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“Good Hotel”
Review of The Westin Sydney

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The Westin Sydney
Ranked #32 of 177 Hotels in Sydney
Certificate of Excellence
Yekaterinburg, Russia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good Hotel”
Reviewed March 20, 2013

Very good hotel in the center of Sidney near shop district. Everything was OK. But they have problems with breakfast. Every morning there is a turn to have a breakfast. I think it is very strange for such kind of a hotel. They have also a free wi-fi in common places near bars, reception for 1 hour, but the hotel staff does not actively give this information. They recomend to buy access. You should ask for a pin-code for free access on the reception.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ekaterina2101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, March 27, 2013
Dear Ekaterina2101

We are appreciative of your comments following you recent stay with us and disappointed to learn that you were not totally satisfied with your experience. Thank you for your observations regarding breakfast in Mosaic Restaurant, rest assured we have shared this feedback to our Restaurant Manager to address accordingly. We do have a wireless internet connection available in our guest rooms for purchase as well as offering complimentary access in our Lobby, Business Centre, Restaurant and Bar for guests who may only require use for a short amount of time. We apologise if this was not effectively communicated to you. Thank you for your review and we hope to welcome you back again soon.

Kind regards

Mark Burns
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,144 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (698)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
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  • Any
English first
Sydney, Australia
Level Contributor
147 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed March 18, 2013

Even though it is a pricey hotel, if you get a great deal you'll enjoy it even more. The rooms are amazing! Very spacious, and even though it is in the heart of the city, you don't even hear a sound from the city streets. The bathroom and bathtub with a glass wall is perfect! Such a central location, and the service is great. We used their valet parking and they were great. This is a great hotel for any special occasion and the high tea is something you should try.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, March 27, 2013
Dear Anna A

We are delighted to learn of your memorable stay at The Westin Sydney and pleased our room design and décor were to your taste. The newly enhanced Afternoon Tea, with the option of the Mad Hatter or Hertiage offering is an indulgence not to miss. We look forward to welcoming you back again in the near future.

Kind regards

Mark Burns
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
115 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed March 18, 2013

This hotel has everything you would expect from a luxury hotel. The rooms are amazing, the beds very comfortable, the staff very friendly. The only but I would put is that the lobby is kind of built into the Martins Place complex, so its a little hectic and many other people pass through. But if you dont want to enjoy the lobby thats no issue at all. Wifi only available in lobby (seems normal in Australia but at that price I think not ok). Again - everybody working there made the stay very special and the location is great!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CathrinB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, March 27, 2013
Dear CathrinB

Thank you for your review following your recent stay at The Westin Sydney. We are delighted you were comfortable in our care and could indulge in some luxury. We do have a wireless internet connection available in our guest rooms for purchase as well as offering complimentary access in our Lobby, Business Centre, Restaurant and Bar. We are thrilled our associates went above and beyond to make your stay memorable and look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 17, 2013

Another great stay at The Westin Sydney...just a couple of small gripes that stop me from giving 5 stars!

Location of this hotel is fantastic, right next to Pitt St Mall - and nice walk up to either Paddington/Surry Hills if you have the time and inclanation, easy walk to the Rocks, Circular Quay etc.

Rooms are a good size - beds are "HEAVENLY" good shower, lovely bath etc.

My small gripes were...on my first morning at breakfast, I had the worst coffee ever...though it had improved by day 3! Buffet breakfast was included in my stay, and whilst nice, nothing to go wow over...but nice fresh juice options and carrott zingers were great. And the day I had a poached egg the middle was still runny - so big thumbs up on that! Did have to wait a while to get someone to seat you on 2 of the mornings though!

Housekeeping...I was out of the room most of the day, but one afternoon, I came back for 1 hour, had had the please make up my room sign on all day, but when it had not been made up at that stage, I put the "Do not disturb" sign on and had a quick nap, only to be woken by a knock at the door, which I did not get in time, then the phone rang and I did not get to that either - followed by someone then just opening the door without another knock to clean the room. Admittedly they apologised, and that was fine until the same thing happened the next day...only back in room for 10 minutes, and housekeeping came while the Do not disturb sign was on...why bother have the sign?? And then they took things like wine glasses away and did not replace them...nor was our mini bar replenished.

But other than that, my stay was enjoyable and would definately stay again.

  • Stayed March 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, March 27, 2013
Dear c73

Thank you for sharing your review following your recent stay at The Westin Sydney. We are appreciative if your comments however disappointed that you were not totally satisfied with your experience. Rest assured we have shared your observations with our Executive Housekeeper to address accordingly with her team. We look forward to welcoming you back and restoring your faith in our hospitality.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 16, 2013

On our trip to Australia we stayed at both the Westin Melbourne and the Westin Sydney. While both hotels were solid 5s this one was a 5+++. The lobby is a vibrant mix of modern on the hotel side combined with the old Sydney post office on the bar/restaurant side. A perfect spot for a drink and to enjoy the beauty. All staff was accommodating and very helpful. The room was lovely. Amazing views of the clock tower, the business district. Even ships coming in and out of the port. What a perfect way to end our vacation!

Room Tip: Face the port!
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Windsor19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, March 21, 2013
Dear Windsor19

We are appreciative of your review following your recent stay in one of our WestinWORKOUT rooms. We are pleased you could start your day well-nourished with the SuperFoodsRX buffet breakfast in Mosaic and enjoy a restful sleep in our signature Westin Heavenly® bed. We look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, California
Level Contributor
71 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed March 16, 2013

This is my third stay at this hotel over 10+ years.

This is one of those hotels which charges a very high price and expects you to be happy about it. While the hotel is very clean and modern, I dont think the extra cost is worth it. As a SPG Platinum Member I was 'upgraded' to a higher floor and given access to the club lounge. The club lounge was underwhelming compared to how it was in the past. I would think with the price increases over the years they would have kept up with the quality of food in the lounge they had in the past. This of course was not the case.

I did try out the other Starwood properties around Sydney and much prefer the Sheraton. Unless I am able to get a good rate, I will be staying away from this hotel in the future.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cxworldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, March 21, 2013
Dear cxworldtraveler

Thank you for sharing your review on Trip Advisor following your recent stay at The Westin Sydney. We are disappointed to learn that we did not meet your expectations on this occasion. We appreciate your observations regarding our Westin Executive Lounge and have shared this with our Club Manager and Executive Chef. We do hope to have the opportunity to welcome you back and restore your faith in our service.

Kind regards

Mark Burns
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 15, 2013

Central business location that got me to my meetings in town. Check in took quite a while as 1 customer with a travel agent booking struggled with their bill and only one other counter was open. It's a decent option so no complains but can't say that it was a memorable one.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eng_lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this review, March 21, 2013
Dear eng_lee

Thank you for sharing your comments following your recent stay at The Westin Sydney. We are pleased you could take advantage of our central location however disappointed to learn of your check in delay. We do hope to welcome you back for a memorable stay soon.

Kind regards

Mark Burns
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Sydney

Property: The Westin Sydney
Address: 1 Martin Place, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Sydney
#14 Family Hotel in Sydney
#17 Romantic Hotel in Sydney
#32 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Sydney 5*
Number of rooms: 416
Official Description (provided by the hotel):
The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Westin Sydney Hotel Sydney
Sydney Westin

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