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“Excellent location” 5 of 5 stars
Review of The Westin Sydney

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The Westin Sydney
Ranked #31 of 179 Hotels in Sydney
Certificate of Excellence
Auckland, New Zealand
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent location”
5 of 5 stars Reviewed April 17, 2013

We arrived on a Friday night and the place was really buzzing We came through the side door (on Martin Place) so essentially had to lug a large, heavy suitcase up the stairs when it would have been easier if we came through the front entrance.

The hotel was busy and there was a long wait to check in as there was only one person on duty.

I couldn't believe how big the room was, complete with a walk-in wardrobe, desk, two sofas and a bathroom bigger than the one I have at home. The bed was comfy and was impressed by how fast extra pillows were delivered.

Breakfast was included in the room rate and the food selection was extensive.

We trained in from the airport and it was just a short walk from Wynyard station. It was also very close to the Martin St station which made it easy to get the train to Bondi Junction.

All in all it was a good stay.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank shirley_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, April 26, 2013
Dear shirley_123

Thank you for posting your review following your recent stay at The Westin Sydney. We are uplifted to hear you enjoyed our classical Heritage room carved from the former General Post Office building and that you took advantage of the impressive SuperFoodsRX buffet breakfast. We hope to have the opportunity to welcome you back to The Westin Sydney in the future.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,783 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (630)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
foshan
Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed April 17, 2013

I have SPG Platinum status and we stayed in a suite. The room was very clean and big with brand new Bose audio system, very large TV.. but the safe box was not even big enough to put a 14' laptop... I think this summarizes well this hotel : it could be so much better with some adjustments.
The executive lounge is a shame. To small to accommodate all the guests at peak hours with small, low and unstable round tables totally not convenient for eating and very limited choice of food.at breakfast... I complained to a staff and the reply was that breakfast at the lounge was free so I had no reasons to complain and could go to Mosaic restaurant and pay if I wanted better. Maybe I am stupid, I thought that the executive lounge was for the loyal guests who spent the most money and deserved respect and service...

The gym is not part of the hotel. It is contracted to a nearby gym and it takes many long corridors and stairs to get there. If you are looking for a quiet place to exercise after work, this is not the place to be. It is a busy and noisy local gym club.

Location on Pitt Street is very convenient.
The Internet speed is just OK in the evening.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Franchine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, April 26, 2013
Dear Franchine

Thank you for your observations following your stay at The Westin Sydney. We are constantly looking for ways to improve our facilities and our guest experiences, rest assured we will keep your comments in mind at our next review of these areas. We are appreciative of your continued loyalty and look forward to welcoming you back soon.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Welwyn, United Kingdom
Level Contributor
166 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed April 14, 2013

We stayed for four night here, n the whole the hotel is very good. We stayed in the older part of the hotel which was lovely. Really big rooms and very comfortable. Only down sides of the room was the shower leaked over the floor and there was some outside noise as we were near the road. The noise was not enough to stop you sleeping as you got used to it. We did not try out the breakfast as it was extremely expensive instead you can get a very nice pastry from Coles around the corner. The location and service as the hotel was excellent.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank katie66Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, April 16, 2013
Dear JJW63

Thank you for posting your further feedback on Trip Advisor. We trust you have recieved our prior correspondence and do hope to welcome you back in July.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Australia
Level Contributor
106 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed April 13, 2013 via mobile

Right in the city, easy walk to The Rocks and Circular Quay. The bed was awesome, very comfortable. The Mosaic breakfast buffet was wonderful, but make sure it's already included in the room price, as it is expensive. Great staff!

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Marnie72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, April 16, 2013
Dear Marnie72

Thank you for sharing your comments following your stay at The Westin Sydney. We are pleased you could take advantage of our central location and delighted you could enjoy the SuperFoodsRX buffet breakfast in Mosaic Restaurant. We hope to welcome you back again in the near future.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 13, 2013

Just a quick one-night stay for business. Staff were very professional and provided god service, especially as we were rushing for meetings. Check-in was fast, except they tried to sell their frequent stay scheme - didn't have time. Great position. Rooms and facilities were excellent. Even though in the centre of the city and with a room looking onto the central foyer - no noise. Great night sleep.

Up early and staff very helpful in check out and getting our car. Definitely stay again

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank VicAusTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, April 16, 2013
Dear VicAusTraveller

Thank you for your review following your overnight stay at The Westin Sydney. We are pleased our assocaites took great care of you and that you could enjoy a restful night sleep in our signature Heavenly bed. Thank you for your recommendation and we look forward to welcoming you back agin in the near future.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed April 12, 2013

This must be the bargain nice hotel in Sydney. I was blown away by the rooms (at least in the tower wing), which are outright beautiful. My room even still had that "new room" smell, so U suspect that it was renovated very recently.

The checkin staff was very friendly and extremely professional, the price is very good given that this room is nicer than the Park Hyatt Melbourne and could just as well be at any Four Seasons property. Of course this isn't a 5 star hotel when it comes to service (no turndown service, etc.), but it is an extremely good 4 star hotel.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Lily33532
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, April 16, 2013
Dear Lily33532

We are appreciative of your review following your recent stay at The Westin Sydney. We are delighted you were comfortable in one of our Tower Rooms and pleased you had an enjoyable stay. We do offer a turn down service on request, please do highlight this preference on arrival for any future stays. Thank you for your recognition of our associates and we look forward to welcoming you back when you are next in Sydney.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 11, 2013

The Westin is one of my favourite hotels in the city area. From the moment you slip inside away from the hustle of George St there is an air of opulence and luxury, but there is something else along the lines of relaxation there too. Loved the rain shower, the bed was fantastic and the room was very big. The only thing lacking was the view - we just looked out onto a couple of buildings.

All in all a wonderful stay!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank alexricia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, April 16, 2013
Dear alexricia

Thank you for sharing your comments following a recent stay at The Westin Sydney. We are delighted you were comfortable in our care and could indulge in the rainforest shower and our signature Heavenly beds. We look forward to welcoming you back again in the near future.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Sydney

Property: The Westin Sydney
Address: 1 Martin Place, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Sydney
#14 Family Hotel in Sydney
#17 Romantic Hotel in Sydney
#31 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Sydney 5*
Number of rooms: 416
Official Description (provided by the hotel):
The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
Reservation Options:
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Also Known As:
Westin Sydney Hotel Sydney
Sydney Westin

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