We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not overly thrilled...”
Review of The Westin Sydney

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Westin Sydney
Ranked #32 of 175 Hotels in Sydney
Certificate of Excellence
Auckland, New Zealand
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not overly thrilled...”
Reviewed January 6, 2009

We stayed at the Westin Sydney in early Feb 2008 for 4 nights, which admittedly was awhile ago. However after reading some of the current reviews, I thought it time that I say something about this overrated hotel. My wife and I generally enjoy staying at the Westin chains around the world, but the Sydney Westin was a let down.

On arrival, we weren't greeted with a smile or any pleasantries by front desk. Although check-in was prompt and efficient, it was all too cold and clinical. Some warmth and a smile would've been nice! Westin prides itself on personal service - I didn't see any sign of that.

The room was nice and tidy, which was welcomed. We had the Deluxe room. The room fittings were of relatively high standards, the bathroom was clean and modern, and the general living area was spacious enough for a family of three. The bed was comfortable enough. Room service was prompt in their delivery of the cot for our then 16 month old son.

The concierge was always very helpful and courteous. He gave us great tips and advice on how to get around the city, and of some general sights and attractions. Although we knew quite a bit about Sydney (having been there several times before), he still managed to give us a great rundown on Sydney.

Our room didn't come with breakfast, so I'm afraid we can't comment on the quality of their food.

Our main gripe was at check out time. We discovered that approximately AUD110 worth of local phone calls was mysteriously charged to our room phone. I disputed this with front desk but they were adamant that we made them! Why would I have kicked up a fuss about local calls if I didn't make them!? I found them to be extremely unhelpful, cold and very clinical in handling the issue. There was no sign of any empathy or concern whatsoever. I wasn't even offered a refund. Another hotel we stayed at in Jun 06 (Sheraton Mirage Port Douglas) and had a similar issue with offered us a refund on the spot - no questions asked. I was very dissapointed with the Westin Sydney to say the least.

When it comes to hotels, you can have the nicest and modern looking rooms. But being the service industry, if your staff can't empathise or 'connect' with your customers (us), you'll never retain their business, and quite possibly lose them forever.

The Westin Sydney has lost us as customers, and it will take a lot of convincing for me to give them a second chance. If you (like us) place emphasis on personalised and empathetic service above all else, the Westin Sydney isn't the place for you.

  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trevor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,111 reviews from our community

Traveler rating
    1,705
    934
    267
    115
    90
See reviews for
497
1,098
234
900
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (694)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Zwalm, Belgium
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 5, 2009

Great hotel, perfectly situated in the business area, but rather close to the keys as well as well as to darling harbour.
Excellent service, clean rooms and perfect amenities for the business traveller.

  • Liked — Location, clean
  • Disliked — Room views
  • Stayed September 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank MarioHerreman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 3, 2009

As previously pointed out by other members, I can summarize the Westin Sydney as follows:
Plus: Location
Plus: Rooms, decoration, general comfort
Plus: Baggage staff and luggage delivery

Minus: Concierge service
Minus: Price quoted from 31 Dec 2008 till 4 Jan 2009 an average of AUD 600. This hotel is not worth it as the service does not follow expectations. After looking at the prices decided to book with SPG points and was well advised to do so - room size and service level definitely not worth AUD 600 per night.
Minus: Service Express is basically useless, cannot answer any question, confirming the rating from other member
Minus: Contrary to other member, my evaluation of the Concierge(s) rank below average - tried 2 of them. The concierge desk is insufficiently staffed, fails to pick up calls, does not know anything about transportation (except "take a taxi, mate") and restaurants. I always thought that they golden keys concierges proudly wear are the result of year of experience and training, but Westin Sydney failed to deliver on the concierge promise - particularly annoying when you are trying to save time and effort by using concierge service!
Minus: I can confirm staff are not trained, giving the overall impressions that shallow service level is maintained to provide the illusion of 5-star service, but once you scratch the surface, service is poor and useless.

  • Liked — Location and room comfort
  • Disliked — Service level
  • Stayed December 2008, traveled on business
    • Value
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank parsifal_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 2, 2009

We stayed at this hotel for our vacation. Good location, clean hotel, and nice executive club. However, the staff and concierge was awful! The concierge was not nice and we had to do all our own research and we have quite a few Emails that were never responded to. My husband is a platinum member and they treated us like we just walked off the streets. We had to complain to get a nicer room, you would think for someone who spends 60% of their time in Starwood hotels as a paying customer we would have been treated a little better. Again, nice hotel but the staff could use some customer service training. We also asked someone at the hotel who was holding a walkie what time something was open until in the hotel, he just looked at us and said you can go see that person over there and ask yourself! Like could he not have said let me find out or let me raido and ask??? Crazy!

  • Liked — Clean rooms and exectuive club
  • Disliked — staff
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank TMaiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 30, 2008

The Westin Sydney lives up to what it bills itself as, a luxury business hotel. The rooms are clean and modern and offer all the nice little touches that you would expect from a high-end hotel. The rain shower-head was really great, however a bit out of place in drought-prone Australia.

It's located right in downtown Sydney, a short walk from the Harbour Bridge and the Opera House, so it's not hard to see the most popular sights in the city.

I highly recommend the buffet breakfast in the upstairs restaurant.

  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
4 reviews
4 hotel reviews
Reviewed December 27, 2008

I had the pleasure of spending Christmas at The Westin (it was my Christmas present - lucky me!)

We stayed in one of their Executive Suites and found the service and entire experience an absolute dream with a beautiful room. It was clean, well appointed and had the most luxurious bed - it was truly as marketed 'Heavenly'. Large Plasma TV's and BOSE Sound systems in both the sitting room and bedroom were fabulous, as was the quality of the decor. The room had floor to ceiling windows with fabulous views out onto the cityscape. The bedroom and sitting room were great but the bathroom was where I actually found myself spending most of my time....

The Executive Suites have deep, deep double ended baths which, once filled with hot bubbly water (this takes a while as the baths are so big!) you can sit in and press a button to lift the blind to the floor to ceiling window which looks out over the city. The best bath views I've ever taken in!

The entrance to the building is to one side of the old Post Office building and has a great juxtaposition of old and new architecture which sit extremely well together. The Lobby in the courtyard is where, as a change from the usual Christmas Dinner, we decided to have Champagne High Tea. We were met by a friendly, charming girl who was obviously a natural at providing great customer service. As we sat admiring this architecture we were approached by a gentleman, who we assume was a porter, who proceeded to regail us with some history of the building and the local area giving us an insight into some extra things to do and places to go. The service from start to finish was second to none and I would love to go back (hint hint, nudge nudge!).

This hotel most definitely lived up to expectation and I would happily stay again and again.

  • Liked — The bathrooms and the friendliness of the staff.
  • Disliked — Having to leave!
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank mavistwinkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 20, 2008

LOCATION: The Westin is extremely centrally located at No 1 Martin Place, right near the Pitt St mall shopping district. The closest train station would be Martin Place and the second closest would be Wynyard.

THE ROOM: We stayed in a standard room with a king size bed (which was extremely comfortable) in the modern wing (rather than the historic wing which is somewhat more expensive) and it was highly impressive. The décor was very modern and the design of the room is quite unique: there is a glass pane separating the bedroom and the bathroom which means that you can see between the two rooms (although there is a shade that you can raise and lower if you so wish and the shower and toilet are in separate rooms protected by frosted glass). It also means that if you were in the bath, you could still watch TV (which happens to be a very large flat screen).

Broadband internet is available in-room and wireless in the lobby at a rather high price.

The toiletries in the bathroom were generous and smelt great. The room also provides bathrobes and there is an in-room safe and complete mini bar with free tea, hot chocolate and coffee-making facilities.

SERVICE: We arrived at 11.30am and our room was already ready which was a nice touch, despite the fact that check-in usually isn’t until the early afternoon. Every single staff member that we encountered was so very helpful and friendly and the hotel adds nice touches like a free newspaper outside your room in the morning if requested and some iced mineral water in the late afternoon (which we found when we returned from the gym).

AMENITIES: Hotel guests can use the gym and pool free of charge at a section of the building which is part of The Westin property but the fitness centre is not owned or operated by the hotel. The gym is, however, quite large with a multitude of treadmills, stair walkers, bikes and rowing machines as well as a range of weighted equipment and free weights. Personal training and services at the spa can also be arranged at a fee. The pool is more like a lap pool and is much smaller in a section above the gym.

There are many conference rooms in the hotel for business use but we never used any of these or the business centre.

IN-ROOM DINING: We ordered room service which came promptly – we were given an ETA of 30 minutes but it did arrive slightly before that at 27 minutes.. I highly recommend a wood fired pizza – it’s healthy and absolutely delicious! The food was quite pricey but it was in line with what I would expect from a hotel of this calibre. We never ate at Mosaic but the in-room menu boasts several dishes from the restaurant which contain ‘superfoods’ and there is an explanation in the in-room brochure about such foods which promote healthy living, etc.

MISC: One of the brochures in the room states that there are special running sessions with a Running Concierge but when I phoned the front desk, they informed me that this property doesn’t have a Running Concierge. They do, however, have running maps (6kms or 8kms) available from the front desk.

The Westin is a strictly smoke-free hotel and there is a $300 cleaning fee charged to your card if evidence of smoking is found in your room. In general, the hotel has a great feel – they seem very ‘with it’ in terms of sustainability, charitable giving with the UNICEF ‘check out for children’ campaign that they run and healthy in terms of the menu.

  • Liked — Plush room
  • Disliked — Outrageously expensive food prices
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ghanno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sydney hotels
Central Business District
Sheraton on the Park, Sydney
Central Business District
Radisson Blu Plaza Hotel Sydney
Central Business District
Sydney Harbour Marriott Hotel at Circular Quay
Show Prices
Show Prices
Show Prices
Central Business District
InterContinental Sydney
InterContinental Sydney
#23 of 175 in Sydney
4.5 of 5 bubbles 4,205 reviews
Central Business District
Swissotel Sydney
Swissotel Sydney
#14 of 175 in Sydney
4.5 of 5 bubbles 1,615 reviews
Central Business District
QT Sydney
QT Sydney
#12 of 175 in Sydney
4.5 of 5 bubbles 1,882 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Sydney? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Sydney

Property: The Westin Sydney
Address: 1 Martin Place, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Sydney
#14 Family Hotel in Sydney
#17 Romantic Hotel in Sydney
#32 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Sydney 5*
Number of rooms: 416
Official Description (provided by the hotel):
The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Hotels.com, Expedia, Booking.com, Orbitz, Travelocity, Cheap Tickets, Cancelon, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your The Westin Sydney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Sydney Hotel Sydney
Sydney Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing