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“Great Location”
Review of The Westin Sydney

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The Westin Sydney
Ranked #34 of 181 Hotels in Sydney
Certificate of Excellence
Reviewed September 3, 2013

Perfect location for Semi-Businees + Semi-Pleasure trip. Close to Wynyard station, easy walk towards the Ferry/Quarry, Opera House, Darling Harbor. Was able to check-in early. Great friendly staff. Nicely setup rooms, loved the Heavenly* branded amenities. Wish it had a swimming pool. WiFi is a bit pricey.

Room Tip: Tower rooms are great..!!!
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  • Stayed: July 2013, traveled solo
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Thank SunnyPhilip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded September 3, 2013

Dear SunnyPhilip

Thank you for sharing your review following your recent stay at The Westin Sydney. We are pleased you had an enjoyable stay and could take advantage of our central location. We are also delighted you could enjoy the white tea scented Heavenly bath products and do hope to welcome you back again soon.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,866 - 1,872 of 3,322 reviews

Reviewed September 2, 2013

This hotel is fabulous. If we were not in Sydney to see the sights I could have stayed in all day. The views are good. The building is beautiful with period detail and a modern feel. The bed is the most comfortable hotel bed I have ever stayed in. The staff were helpful and professional. The spa had a good range of treatments and was good value. The location is great, a short walk to darling harbour, circular quay, Hyde park and the botanical gardens, virtually on top of the shops for good shopping and next to the train station to get easily to other locations in and around Sydney. I would definately stay here again and will seek out Westin hotels elsewhere on the basis of such a good stay.

  • Stayed: August 2013, traveled with family
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Thank C L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded September 3, 2013

Dear C L

We are thrilled to read your review following your recent stay at The Westin Sydney and delighted that you had an enjoyable stay. Our central location makes for a great starting point to explore our wonderful city. We are pleased you could take comfort in our signature Westin Heavenly bed and do hope to welcome you back again when you are next in Sydney.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

Fantastic stay - no complaints! The lobby is absolutely beautiful - check it out! Also, the location of the hotel is perfect - Sydney at your doorstep! We stayed in one of the heritage rooms. The bed was to die for.

  • Stayed: July 2013, traveled as a couple
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Thank MichaelIngle01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded September 3, 2013

Dear Michaellngle01

Thank you for sharing your review following your recent stay in a Heritage room at The Westin Sydney. We are delighted you could appreciate the design and decor and are pleased that our central location was convenient to your needs. We do look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

My recent stay here was impressive and delightful, it's always hard to decide to stay and the Sheraton on the park or Westin as both offer great value, excellence in service, amazing comfort and dedicated staff.

I arrived early at the hotel and it was no problem to check-in before the allowed time, concierge directed me to the lift - that was really nice.

My stay was in the Heritage wing and was so pleasant I was disappointed that I only booked one night stay. The room this time was a little small compared to my last stay but i love the high ceilings and king size bed, the selection of mini bar products are well thought and just so yummy.-walk in shower is amazing - lots of water from the huge shower rainfall, the only place that comes close to this shower is the Hyatt canberra. Im glad im not a "greenie"! :)

the next day I had the "superfoods brekky" that was included in my rate and it was truly fresh , light with efficient dedicated service once again. without insulting anyone, the staff are like "seagulls" never seem to miss a thing in relation to service or detail. I always feel i never tipp enough to compliment the level of service provided.

My check out was good and I only just realised that you get a discount when you validate your parking with the hotel.

I left the hotel and driving to the airport i was thinking what how good i feel because of my stay.

thank you and see you soon
41853745691
James

Room Tip: reserve your room well in advance, I have noticed you receive a better rate. Also, join SPG rewards...
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  • Stayed: August 2013, traveled on business
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1  Thank James h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded September 3, 2013

Dear James H

Thank you for sharing your comments following a recent stay at The Westin Sydney. Our aim is to ensure our guests depart feeling better than when they are arrived and we are pleased to read that we were successful in our endeavour. We are delighted our associates took great care of you and please you could enjoy the SuperFoodsRX buffet breakfast in Mosaic. We do look forward to welcomign you back again soon.

Kind regards

Mark Burns
General Manager

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Reviewed August 31, 2013

We spent 6 nights at the hotel during our sydney trip. Apparently, the hotel is situated at the center of Sydney CBD where the infamous Opera House is just within 15 minutes walking distance. The hotel is located between Pitt Street and George Street, hence it pretty convenience to look for foods and shopping. Oh ! not to forget the hotel is partly refurbished from post office of the early day. So, you can see some pre-modern era building design here and there.

For the first 5 nights, we're staying at Deluxe Room located the Tower Building. The overall ambiance is good and clean though nothing extraordinary. However, we're upgraded to Heritage Room during the last night. It is simply awesome! The room is very posh and great size. We love it so much! Definitely recommending anyone to get a try on the Heritage room.

Despite paying such a premium, there is no free Wi-Fi which is quite a let down.

In Overall the experience is good. I would stay at the hotel again during my next visit.

Room Tip: Get Heritage Room... A Must Try !
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  • Stayed: August 2013, traveled with family
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Thank Alfred C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded September 3, 2013

Dear Alfred C

Thank you for detailing your review following your recent stay at The Westin Sydney. We are pleased you could take advantage of our central location to explore our wonderful city and delighted that you could experience one of our unique Heritage rooms in the former General Post Office wing. Thank you for your recommendation and we look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2013

For a global-branded property, The Westin Sydney exceeds the norm. It is well designed in every respect, from the soothing decor and comfortable appointments to the lighting. The architectural solution to integrating the modern tower with the historic wing of the old GPO succeeds brilliantly. The location is central and walkable in every direction, whether toward Circular Quay and the Opera House, the CBD, etc. While we were in-house, the Business Center was updated with new equipment. The adjacent Fitness Center is better equipped than most. In two visits a year apart we have had cheerful and responsive service.The varied dining choices in the GPO are a welcome extra. For families, two rooms connected with a lock-off entry are a great solution.

  • Stayed: August 2013, traveled with family
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Thank robhnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded September 3, 2013

Dear robhnl

Thank you for sharing your review following your recent stay at The Westin Sydney. We are delighted you were comfortable in our care and could take advantage of our central location. We are pleased you could reenergise in the Goodlife Health Club and look forward to welcoming you and your family back again soon.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

Stayed on business during the 1st 2 weeks of August. My credit card was excessively authorized with amounts as high as AU20K!! My card was literally charged with a couple of thousand dollars almost everyday of my stay without my approval. The worst is yet to come, the local AU bank is still unable to release these authorizations till now!! None of the bank staff could resolve this problem. I am suffering from outstanding monthly bills that were charged to my credit card when i got home or even use my credit card at all.

It's been almost 3 weeks and apparently the hotel is not taking this problem seriously. It is obviously a hotel system glitch but they are pointing this to the banks for not able to return the excess authorizations back to my card. Disappointing!

Travelers, please be careful. Hotel service is one thing we can live with but when it comes to your own money, there is nothing more important. I am sorry to say but I wouldn't recommend this hotel to anyone

  • Stayed: August 2013, traveled on business
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2  Thank Benl0w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded August 29, 2013

Dear Benl0w

Thank you for review following your recent experience with The Westin Sydney. Please rest assured our finance team remain in continual contact with your banking institution to expedite the release of your funds. We sincerely apologise for the technical glitch that lead to the incorrect authorisation and await your banking institution to reverse the transaction. We regret that this has tarnished your view of our hospitality.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Sydney

Address: 1 Martin Place, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Sydney
#12 Family Hotel in Sydney
#17 Romantic Hotel in Sydney
#33 Luxury Hotel in Sydney
Price Range: $169 - $537 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Sydney 5*
Number of rooms: 416
Official Description (provided by the hotel):
The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today. ... more   less 
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Also Known As:
Westin Sydney Hotel Sydney
Sydney Westin

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