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“staff had a great attitude”

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Pier One Sydney Harbour, Autograph Collection
Ranked #25 of 174 Hotels in Sydney
Certificate of Excellence
Darwin, Australia
1 review
“staff had a great attitude”
Reviewed September 18, 2012

all staff we encountered from the FOH to the housekeepers had a great, posititve attitude. also, the hotel is in a fantastic spot, with great views from the lobby bar & the food at the restaurant was great. would definitely recommend a stay!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dave b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,300 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (607)
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English first
central coast australia
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 17, 2012 via mobile

My wife and I stayed here for our Sydney weekend away. It's a lot different to Sydney's standard hotel. For one it's on a pier and u have all of Sydney's landmarks at your door. Great view of the harbour from your room. We were prepared for the toilet flush problem as we had read in previous posts. It's good also because it's away from the bustle of the CBd. The only thing there isn't as big of choice of restaurants as the CBd. Overall a great choice for a city escape.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ausiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 13, 2012

Staying in Waterside king room for the last five days and two more to go. Only exclusive hotel constructed above an old pier with direct view of Walsh Bay watching passing ferries and boats. Best of all, a stunning sunset! Staff are friendly, attentive with initiative in offering help with our tour bookings and needs. Room is clean and just love their selected king-size bed. Good for those who prefer exclusive and non overly crowded hotel stay. Located directly next to harbour bridge and a short walk to The Rocks.

Room Tip: It's worth it getting a Waterside King room.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChrisNg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
127 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed September 13, 2012

This hotel is unique. It has the very best location, so close to the Bridge yet a 5 minute easy walk to the Rocks area.

We stayed for (sadly) only one night in September and wished we could have stayed longer. Our room had a very comfortable king bed and really good pillows which is something that other hotels sometimes fall down on. We had beautiful views of the harbour and considering its location and potential traffic noise from the Bridge, it was so quiet. Our room was well appointed with plenty of space. Ensuite was of a decent size as well and the little touches like hot chocolate and bed socks made the whole experience relaxing.

The hotel has a great bar area on the ground floor with seating outside if you want, to relax and catch up on those incredible harbour views. Breakfast was one of the best we had ever seen. The buffet had everything and would satisfy all tastes and it was all fresh. You cant help but over indulge.

The staff are also brilliant. Nothing was too much trouble for them. Very friendly, super helpful and very genuine in the manner. You just dont see customer service quite like this now and they definitely made our stay that much better.

This hotel is now our hotel of choice when we come into the city. Aside from its convenient location it is simply the best place to stay. You wont want for anything more..

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank verie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toogoom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 13, 2012

If you want to visit your favorite city, relax and enjoy the time that you have, you must go to this hotel, the food is great, the service is good, and the location is fantastic. Just a short walk to the rocks where there are plenty of good eateries. the markets on the weekends, back to the hotel where you can enjoy the harbor, kick back and relax with a nice red - Wine.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Ian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 12, 2012

Stayed at the Sebel Pier One Sydney last Friday night. From check in to check out it was an absolute delight. The staff were uniformly courteous, helpful and friendly,. Nothing was too much trouble. The room was spacious and very clean, the bathroom was big and came with quality toiletries. The hotel is quite close to sights such as the Sydney Opera House and the Quay and walking there was a delight. Highly recommended!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GongGent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eltham, Australia
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 12, 2012

The Sebel Pier One is in a great location with easy access to The Rocks, ferrys and the city. We took advantage of a WOTIF special promotion and got our rooms at a great price. Our rooms were very good, if one was a little narrower than the other. We also took advantage of the $25 breakfast promotion (normally $35) on the Sunday morning and had a great breakfast and recommend it. The only room for improvement would be that there is no dedicated coffee and tea waiter, just a coffee station (that ran out of water on numerous occasions) and the size of the restaurant. Luckily we got there a little ahead of the main rush (before 8:30am) but late comers had to wait with some taking their breakfast into the foyer. Still the food was great and the location excellent and we thoroughly enjoyed our stay.
A side note - what is it with Sydney (at least in The Rocks area) and breakfast. Virtually nothing is open before 9am, if then. In Melbourne (where it is cooler) most respectable breakfast restaurants are up and about much earlier. We saw lots of people out wandering between 7 and 8am with no where to stop for a coffee or breakfast.

Room Tip: All rooms appear to be good. But if your budget allows request a room on the harbour side. Rooms on...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jim_from_Eltham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pier One Sydney Harbour, Autograph Collection

Property: Pier One Sydney Harbour, Autograph Collection
Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in Sydney
#25 Luxury Hotel in Sydney
#27 Family Hotel in Sydney
#27 Romantic Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pier One Sydney Harbour, Autograph Collection 5*
Number of rooms: 189
Official Description (provided by the hotel):
Pier One Sydney Harbour, Autograph Collection is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings. Located in the heart of the Rocks, our hotel offers the perfect accommodation for exploring Sydney or getting friends together for a special event or wedding. The Gantry Restaurant & Bar offers its guests the ultimate open air dining experience with full panoramic views of Walsh Bay. Our luxury Sydney Harbour hotel's accommodations also offer a smoke-free environment, valet parking and 24-hour security. ... more   less 
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Also Known As:
Sebel Pier One Sydney Hotel Sydney
Sebel Pier 1 Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One

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