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“A touch of the futuristic with a splash of the past” 5 of 5 stars
Review of The Westin Sydney

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The Westin Sydney
Ranked #31 of 179 Hotels in Sydney
Certificate of Excellence
Grimsby, United Kingdom
Level Contributor
241 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
“A touch of the futuristic with a splash of the past”
5 of 5 stars Reviewed December 7, 2012

Wow, impressive from the minute the cab pulled up. Bags grabbed from the taxi and on the pavement before I could even pay the fare.

Glass, huge areas of uncluttered space brand new and old world too as part of the hotel is part of the old General Post Office Building in Martin Place.

Slick service is what you imagine and that is exactly what you get. Reception staff, look at you as they check you in, use your name, smile and seem they want to be serving you be you in jeans or the latest de rigeur. Yes there are guys who are super cool with ear phones hanging about but don't be intimidated they are the good guys working the hotel foyer and reception areas.

My room was beautiful, all glass and marble, everything I needed was supplied and replenished without even having to ask. I stayed in the new part of the hotel and loved it's modernity, but there are rooms in the old building should you fancy a touch of old world charm.

The location is terrific, ten minutes out the door on foot you are at Circular Quay and all the sights you can cram in, from the bridge, the liners, the iconic Opera House, the upmarket cafes and bars, the crowds, the ferries and if you want it the tourist tat shops!

My stay at the Westin, was sensational, would I go back, yes, I might want to try a suite but with the room I had it was just perfect.

The layout of the hotel may be a drawback for some as to get to places like the Business Centre, the Gym and the pool it is a bit of a hike into the old building across wide bridges under a glass atrium. For some it may get a little noisy and bewildering with so many people as be aware this is not just an hotel it is a destination for much of the city's social butter flies.

For me it was fine and I cannot praise this hotel enough! Superb!

Room Tip: I loved the new rooms and the higher up, the better the view but some rooms only have narrow vistas.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nemesis13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,773 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (623)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Any
English first
South Shields
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed December 6, 2012

Stayed here in November 2012 for 2 nights. Just amazing from beginning to end. Five star luxury hotel based on the old Sydney GPO. Amazing views of surrounding skyscrapers and streets with use of Executive Lounge for pre-dinner drinks and snacks. Rooms are brand new and ultra-modern luxury. Breakfast choice and quality unbeatable. Fabulous all round. Perfectly placed in Martin Square, right in the heart of Sydney's bustling CBD, five minutes walk from Circular Quay.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waikanae, New Zealand
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed December 4, 2012

My daughter and I had a 'girls' weekend in Sydney and we stayed at the Westin in a tower room. The hotels architecture is impressive in the historic section and our rooms in the tower block were excellent. We had a twin room with 2 georgeous beds, huge bathroom, dressing area and flat screen TV. We had a lovely view out toward the clock tower, initially I was concerned about that as the bell chimed each half hour but come evening the chiming stopped. The staff were helpful and friendly. The room was immacuately clean.
The best thing about this hotel was the location, right in the middle of the CBD, perfect for a shopping and show weekend. We were within easy walking distance of the malls, Darling Harbour resturants and attractions and Capitol Theatre. Whenever we were overloaded with shopping bags we could just pop back to the hotel to drop them off and head out again!.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank AngeNZer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed December 4, 2012

Beautiful hotel situated in the heart of the CBD. Location is amazing, close proximity to the many restaurants/shops/bars that Sydney has to offer. The interior decor especially the lobby area is beautifully crafted. Rooms are great - quite spacious, modern & very clean. However felt that the breakfast buffet spread is quite limited in relation to other hotels. Staff are generally very friendly - though no one came to greet us at arrival/no help provided with luggage & there was a very long queue for check-in. Despite these hiccups, overall very happy with the Westin!

  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank MariaChristiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed December 2, 2012

This is one of those places that talks a good talk, and for the most part presents well, but what ruined our stay was some of the ridiculously expensive pricing. There are four bars in the GPO within 20 meters of the Westin's lobby. All those bars manage to charge still high priced but respectable prices for their drink. Sure, they aren't in the hotel as such. But when you are charging $12.50 for Gordons Gin (the most basic Gin available) in the lobby bar, that is extortionate - there's no need to rip people off like that! A reasonable price would have been $8. In the morning we arrived breakfast slightly too late for the buffet and had to settle for the ala carte - as another example - if you wanted a cup of coffee, which you could get for $3.00 in a cafe outside, you're looking at $7.00 a pop. I usually have two or three coffees at breakfast - this would have equated to more than I was paying for the pancakes I ordered. Nice enough place but it isn't in the league where it should be charging 6-7 star deluxe prices...This turned me off enough to never come back.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank MattHaze559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed December 2, 2012

My second stay at this hotel and the facilities were excellent but two issues (common to other five star hotels) was the issue of ventilation in the high rise room with locked windows and the actual bed and sleep quality. The Heavenly Bed is soft,squishy and feels like sinking into a bed of goose feathers (it probably is just that) but I found it too soft to sleep on. To their credit the staff did try to make it firmer by putting a board underneath the mattress.

I dont know how these two issues could be addressed by this hotel and others. I realise that other people might prefer the softer bed.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KKT2604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 1, 2012

Everytime in Sydney my partner and I have a couple of nights at the Westin Sydney. While it is definitely a business hotel, and located in the Central Business District (CBD), it is also perfect for walking to many great restaurants, bars and shopping. You can easily walk to the Rocks, Darling Harbour and the Opera House. There is no need for a car, or to pay for parking, since you can take buses or walk. The best thing about the Westin is the consistency of the brand, and that includes this property. Easy check-in, easy check-out. I feel like I am coming home the couple of times a year we stay. I personally like the rooms in the tower, with the classic, modern Westin feel. There is a huge soaking tub, pefect for two, as well as a large walk-in shower. Standard rooms are large for Sydney, or other major cities, and well appointed. I would definitely recommend for business, or pleasure.

Room Tip: Some complain about long walks to rooms, which could be an issue in the historical wing, which was t...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Adam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Sydney

Property: The Westin Sydney
Address: 1 Martin Place, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Sydney
#14 Family Hotel in Sydney
#17 Romantic Hotel in Sydney
#31 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Sydney 5*
Number of rooms: 416
Official Description (provided by the hotel):
The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Westin Sydney Hotel Sydney
Sydney Westin

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