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“Room rates”
Review of The Westin Sydney

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The Westin Sydney
Ranked #34 of 178 Hotels in Sydney
Certificate of Excellence
Reviewed February 17, 2013

Watch the hotel's room rates if you modify your reservation. Following in the tradition of airline seat pricing, if you shorten your stay or otherwise modify the reservation the hotel may entirely cancel your first reservation and rebook you at a substantially higher rate, maybe 33% to 100% higher. And then they are self-righteous about their right to do so, telling us that they are super busy and have too much demand for their rooms. May be time to help them with their problem.

  • Stayed: February 2013, traveled on business
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Thank KPboulder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded March 3, 2013

Dear KPboulder

Thank you for providing feedback online following your recent stay. Further to our prior correspondence, our rates to operate in a state of flux due to changes in demand and availability. On this occasion the changes to your reservation resulted in a higher rate, however on another occasion this may result in a lower rate. We regret that you were not satisfied with your rate during the period you stayed with us and do hope to have the opportunity to restore your faith in our hospitality.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed February 16, 2013

I stayed here on arrival in Sydney in hopes of it being comfortable and quiet so I could beat the jet lag. Great on both counts. Bathroom was excellent and enormous with rain shower. Only slight negatives were: lifts were slow to arrive and the pool/gym is located accross an atrium, apparently in another building (its all covered between the two though) it was just a bit confusing getting over there.

  • Stayed: January 2013, traveled solo
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1  Thank Nicholas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded March 3, 2013

Dear Nicholas P

Thank you for sharing your comments following your recent stay at The Westin Sydney. We are delighted we could provide a comfortable haven for you to recharge after your flight. Thank you for your observations regarding the elevators and separately operated GoodLife Health Club, we regret that you found the access to the health club confusing. Thank you for acknowledging our associates and we look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013

When you get to Sydney after a 26-hour trip, you need a nice quiet place to relax and get ready for the next day. That is exactly what we got at the Westin Sydney Hotel. Everything was perfect. I loved Martin Place. The hotel is close to everything. We had breakfast at the hotel every morning. It was so good !!! The buffet is amazing !!! The room was big, the bathroom huge. And it was very quiet so we could have a great night sleep to recuperate.

Stayed: December 2012, traveled with family
Thank manon r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2013

Stayed here overnight when I went to the good food and wine festival. Love the bathroom with the rainshower and big bathtub. Great location for the cbd. Mid-week stays are better priced. Buffet breakfast is worth while adding.

  • Stayed: March 2012, traveled as a couple
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Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded March 3, 2013

Dear Rebecca R

Thank you for sharing your review following your recent stay. We are delighted you enjoyed your night at The Westin Sydney and could take advantage of the Heavenly® rain shower and deep soak tub. Thank you for your recommendations and we look forward to welcoming you back again soon.

Kind regards

Mark Burns
General Manager

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Reviewed February 12, 2013

I returned to stay at the Westin Sydney after several years absence and was pleased to find that it still maintained the same high standards I remembered from previous visits. I stayed for the first time in one of Heritage rooms in the former Post Office building and the high ceilings and elegant furnishings were a nice surprise. The hotel location is excellent, as most attractions and business areas are just a short walk away. There is a nice vibe about the hotel as it contains public spaces but is never too noisy. Minor quibbles would be the 20 dollar charge for WiFi and and he A/C was rattling a bit during the night.

Room Tip: The Heritage rooms are worth asking for.
  • Stayed: February 2013, traveled on business
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Thank NOTTLEFINK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded March 3, 2013

Dear Nottlefink

We are appreciative of your comments about The Westin Sydney and delighted you could enjoy one of our Heritage rooms on this stay. We do offer complimentary internet access in the lobby and Mosaic restaurant, we aplogise if that was not communicated to you. Thank you for your observations regarding the air conditioning, we would welcome you to contact the hotel at westinsydney@westin.com and provide the room number you stayed in so that we can ensure this has been addressed already. Thank you again for your review and we look forward to welcoming you back again in the near future.

Kind regards

Mark Burns
General Manager

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Reviewed February 12, 2013

We stayed at this hotel over a weekend. Situated in Martin Place the hotel is very central. The lobby area is attractive and the room was attractive and spacious. The bathroom, which was also spacious, had a glass wall through to the bedroom. The blind between the two was adequate for the day but useless at night so that when someone went to the bathroom during the night, the bedroom was flooded with light. Parking costs were more than double those that we have paid before in central Sydney. Despite asking numerous times we were never given a correct answer on the cost and in fact we were incorrectly told that it would be cheaper to leave the car in place over the weekend. Also, the air conditioning in the room made a constant buzzing noise.

  • Stayed: February 2013, traveled as a couple
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Thank CanberraJenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Sydney, General Manager at The Westin Sydney, responded to this reviewResponded March 3, 2013

Dear CanberraJenny

Thank you for sharing your comments online following your recent stay at The Westin Sydney. We are pleased you could take advantage of our central location and enjoyed the design of our rooms. Thank you for sharing your observations regarding the blind, air conditioning and the cost of parking. The Secure Parking facility is operated independently to The Westin Sydney however we are fortunate to have a negotiated rate of $65 per 24 hour period for hotel guests, we apologise this was not effectively communicated to you. Thank you for taking the time to share your feedback and we hope to welcome you back in the near future.

Kind regards

Mark Burns
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2013

First of all let me say that this is not our first rodeo... My partner and I have been to more than 72 countries and counting. So we were really excited to our first trip to Sydney and to return to Australia.

We had a cruise tour combined for 20 people (our family and friends) so my partner and I decided to fly out ahead to have some extra time. We went to Uluru and we had planned 1 night at the Westin before getting on a 12 night cruise with our group.

When we checked into flight from Uluru to Sydney I got an email saying that we had failed to show up so we were charged the points for the night as well as a cancellation fee to be determined by the hotel.

I immediately freaked out and contacted the hotel. It turns out we had mixed up the date for Sydney and put it for the wrong date. I was very embarrassed but never ready for the response from the Westin wich was pretty much your points are gone! plus we will charge you a 300 and something no show fee plus the night that you actually need. I was in shock!!!! So I called SPG... They contacted the hotel directly and told me not to worry... After what seemed like an eternity the SPG lady came back saying that she had never seen anything like that and that the Hotel was refussing to work with us.

To this date I was able to work with them to get rid of the no show fee, but in the end I didn't like the arrogant and demeaning attitude of the Westin staff so we decided to stay at the Langham instead. We paid way more but I don't think it was right to pay the Westin $1.00 after they were so inflexible and punitive with us.

I understand that had we booked the night correctly none of this would have happened, however I was expecting also a more understanding approach from their staff and some willingness to meet us half way.

  • Stayed: February 2013, traveled with family
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1  Thank danild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Sydney

Address: 1 Martin Place, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Sydney
#14 Family Hotel in Sydney
#17 Romantic Hotel in Sydney
#34 Luxury Hotel in Sydney
Price Range: $188 - $631 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Sydney 5*
Number of rooms: 416
Official Description (provided by the hotel):
The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Westin Sydney Hotel Sydney
Sydney Westin

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