I stayed here for 3 nights during the VIVID Festival in early June. Westin Sydney had lived up to its reputation with well appointed rooms, great service and a wonderful location. Check-in was with Alistair who was welcoming and efficient. I even had stashed important documents in the check-in safe downstairs with no problems at all. Emails prior to our stay were responded in a timely fashion by the manager as well.
I was given a Heritage room which was filled with charm especially with the high ceilings and thick walls. The room was spotless with more than sufficient towels, bathrobes, bottled water and coffee making facilities. From floor to ceiling, the room was spacious, comfortable and clean with climate control making the room cosy despite it being winter. The bathroom was big with a great rain shower as well. Newspaper was delivered each morning around 4:30AM if we left a doorknob card hanging outside. The only misstep that occurred was that housekeeping had come in when I was away although I had the Do-Not-Disturb button turned on. This might be a problem for some people.....
Breakfast was served at Mosaic under the watchful gaze of the clock tower. The breakfast menu is not as extensive as the 5 star hotels in Europe however each item is very well thought out to create a wonderful menu that would cater for everyone. The friendly Oriental lady at the egg station had noticed that I have had breakfast there for a few days in a row and graciously asked whether she could cook miso noodle soup which was not on the menu in case I was bored by the menu already. This was a very nice touch ! The elderly waitress[ didnt get her name but refer to pix] was great too. I love how she would discreetly clear crumbs I kept spilling on my table when I wandered to look for more food. The Superfood counter presents all the grains and fresh fruits to keep a health conscious person happy. Maybe serve wheatgrass juice in shot glasses if the Superfood counter really wants to up its game? An hour of complimentary WIFI was available at Mosaic with a password slip available from the staff. A cumbersome procedure since a hotspot ala Starbucks would be much more efficient while offering an optional paid WIFI for those who need better speed and security for work.
The informative doorman from Myanmar [ forgot his name] was a wealth of information about the goings on around the city. He greeted us each morning by name which was a wonderful personal touch!
My check out only took about 10-15 minutes for them to check my room, refund deposit and for me to retrieve documents I had kept in the safe. Express checkout is offered too alternatively.
There are bars/restaurant within the building that houses Westin that offers great food and drinks. Coles Supermarket and Wynyard train station are within walking distance as well. Pro tip: Take a train from the airport to Wynyard Station to reach the hotel to save time.
All in all, staying here was a wonderful experience. It's a lovely upscale hotel manned by great staff at a great location with amenities and shopping centres a short stroll away. I was there as a non-business guest and found myself welcomed despite some of the reviews here.So thank you Westin Sydney!
*Maybe the manager who replies emails would like to prefixes currencies with AUS$ when quoting prices to eliminate any doubt if she meant AUS currency or American currency. Sometimes when we do a booking overseas in US dollars, things get a bit confusing so having the AUS$ sign eliminates the need to email again to clarify.
- Official Description (provided by the hotel):
- The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today. ... more less
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- Also Known As:
- Westin Sydney Hotel Sydney
- Sydney Westin