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“The Westin hotel Sydney Australia”
Review of The Westin Sydney

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The Westin Sydney
Ranked #34 of 178 Hotels in Sydney
Certificate of Excellence
Reviewed May 7, 2013

This hotel is in a perfect city location - the main shopping mall is approximately 50 metres away!
It is a beautiful hotel - great for a special occasion. The foyer smells divine! We found the staff to be especially friendly and helpful even though we weren't wearing suits! There are a lot of business people stay here. The only negative for us is that the car parking fees are outrageous!

Room Tip: Rooms looking in to the facade of the old post office building have a lovely ambience.
  • Stayed: April 2013, traveled as a couple
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Thank Gayle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded May 9, 2013

Dear Gayle S

We are appreciative of your review following your recent stay at The Westin Sydney and pleased you were comfortable in our care. Our signature white tea scent adds a renewing element to entering our lobby and were are delighted that you could enjoy this. We look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed May 7, 2013

Stayed at the Westin as usual accomodation was unavailable. As a result of this stay will be scheduling all my future business accommodation needs in Sydney at the Westin. Location ideal, hospitality, room layout and available services exceeded expectatons.

A recommended stay for either business or pleasure

Room Tip: request overlooking Martin Place.
  • Stayed: March 2013, traveled on business
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Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded May 9, 2013

Dear RiskMelbourne

Thank you for sharing your comments following your recent stay at The Westin Sydney. We are pleased you were comfortable in our care and are thrilled to be welcoming you back again soon.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

This is the hotel I would choose to return to when I go to Sydney. I used to go regularly to another one but have been disappointed lately. We stayed here for a weekend in March and I have to say the rooms are the best I've stayed in for a long time.

When staying in good hotels you do expect to get a good bathroom and often this is not the case. At The Westin the bath was lovely and luxurious - and the bathroom very well appointed. The service was as you would expect and the rooms large and spacious. The Westin's are notorious for their comfortable beds and luxiorious bedding and I always sleep like a log! In fact we even have their bedding at home, we bought some after staying at the Westin in Melbourne.

I do believe the standard of this hotel is high in comparison with competitive hotels in Sydney and do recommend it if you are after class, comfort and service.

  • Stayed: March 2013, traveled as a couple
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Thank kgreenwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded May 9, 2013

Dear kgreenwood

Thank you for sharing your review following your recent stay at The Westin Sydney. We are pleased our bathroom design was to your taste and delighted you could take advantage of the Heavenly shower and deep soak tub. If you require any additional Westin Heavenly linen or bedding please do contact us on westinsydney.retail@westin.com. We look forward to welcoming you back when you are next in Sydney.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

Westin consistently outperforms most of its peers, and this property is no exception. The rooms are ample, comfortably appointed, well ventilated and quiet. Staff is attentive and knowledgeable to the point of anticipating your needs. My only quibble is that the executive lounge should be made available to gold members of the Starwood loyalty program, but that is a minor point.

  • Stayed: May 2013, traveled as a couple
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Thank lustytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded May 9, 2013

Dear lustyytraveler

Thank you for sharing your comments following your recent stay at The Westin Sydney. We are delighted you were comfortable in our care and pleased our associates could be of assistance to you. We look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

My husband and I stayed here for 5 nights in April. We booked the stay using SPG points. For being a SPG Platinum member, we got upgraded to a corner executive suite. The room was new, clean and very nice. It was spacious with a living room, 1.5 bathrooms, large bedroom and huge closet. The room was more modern than I expected. The main bathroom was big and open with a huge soaker tub. We had access to the executive lounge which is the best I have ever seen. Breakfast was typical with fruits, cereals, some hot food and breads. It was great and nothing to complain about. What blew us away were the cocktails offered at happy hour. They had wines, champagne, hors d'oeuvres, spreads, cheese, etc. It was very professional and elegant. We went up every night and took advantage of the great facility. And it was all free! I thought this was a great touch and an awesome way to unwind after a long day and before dinner.

The location was good - we were able to walk to all the key sights within 5-10 minutes.

I had contacted the manager prior to our arrival as there was a technical glitch with our reservation that the SPG concierge was unable to fix. The manager responded immediately and so professionally. He also followed up once the problem was fixed. I thought him and his assistant offered great service and even wished up a safe trip before our arrival. The service and communication I received from them was better than I have received even at the St. Regis.

Overall, this was a great hotel and I would definitely stay here again if in Sydney.

PS - we found this great laundry service that we used during our stay - http://www.washontherocks.com.au - We used the bag wash service and got our clothes folded and back in our room within 5 hrs after we dropped it off.

  • Stayed: April 2013, traveled as a couple
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Thank MillerCorona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded May 9, 2013

Dear MillerCorona

Thank you for taking the time to provide your feedback following your stay at The Westin Sydney. We are delighted you were comfortable in our care and could take advantage of our Executive Lounge as well as an upgraded suite. Thank you for your acknowledgment of our assistance and we do hope to welcome you back to The Westin Sydney in the future.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2013

We were quite disappointed with the service we received at The Westin, Sydney. The receptionist who checked us in was not particularly friendly or warm but that is a minor complaint compared to the days to follows.

Housekeeping service was horrendous. They did not replenish items in the bathroom that we had clearly finished, for example, the mouthwash and cotton buds were not replenished even after 2 days and we had to personally call housekeeping for it on Day 3.

We used a spoon and left it in the bathroom for housekeeping to clean. We came back to the room with a dirty spoon still sitting in the bathroom.

There was NO complimentary water. We paid AUD 250 per night for the room (and we stayed 4 nights) and we didn't even have complimentary water, which usually isn't the case with the other SPG resorts we've stayed at.

We hired a private car and a driver and paid the hourly rates. The hotel ended charging us 1hr extra and included AUD300 worth of "misc" charges to the bill that we were not informed prior to hiring the car.

Overall, we were very disappointed with the hotel as this is not the normal/usual service we expect to receive from SPG hotels & resorts.

Apart from the central location, the service was very bad and was completely not worth what we paid for.

  • Stayed: April 2013, traveled as a couple
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1  Thank FLim-Tan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded May 13, 2013

Dear Ling T

Thank you for sharing your feedback following your recent stay at The Westin Sydney. We are disappointed to learn you were not totally satisfied with your experience particularly regarding our Housekeeping service. Please rest assured we have shared this feedback with our Executive Housekeeper to address accordingly with her team as this is certainly not indicative of our usual standards. We invite you to reach out to the hotel directly with some more specific details regarding your car service charges should you require further clarification. We do hope to have to opportunity to welcome you back to The Westin Sydney in the future.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2013

This hotel ticks all the boxes when it comes to a world class hotel in a big city.
Great location, Great Room, so clean, great bed and great staff.

It was a surprise weekend for my big brothers 60th Birthday and the staff where so helpful in helping make it a surprise. we had a really nice suit in the old part of the building on the 3rd floor suit 322 a lovely room.

I Must say congratulation to all the staff, you made our time at your hotel most enjoyable.

Room Tip: I love the old part of the Hotel
  • Stayed: April 2013, traveled with family
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Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded May 9, 2013

Dear David L

We are delighted to have been a part of your brothers suprise 60th birthday celebrations and pleased our associates took great care of you. Thank you for your recommendation, we look forward to welcoming you back to The Westin Sydney for many more special occasions.

Kind regards

Mark Burns
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Sydney

Address: 1 Martin Place, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Sydney
#14 Family Hotel in Sydney
#17 Romantic Hotel in Sydney
#34 Luxury Hotel in Sydney
Price Range: $202 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Sydney 5*
Number of rooms: 416
Official Description (provided by the hotel):
The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Westin Sydney Hotel Sydney
Sydney Westin

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