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“Fantastic hotel & team to match!” 5 of 5 bubbles
Review of The York by Swiss-Belhotel

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The York by Swiss-Belhotel
Ranked #38 of 179 Hotels in Sydney
Certificate of Excellence
Melbourne, Australia
2 reviews
“Fantastic hotel & team to match!”
5 of 5 bubbles Reviewed February 7, 2012

This was my first stay at the York and now can't believe I haven't tried it before. The service friendliness, standard of large apartments and location make it a perfect place for business or pleasure. I can't fault anything and was even more pleasantly surprised to have a selection of decent Japanese restaurants on the door step! Stay here :)

  • Stayed February 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, February 12, 2012
Thank you for taking the time to review your stay. It is through feedback such as yours that we can improve our guests experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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882 reviews from our community

Traveler rating
    332
    391
    101
    37
    21
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hertfordshire
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 6, 2012

We stayed for over two weeks at The York and were very pleased with the space offered.
Our room on the 20th floor was not a refurbished one but was clean, had a balcony, large sitting room / diner, kitchen, separate bedroom and bathroom with washing machine and tumble dryer.
The staff were friendly and the position of these apartments near to Circular Quay, The Rocks and Wynyard Station is brilliant.
The housekeeping staff kept the rooms nice and clean I certainly did not have the problem that other reviewers state about dirt.
Wouldn't hesitate to recommend to anyone looking for a comfortable base providing you are not expecting modern hotel style decor.

Room Tip: Lifts do make a "ding dong" noise when arriving so it is better to ask for a room away fro...
See more room tips
  • Stayed February 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PennyBerkhamsted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed February 5, 2012

The front desk staff at the York sure know how to make their guests feel unwelcome.

There was an issue with my room and my early check-in wasn't available. Bit of a disaster after a long haul flight and I needed to get to the office asap. Rather than apologize and help find solutions they treated me like I was an irritation. The staff made me feel as if it was my fault and I had to shower & shave in the pool room and dry myself with a t-shirt! I needed to iron a shirt for work - but was not allowed near a room despite plenty being available and they proposed I pay them to do it for me. What a shocker. Really bad start to my trip to Sydney!

Please avoid this hotel.

  • Stayed February 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank hsaunders782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Level Contributor
88 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 bubbles Reviewed February 5, 2012

We just spent the weekend in Sydney at The York, and having booked under the 'Summer in the city' promotion we were expecting the advertised upgrade to a deluxe apartment. However, when we arrived we were allocated a dirty, shabby room with stained, worn carpets and fixtures and fittings that had definitely seen better days. When we spoke to reception we were told there were no deluxe apartments available and the offer was only available 'if' there was availability.
We persisted, and finally were told we could move to a deluxe apartment for our second night - gee, how kind!
We would most definitely NOT have booked this hotel if it were not for the upgrade and I wouldn't recommend anyone to stay in the un-refurbished rooms. As someone else has said in their review, the fridge (which is in the room) is so noisy it keeps you awake, as does the loud 'Ding Dong' every time the lift arrives! The light switches and sockets are so dirty you don't want to touch them, and I don't think anyone has ever cleaned the skirting boards which are black with dust etc. In both apartments holes had been punched in doors and then filled and shabbily painted.
On the plus side(!), the location is good - just 10 mins walk to The Rocks and The Wharf. And the pool looked clean and inviting, though we didn't get time to use it.
In my opinion this hotel is WAY overpriced for the standard of the accommodation, and the apartments all need to be fully refurbished.

Room Tip: Get a high floor (the noise from the traffic is very loud) and get as FAR FROM THE LIFTS as possible...
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  • Stayed February 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank coffee01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed February 2, 2012

Just checked in and OMG is it horrible. From the moment I stepped into the elevator I knew I was in trouble. Worn stained carpet, the hallways are old and more horribly worn carpet. The room has the same old stained carpet, marked up walls. Cant even describe how disappointed i am. Will have to endure for to ight and move somewhere else tomorrow. Gross dont stay here!! Come on owner update the place it's. Beyond terrible. Amazed the amount I am paying for such a dump. What a rip off.

  • Stayed February 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Kathleen203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, February 3, 2012
Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed January 30, 2012

The room was generally ok: big enough and clean. Now every single machine in that apartment was a noise maker, I had to switch off the fridge every night in order to get some sleep and not to mention the air conditioning. It happened to be loud and also make the annoying beep beep whenever turned on and off, well, it went all crazy on us. We did not touch the remote and it keep switching on and off and on and off randomly, not so fun in the middle of the night. I complained, the said they had sent someone when around midnight the thing goes crazy again, I call reception they told me it was middle of the night and there was nothing they could do. I ended switching the major switch.

  • Stayed January 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank idelgado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Guest Relations Manager at The York by Swiss-Belhotel, responded to this review, February 1, 2012
Dear Idelgado,

Thank you for bringing these issues to our attention, we welcome all constructive criticism, as it helps us rectify these problems.

I have reviewed your feedback in detail with our housekeeping and maintenance manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twickenham, London
Level Contributor
110 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed January 20, 2012

We went to Sydney for the week between Christmas and New Year and we chose the York apartments due to its location and excellent Tripadvisor reviews.

For us it entirely lived up to its reputation, our apartment was on the 18th floor with views of Lavender Bay. It was well appointed, NOT in need of refurbishment, and really spacious. The kitchen area was large and had a big fridge as well as a minibar and the living room was a good size though the sofa wasn't very comfortable. The balcony was a good size with ample room for all three of us and the master bedroom was quite spacious, though the second room was smaller. A real bonus for us was that there were two en-suite bathrooms both with excellent showers.

As far as the location is concerned it was ideal for us. Less than 10 minutes walk to Darling harbour on the left, the rocks straight ahead and Circular Quay on the right. Two Japanese reastaurant on the same block for takeaways, and a couple of food shops nearby so we had all we needed!

It beats buying two hotel rooms by a mile,so thoroughly recommended for families.

Room Tip: Go as high as possible
See more room tips
  • Stayed December 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank howardwarwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TYSB, Manager at The York by Swiss-Belhotel, responded to this review, January 23, 2012
Thank you for taking the time to review your stay. It is through feedback such as yours that we can improve our guests experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The York by Swiss-Belhotel

Property: The York by Swiss-Belhotel
Address: 5 York St, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The York by Swiss-Belhotel 4.5*
Number of rooms: 108
Official Description (provided by the hotel):
The York by Swiss-Belhotel is located in the heart of the CBD offering a combination of Studio 1 and 2 Bedroom Apartments. Each apartment offers a spacious living area, fully equipped kitchen, 1 or 2 bathrooms, laundry facilities and balconies. Most apartments have views that extend to the City SkyLine, and the Executive Apartments overlook Sydney Harbour Foreshore*.*Views are not uninterrupted ... more   less 
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Also Known As:
The York By Swiss-Belhotel Hotel Sydney
York Apartment Hotel
York Apartment Sydney
Apartment Hotel New York

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