back again soon to Rydges World Square.

Kind regards
John McIlwain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges World Square Sydney Hotel

Address: 389 Pitt St, Sydney, New South Wales 2000, Australia (Formerly Avillion Hotel)
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#50 Luxury Hotel in Sydney
Price Range: $158 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Rydges World Square Sydney Hotel 4.5*
Number of rooms: 454
Official Description (provided by the hotel):
Rydges World Square Sydney is centrally located on the corner of Pitt and Liverpool Streets, within the World Square shopping and business precinct in the CBD. This great contemporary hotel has a fantastic location with easy access to Sydney's major shopping areas, theatres and tourist attractions like Darling Harbour, either by Rail, walking or taxi. ... more   less 
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Also Known As:
Rydges World Square Sydney
Rydges World Square Hotel Sydney

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