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“Good location and pleasant stay”
Review of The Westin Sydney

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The Westin Sydney
Ranked #34 of 179 Hotels in Sydney
Certificate of Excellence
Reviewed February 23, 2013

My husband and I spent 3 nights here in January of 2013. We enjoyed the location and were able to walk most places in the central area. The rooms and service were lovely. The gym and Pool are located in a difficult spot because the hotel is made up of several buildings so we did not use them. Breakfast was delicious.

  • Stayed: January 2013, traveled as a couple
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Thank JudyLondonOnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded March 3, 2013

Dear JulieLondonOnt

Thank you for sharing your comments following your stay with us in January. We are pleased that you and your husband could enjoy the SuperFoodsRX buffet breakfast in Mosaic Restaurant and also take advantage of our central location. We look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager

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2,030 - 2,036 of 3,261 reviews

Reviewed February 23, 2013

This hotel is excellent although the on-site pricing exceeds our norm. They offered a short free wifi service that did the job for us and let us avoid the 24 hour charge. Even at 70, we were able to walk to the harbor, opera house, rocks and botanical gardens. Due to pricing, we got meals off-site which was very easy to do. For those not as cheap as us, everything was readily available and the service was excellent. We loved the modern decor of the rooms.

  • Stayed: February 2013, traveled with family
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Thank gaclough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded March 3, 2013

Dear glaclough

Thank you for your review and observations regarding our pricing. We are pleased you could take advantage of the complimentary internet offered in the lobby area and Mosaic Restaurant. Our central location is a great starting point to explore all of what Sydney has to offer. We are thrilled our associates took great care of you and hope to welcome you back to The Westin Sydney in the future.

Kind regards

Mark Burns
General Manager

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Reviewed February 22, 2013

The hotel exceeded our expectations. It was centrally located, the rooms were very nice and comfortable and the Lounge was a nice bonus to the stay. The staff were very friendly and helpful. I would stay here again if I came to Sydney. The bed was extremely comfortable and the room very quiet.

Room Tip: The higher up the better. Try to get an Executive Suite with access to the lounge.
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  • Stayed: February 2013, traveled as a couple
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Thank Nick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded March 3, 2013

Dear polin001

We are grateful for your review following your recent stay at The Westin Sydney and delighted you could take advantage of the Westin Executive Club. Our signature Westin Heavenly® beds make for a wonderful night’s sleep allowing you to awake refreshed and ready for the day ahead. Thank you for your review and we look forward to welcoming you back the next time you are in Sydney.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

I travel to Sydney regularly, but have not found a preferred hotel as yet - until now. It is in a great location - close to all the big shops and within close proximty to the train station (which i needed). The staff were very helpful and were very apologetic when i checked in early on the morning I arrived and my room wasn't ready. (i didn't need my room, so it wasn't an issue,) When I did arrive back at the hotel later in the afternoon, my bag had been taken up which was very well received after a long day. My room was spacious, light, clean and airy. The bathroom was large and spotless. I am going to Sydney again in a couple of months and have already booked to stay here again. Highly recommended!!!!!

  • Stayed: January 2013, traveled on business
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Thank nel-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded March 3, 2013

Dear nel-10

Thank you for your delightful review of The Westin Sydney. We are thrilled to be your preferred hotel in Sydney and pleased our facilities and location meet your needs. Thank you for acknowledging our associates and we all look forward to welcoming you back in the months to come.

Kind regards

Mark Burns
General Manager

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Reviewed February 19, 2013

Although we have stayed at the Westin many times before, this is the first time I have reviewed it.

Our tower room was large, well equipped and very restful. The king size bed, marble bath and rainwater shower are all standard features. The only negative was a loose fitting on the back of the magnifying mirror which meant it could not be used.

The bar area is of good proportion and boasts an extensive drinks menu. Breakfasts are very comprehensive but unless included in the room rate, are very expensive. There are many inexpensive options around the hotel.

Use of the gym is complimentary. It is contained within The Westin building but operated by another organisation. There are many cardio machines available and a large general workout area. The olympic lifting area could be better. Towels are provided and the showers are able to be used for late departures.

Reception allowed us access to the business area after check out to print out boarding passes.

The Westin has a central location within the city within walking distance of all shops and tourist attractions.

I would certainly recommend The Westin and look forward to staying again soon.

  • Stayed: February 2013, traveled as a couple
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Thank FreoCreatures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded March 3, 2013

Dear FreoCreatures

Thank you for taking the time to share your review of The Westin Sydney. We are delighted you enjoy staying with us and can take advantage of our facilities, including the GoodLife Health Club. The SuperFoodsRX breakfast is a great way to start the day under the stunning glass atrium and excellent value when included as part of the room rate. Thank you for your recommendation and we look forward to welcoming you back again in the near future.

Kind regards

Mark Burns
General Manager

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Reviewed February 17, 2013

Watch the hotel's room rates if you modify your reservation. Following in the tradition of airline seat pricing, if you shorten your stay or otherwise modify the reservation the hotel may entirely cancel your first reservation and rebook you at a substantially higher rate, maybe 33% to 100% higher. And then they are self-righteous about their right to do so, telling us that they are super busy and have too much demand for their rooms. May be time to help them with their problem.

  • Stayed: February 2013, traveled on business
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Thank KPboulder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded March 3, 2013

Dear KPboulder

Thank you for providing feedback online following your recent stay. Further to our prior correspondence, our rates to operate in a state of flux due to changes in demand and availability. On this occasion the changes to your reservation resulted in a higher rate, however on another occasion this may result in a lower rate. We regret that you were not satisfied with your rate during the period you stayed with us and do hope to have the opportunity to restore your faith in our hospitality.

Kind regards

Mark Burns
General Manager

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Reviewed February 16, 2013

I stayed here on arrival in Sydney in hopes of it being comfortable and quiet so I could beat the jet lag. Great on both counts. Bathroom was excellent and enormous with rain shower. Only slight negatives were: lifts were slow to arrive and the pool/gym is located accross an atrium, apparently in another building (its all covered between the two though) it was just a bit confusing getting over there.

  • Stayed: January 2013, traveled solo
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1  Thank Nicholas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded March 3, 2013

Dear Nicholas P

Thank you for sharing your comments following your recent stay at The Westin Sydney. We are delighted we could provide a comfortable haven for you to recharge after your flight. Thank you for your observations regarding the elevators and separately operated GoodLife Health Club, we regret that you found the access to the health club confusing. Thank you for acknowledging our associates and we look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Sydney

Address: 1 Martin Place, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Sydney
#14 Family Hotel in Sydney
#17 Romantic Hotel in Sydney
#33 Luxury Hotel in Sydney
Price Range: $155 - $579 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Sydney 5*
Number of rooms: 416
Official Description (provided by the hotel):
The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Westin Sydney Hotel Sydney
Sydney Westin

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