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The York by Swiss-Belhotel
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All reviewswynyard stationyork apartmentscircular quaygreat locationdeluxe studiowasher and dryeryork streetfull kitchenapartment hotelone bedroom apartmentlarge balconyopera houseexcellent apartmentliving arealaundry facilitiesserviced dailydining table
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Reviewed August 30, 2012

I spent only 1 night at the York and found the rooms comfortable, clean and spacious. However, the road noise is almost at the point of being unbearable.

This might just be a downside to being in an inner city location (which is really very handy) but some double glazing on the windows might be in order. Additionally, I could also hear people in the corridor so felt the walls were quite thin.

So, would I stay here again? If it was a long stay, maybe. However, I feel that there are quieter options in Sydney that have the same facilities.

  • Stayed: August 2012
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3  Thank Sarah_Jane075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheYorkSydney, Guest Relations Manager at The York by Swiss-Belhotel, responded to this reviewResponded September 9, 2012

Dear Sarah_Jane,

We appreciate you taking the time to comment on your recent stay at The York by Swiss-Belhotel and apologise for the issues you experienced with noise. It is great to read that you found the location of our hotel to be convenient. We do hope you will choose to stay with The York by Swiss-Belhotel again soon.

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Reviewed August 26, 2012

I have stayed at the The York for work a couple of times now. Rooms are large and clean. I find the inclusion of an ancient stereo in the room to be a bit odd. Showers are good. On my last stay I found the room to be very noisy. Nearest useful shop for getting provisions seems to be Coles in Wynyard Park so not too far. Walking distance to everything you want in Sydney CBD, and ferries/trains very close as well for those longer trips.

  • Stayed: August 2012, traveled on business
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1  Thank mandnontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheYorkSydney, Guest Relations Manager at The York by Swiss-Belhotel, responded to this reviewResponded August 28, 2012

Dear Mandnontour,

We appreciate you taking the time to comment on your recent stay at The York by Swiss-Belhotel and apologise for the issues you experienced with noise. It is great to read that you found your apartment to be spacious and suited your needs and found the location of our hotel to be convenient. We do hope you will choose to stay with The York by Swiss-Belhotel again soon.

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Reviewed August 23, 2012

Have just got home from a stay at the York. A spacious apartment with excellent facilities and helpful staff. Balcony view was stunning by day and spectacular by night. A good location, about $14.00 by taxi to Darling Harbour, Convention Centre, Paddy's Market and China Town.

Room Tip: Ask for a room that faces entrance to Harbour Bridge, 18th floor had excellent views
  • Stayed: August 2012, traveled on business
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Thank 789maria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheYorkSydney, Guest Relations Manager at The York by Swiss-Belhotel, responded to this reviewResponded August 28, 2012

Dear 789maria,

Thank you for taking the time to comment on your recent stay at The York by Swiss-Belhotel. It is great to read that you found your apartment to be spacious and suited your needs and found the location of our hotel to be convenient. We look forward to seeing you again soon.

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Reviewed August 21, 2012

We stayed here for six nights in July with the family (2 adults, 2 kids) in a two-bedroom apartment. We were OK overall with our stay, but there's lots of room for improvement.

On the plus side, the location is fantastic. Seven or eight minutes walk from Circular Quay, the Bridge and the Opera House. Very close to the CBD and shopping areas, and only a minute's walk from Wynyard Station (with trains direct to the airport). You can't ask for more. The rooms were very spacious and the only equipment we missed was a kettle. We were also impressed that the room was fully serviced every day (beds made, towels replaced etc) - in our experience, this is not normal in an apartment-hotel like this one.

Our experience of the staff was mixed. Checkin and checkout staff were excellent - friendly, efficient and professional - and the concierge was very helpful. For most of the rest of the time, the staff behind reception didn't even ackowledge us as we walked past. Similarly the standard of cleaning was mixed - for some reason the apartment was spotless on weekdays but not so at weekends.

On the negative side, the biggest gripe (and it was a big one!) was the complete lack of soundproofing. The roar of traffic from the roads below was quite unbelievable, even though we were on the twenty-somethingth floor, and it continued throughout the night. Other reviewers have mentioned this and said it's not the hotel's fault. Sure, but our room was single-glazed, something I thought had died out in the '80s. If this hotel has any pretensions of grandeur, it needs to address this issue a.s.a.p. Other niggles - the washing machine and dryer turned the bathroom into a steam room, there was no central heating or air conditioning (the main rooms had big old-fashioned rattly machines hanging from the ceiling to do this), and there was a notice in the kitchen asking you to open the balcony door when cooking to avoid activating the fire alarm (Really? Come on...).

Other than the road noise, which was unacceptable, the other niggles are minor and would not be a big deal in an average-quality, average-price hotel. But this place is not cheap. For my money, I expected more. Given the enviable location, if this hotel invested in a refurbishment (that included central heating / cooling and double-glazing all round), it could be an absolute winner.

  • Stayed: July 2012, traveled with family
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2  Thank ChrisOnATrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheYorkSydney, Guest Relations Manager at The York by Swiss-Belhotel, responded to this reviewResponded August 28, 2012

Dear ChristOnATrip,

We appreciate you taking the time to comment on your recent stay at The York by Swiss-Belhotel.

It is disappointing to read of the issues you had with the reception and housekeeping and these comments have been passed on to the relevant department heads and staff members. Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems.

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Reviewed August 14, 2012

This is not a normal hotel, but rather apartments for rent. We found the location to be perfect for walking around Sydeny. The rooms were very clean, the staff friendly and the view from the room spectatular. I would highly recommend.

  • Stayed: September 2011, traveled as a couple
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Thank joecooool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheYorkSydney, Guest Relations Manager at The York by Swiss-Belhotel, responded to this reviewResponded August 14, 2012

Thank you for taking the time to share your feedback regarding your recent stay at The York by Swiss-Belhotel. We are so pleased that you enjoyed your stay with us and it is through feedback such as yours that we can improve our guests experience.

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