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“Awesome location!” 4 of 5 bubbles
Review of The York by Swiss-Belhotel

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The York by Swiss-Belhotel
Ranked #38 of 179 Hotels in Sydney
Certificate of Excellence
Wollongong, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Awesome location!”
4 of 5 bubbles Reviewed March 2, 2012

I'd read mixed reviews on this place, but I wanted a 2 bedroom apartment within walking distance to circular Quay and this place delivered. The staff were fabulous, very helpful and friendly. Parking was safe and cheap for the city. We had the deluxe room, and it was very roomy with air con in both bedrooms and the lounge. It would be a great spot for a long term stay with everything needed. My only complaint would be the shower had obvioulsy not been cleaned (hair in the drain). If you stay, head across the road for beakfast at "barramundi", as recommended by staff.

Room Tip: Pick the deluxe apartments.
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  • Stayed March 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Oz_Jez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Public Relations Manager at The York by Swiss-Belhotel, responded to this review, March 4, 2012
Dear Oz_Jez,

Thank you for taking the time to review your stay. It is through feedback such as yours that we can improve our guests experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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885 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
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English first
Sacramento, California
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed February 27, 2012

My wife and I stayed 3 nights in February 2012 before our cruise. Our rate upgraded us to a deluxe room, subject to availability. We were upgraded and our room was excellent! The ladies at the front desk could not have been better. I highly recommend this property.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MrBill_89509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, February 28, 2012
Dear Mr Bill,
Thank you for taking time to review the York by Swiss-bel Hotel.
We constantly strive to provide excellent customer service and are greatful when it is noticed and appreciated. We hope to see you again for another Lovely Stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
249 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 bubbles Reviewed February 27, 2012

we decided to opt for a tp floor pent house between 4 of us rather than 2 rooms each, so pleased it was superb with 2 balconies looking over Sydney harbour and a fully fitted kitchen, lounge and dining room and 2 bathrooms, the lounge had sofas and seats for 8 people, wifi was chargeable at $10 a day, washing machine and tumble dryer were also buuilt in along with fridge and freezer. teh pool is on teh 3rd floor and also had a whirl pool spa bath, from teh out side thsi looks like a boring red brick building even teh public area was spartan but when you opened teh room into the bedroom it took our breath away teh balcony one side accommodated 8 poeple so we sat and drank and ate outside watching the sky go red, the location is up a slight hill but literally 4 mins walk from Circular Quay

Room Tip: if theres more than one room needed opt for the Penthouse, 2 mins walk away if the courtyard cafe in...
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  • Stayed October 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bmwroadster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, February 28, 2012
Thank you for taking the time to review the York by Swiss-bel Hotel. We are so happy you enjoyed your stay with us. It is through positive feedback that we are able to know how best to service our guests. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed February 19, 2012

We've just returned home from a quick 3 night trip to Sydney to climb the Harbour Bridge. I had been monitoring Trip Advisor religiously, and worried because of some of the reivews. They were either glowing, or really terrible. After staying at The York, I assume that the apartments are all privately owned, and some may be better than others. Ours certainly exceeded our expectations.

We stayed in a deluxe executive suite on the 22nd floor. The main reason we decided to stay here was because, with 2 teenage boys, most hotels would offer 2 queen beds in a room (they don't want to share a bed!), or interconnecting rooms (double the price). A serviced apartment was certainly a better move.

We entered the apartment and straight ahead was the living room, to the left was a bedroom for the boys, and to the right (down a short hall) was the master bedroom. The master bedroom had a large ensuite next to it, with a double sink, bath, shower and loo. Next to that was a laundry with washing machine and dryer. Other reviews have said appliances were noisy, however this was not the case in this particular room.

Walking forward from the front door, you pass the 2nd bathroom on the right, and walk into the main living area. It has a full kitchen with appliances (toaster, saucepans etc). A large L shaped couch with TV. To the right of the living room is a rectangle table with 6 chairs. A little further to the right, behind sliding doors, is an office with desk, chair and couch.

The kids room had its own veranda with table and 4 chairs, where we had breaky! The living room had a veranda with a table and 2 chairs. We had a lovely view of Lavender Bay. There were certainly buildings in the way, but, hey, it's the city. At night it was lovely.

Friday afternoon we walked to Darling Harbour and had lunch, then that night we walked down to the bridge and did the climb. Saturday, we walked down to the market at the Rocks and then to Circular Quay to catch a ferry to Pyrmont, the monorail around and walked back to the unit. It was a great location and gave us the opportunity to visit many sites without need for a car.

After each trip out, we enjoyed a swim in the beautiful pool on the 6th floor, and soaked in the spa. There was also a sauna and gym.

We would recommend this apartment to friends and family, but perhaps suggest they stay in that particular unit or at least book the deluxe executive. I believe the executive all face the front of the building.

On the down side...I would be careful with little kids. The verandas do have pot plants and chairs. You can lock the sliding doors, but there are not locks up high, so you would need to be vigilant. Again, this was in this particular unit, others may be different.

Room Tip: We stayed on the 22nd floor and had no problems with the traffic noise. Closing the glass sliding d...
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  • Stayed February 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MattandCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Guest Relations Manager at The York by Swiss-Belhotel, responded to this review, February 20, 2012
Thank you for your detailed review of The York by Swiss-Belhotel. We appreciate your positive comments, and have certainly taken onboard your suggestions for improvement.
We are pleased that you enjoyed your stay with us and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 16, 2012

I stayed here in a 2 bedroom, 2 bathroom apartment with 2 girlfriends start of feb (2012) for 4 nights.I found it to be fairly big and the bathrooms were nice. the main bedroom was very big and the 2nd was abit small but you're only really in there for sleeping so that was fine. Lounge room had room to move and the kitchen wasnt tiny either. It had everything you need and we got our rooms service everyday with new towles. didnt get any new shampoo etc in our stay just what was there when we go there. I'm sure you could ask for more if you needed it.everything seem pretty clean, also had a big balcony.
At night i found it to be abit noisy with all the cars, we were on the 15th floor so im sure the higher you are the less it would be. it wasnt to bad, im just a light sleeper. Which it never once woke me up just getting to sleep. that was only the first night so could of been still working on Perth time.
The location was great, could walk to most things. the place it self, i was pretty happy with and would stay here again.

  • Stayed February 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank goingawayy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Guest Relations Manager at The York by Swiss-Belhotel, responded to this review, February 20, 2012
Thank you for taking the time to share feedback regarding your recent stay at The York by Swiss-Belhotel. We are so pleased that you enjoyed your stay with us and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
5 of 5 bubbles Reviewed February 14, 2012

We stayed in this property for the 3rd time, the location is great its 10 mins to anywhere you wish to see in the CBD. Im not sure what the other review experienced however we had nothing but freindly and professional service. We had several requests and each time we were responded to efficiently. The rooms are the biggest you will find anywhere and we stay in the city on business and pleasure often. When we travel with our baby we wont stay anywhere else. The space, the kittchen and the laundry are fantastic.

The room was cleaned everyday without an issue they even accomodated our sleeping baby and returned when she was awake. Some rooms are better than others and we dont book the standard rooms, only deluxe but you get what you pay for I guess. No hesitation in recomending this hotel.

Room Tip: Book Deluxe Rooms not the standard
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  • Stayed January 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Blackcard2273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Guest Relations Manager at The York by Swiss-Belhotel, responded to this review, February 16, 2012
Thank you for taking the time to share feedback regarding your recent stay at The York by Swiss-Belhotel. We are so pleased that you enjoyed your stay with us and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed February 12, 2012

This hotel's location is the only thing it has going for it. The interior hallways and rooms desperately need updated, but the decor was phenomenal compared to the customer service. We stayed here for several months while in Sydney on business, and (with the exception of a few) the front desk staff generally acted annoyed by the presence of customers. You would walk up and stand patiently at the counter, and they would just keep typing at the computer as if you weren't there.

On one occasion, when we returned to the hotel at about 11pm on a Saturday evening, the doors were locked, and since it was dark, we didn't immediately notice that there was a card-swipe box next to the door. There was no one at the front desk to let us in, so we knocked on the glass. The person on duty appeared, waving his arms aggressively and yelling at us to stop knocking. Once we got in, he continued to berate us in a way that was completely out of proportion to the situation. When we asked to speak with the manager, he told us that he was the manager, but he refused to give us his name. We continued to insist that he provide his name, and at this point he told us that he was going to call his friends to "come get us." Of course, nothing came of that threat, but the whole situation was completely bizarre and a little scary.

The hotel's billing system is also horribly outdated and disorganized. There were lots of mistakes in this regard during our stay, but the worst occurred upon checkout. They billed us incorrectly, and didn't discover their error until several days later. Without our authorization, they billed our account for the additional balance. Even worse, the person who entered the payment accidentally typed an additional digit, and as a result, we were charged an amount 10x more than what we owed. It took approximately one week for this charge to be removed from our card.

Room Tip: Choose a room at another hotel.
See more room tips
  • Stayed October 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Melanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, February 13, 2012
Dear Melanie B,

Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems.

Please contact the hotel on 02 9210 5000 and ask for Abbie Williams as we would like to resolve this issue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The York by Swiss-Belhotel

Property: The York by Swiss-Belhotel
Address: 5 York St, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The York by Swiss-Belhotel 4.5*
Number of rooms: 108
Official Description (provided by the hotel):
The York by Swiss-Belhotel is located in the heart of the CBD offering a combination of Studio 1 and 2 Bedroom Apartments. Each apartment offers a spacious living area, fully equipped kitchen, 1 or 2 bathrooms, laundry facilities and balconies. Most apartments have views that extend to the City SkyLine, and the Executive Apartments overlook Sydney Harbour Foreshore*.*Views are not uninterrupted ... more   less 
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Also Known As:
The York By Swiss-Belhotel Hotel Sydney
York Apartment Hotel
York Apartment Sydney
Apartment Hotel New York

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