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“Very comfortable”

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Pier One Sydney Harbour, Autograph Collection
Ranked #17 of 178 Hotels in Sydney
Certificate of Excellence
Reviewed September 3, 2013

We spent some wonderful time in our luxurious hotel. The staff were so helpful. When we go back we will definitely stay there again. The hotel was so close to everything that we wanted to see in Sydney. We were able to walk everywhere. There were many good restaurants close by.

  • Stayed: April 2013, traveled as a couple
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Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this reviewResponded September 5, 2013

Dear Barbara G,

Thanks for your kind review of our hotel, it is truly a pleasure to receive such wonderful feedback. We have spent the last 2 years transforming the hotel and we have had so many great responses from guests. I must admit i will never tire of hearing from happy guests.

Our location is wonderful and the views are magnificent. I have passed on your comment about the great service to our General Manager, and he was very pleased to hear your comments.

I hope we hae the pleasure of being your hotel of choice on your next visit to Sydney.

Kind regards

David Lowe
Director of Sales & Marketing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,552)
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1,732 - 1,738 of 2,552 reviews

Reviewed September 3, 2013

Booked this hotel as a 'mystery deal' what a great surprise. It's on the water virtually under the harbour bridge close walk to the rocks and it is so quiet.
The room was gorgeous like a loft with vaulted roof and buffet breakfast was very good.

  • Stayed: August 2013, traveled as a couple
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Thank NewcastleVickiT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this reviewResponded September 5, 2013

Dear NewcastleVickiT,

Thanks for the great review, it means a lot to all the staff here at The Sebel Pier One. We love our location and the views are amazing. I have passed your comments about the top notch buffet breakfast to our Executive Chef, and he was really pleased to hear you enjoyed it.

I hope we have the opportunity to be your hotel of choice when you next pop down to Sydney.

Kind regards

David Lowe
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013 via mobile

Pros and cons review!
Pros:
Beautiful location on the harbour, bar and restaurant is perfect to enjoy a drink and watch the boats go by while the sun goes down.
Stayed in a non-view room which was quiet.
Restaurant for dinner had amazing food.
Close to markets at The Rocks

Cons:
Doona had a gross stain on it.
Toilet temp stopped flushing but fixed itself thankfully.
Was about a 20m walk to train station, got tiring at end of day and caught cab back most of the time.
No natural light in bathroom area.

All in all the hotel is worth staying if wanting to just sit back, relax, stroll by the harbour, view the opera house and visit the nearby rocks markets. Other CBD sights and shopping are a good walk away and we prefer to stay closer to public transport to avoid catching taxis all the time.

  • Stayed: August 2013
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Thank Speestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this reviewResponded September 5, 2013

Dear Speester,

Firstly let me thank you for your comments, we embrace all comments, both good and bad as we always learn from our guests and use this as a valuable way to improve our service.

I couldnt agree more that our location is amazing and relaxing on the pier while the sun sets is a magnificent experience. Front Restaurant & Bar has a wonderful menu and our Executive Chef is amazing. I have passed on your comment about the doona to our Executive Housekeeper and the GEneral Manager and they are looking into it.

Again, thank you for taking the time to pass on your comments and we hope you choose to stay with us again on your next visit to Sydney.

Kind regards

David Lowe
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

Stayed the weekend at The Sebel Pier One.

Excellent waterfront location and the service is terrific. The iconic Sydney Harbour bridge soars above the rebuilt industrial wharf and the re-imagined Hickson Street/ Walsh Bay area reeks of style and history.

Just a short stroll under the bridge and you reach Sydney's iconic circular quay with it's famous Opera House and busy harbour ferry terminals.
Just behind is the enthralling and historic " The Rocks" area with a myriad of eateries and fascinating nooks and crannies - and great pubs.

A couple of hiccups re the service - we returned a breakfast coffee served in a dirty cup, with equally dirty coffee spoon and I was handed the wrong bill at checkout. But they were the only issues in an otherwise wonderful weekend at a great location.

We will stay there again when next we visit Sydney.

Room Tip: Choose a room on the western side - they are a little more expensive but are a little larger and hav...
  • Stayed: August 2013, traveled as a couple
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Thank Bruce U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this reviewResponded September 5, 2013

Dear Bruce U,

Thank you for your kind comments regarding your recenbt stay. I agree our location is exceptional and we love sharing it with our guests. With the best of Sydney surrounding us (The Rocks, Opera House, Bridge and of course the harbour) we are very lucky indeed. It means we are the best place from which to explore this amazing city.

I have passed on your comment regarding the coffeee and bill and we will follow up on this.

I hope we have the opportunity to be your hotel of choice when you next visit Sydney.

Kind Regards

David Lowe
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2013 via mobile

Fabulous spot, right next to Sydney harbour bridge and a lovely 15 minute waterfront stroll to opera house, or 20 mins walk the opposite way to darling harbour. Its on a quieter part of the city area, so felt a little more restful than the business of the main CBD hotels. Very comfortable, modern and clean room. All staff were efficient and helpful. Would Definately stay again

  • Stayed: July 2013
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Thank Kimmylouise73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this reviewResponded September 5, 2013

Dear Kimmylouise73,

WOW...! Thank you for such a glowing report. I am so very glad you enjoyed your stay with us here at The Sebel Pier One Sydney. You are totally right: our location is spectacular and offers such a unique and brilliant view of all the best icons of Sydney. We are close to the city but at the same time, we are located such that we feel like we are a world away from the noise and bustle. It certainly is the best of both worlds.

I hope we have the opportunity to be your hotel of choice in the near futute.

Kind regards,

David Lowe
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2013

  • Stayed: August 2013, traveled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank Angela C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this reviewResponded September 5, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 29, 2013

  • Stayed: August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank cheekyken
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
David L, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this reviewResponded September 5, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#17 Luxury Hotel in Sydney
#21 Business Hotel in Sydney
#27 Romantic Hotel in Sydney
#27 Family Hotel in Sydney
Price Range: $198 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pier One Sydney Harbour, Autograph Collection 5*
Number of rooms: 189
Official Description (provided by the hotel):
Pier One Sydney Harbour, Autograph Collection is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings. Located in the heart of the Rocks, our hotel offers the perfect accommodation for exploring Sydney or getting friends together for a special event or wedding. The Gantry Restaurant & Bar offers its guests the ultimate open air dining experience with full panoramic views of Walsh Bay. Our luxury Sydney Harbour hotel's accommodations also offer a smoke-free environment, valet parking and 24-hour security. ... more   less 
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Also Known As:
Sebel Pier 1 Sydney
Sebel Pier One Sydney Hotel Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One

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