We recently stayed at the Westin to celebrate our anniversary.
We had a lunch reservation at Quay at 12.30 so I rang the hotel the day before we arrived and asked if an early check in would be possible as we would need to get changed before lunch. The girl said that should be ok. However when we arrived our room was not ready and we both had to get changed in the toilets to get ready for our lunch. Upon returning we were able to check in. The rooms were lovely, however the view is horrendous (see photos). We like to enjoy a drink while looking down at the city below but this is not an option at the Westin. I understand not all hotels can have great views, but for a 5 star hotel and the price they charge you really can’t help but expect a bit more.
We upgraded our room to an Executive Club Room so that we could access the Club Lounge. This was perhaps the most disappointing part of our stay. I would have to say the Club Lounge is the poorest of all hotels we have stayed. The canapés are basically cheese and biscuits and that’s about it. We waited so long to get served a drink that I had to get up and go and ask the waiter. The staff started cleaning up the tables and preparing for breakfast 15 minutes prior to the club closing, while people were having drinks. Breakfast is perhaps even worse. There is no set menu to order from (forget your eggs!) and the selection available is again poor. Some oily scrambled eggs, small mushrooms and potato. Or you can make your own vegemite toast. If you have visited other Club Lounges and expect the same at the Westin, you are going to be disappointed. Save the extra money and go for a nice dinner and have breakfast at the restaurant downstairs where you can start your day with a decent meal.
After canapes (cheese & biscuits) we thought we might order some room service. Howver after seeing that a cheese burger was $29 plus $8 delivery (see picture) we thought we would head downstairs for some food, which ended up being quite nice. It is a good option for dinner and food if you don't want to pay the extreme prices of room service.
In short the Westin falls short of the 5 stars for us. However if you avoid paying extra for the Club Lounge and are not fussed with a view, you may not be as disappointed as we were.
- Official Description (provided by the hotel):
- The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today. ... more less
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- Also Known As:
- Westin Sydney Hotel Sydney
- Sydney Westin